Gong.io 2026: Benefits, Features & Pricing

I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations.

While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format. Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data. Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.

Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer.

An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction.

Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella

Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must.

Extremely positive, probably the favourite platform within my tech stack.