Kookoo Software

Kookoo Software

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About Kookoo

KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management, and outbound dialing. KOOKOO’s open platform blends into any existing business application you may have. This includes your CRM/ticketing/database integrations (ready integrations with Zoho, Salesforce, Zendesk, Freshdesk, Sugar CRM) or your booking/reservation/workforce management software. Shopify, Social Media integrations, Text Messaging plugins, and Email plugins are available to provide a seamless omnichannel experience. KOOKOO offers features like call conferencing, skill hunting, campaign management, automatic call distribu...

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CRM Integration

Kookoo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 12 reviews

Vikram

Company size: 201-500 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2019

Always Dependable

Quite reliable. I have not had good reasons look for other providers

Pros

Simple to use - User friendly Have frequently usable report templates capturing details Customer support

Cons

Have been using this for years now. Occasional network interference which are pointed at telco Though email notifications are sent - it would be good if the dashboard displays notification Need to refresh page frequently to get updated data. As we multi task, the screen goes to the background and visiting after few minutes would need a relogin ( a simpe fix can make a difference)

Sujatha

Company size: 501-1,000 employees

Industry: Furniture

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Best tool that I have used so for!

It has helped me to reduce the inflow of calls, as we were able to optimize IVR and have the information available in there.

Pros

The team is very flexible & customizing options are the key highlight of the product. Their CS team is always available to support and follow up till closure if any issue is raised. As a Manager, I am able to track the buddies real-time status, live barge calls and give immediate feedback, de-escalate issues, scheduling reports and do on.....

Cons

Too many reports to be limited can restrict reportings based on the client's needs.

Jane

Company size: 501-1,000 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

June 2019

Ozontel User Review

Overall experience was neutral - When we agreed to take this software we were super excited - but was not for long when we started realizing that we could not find solutions to a lot of issues that we were facing with the software.

Pros

This software is end user friendly - experienced issues with customer service when we had faced technical issues - Definitely should work on the reports aspect. There are times when the software made our life simpler from an end user perspective. Definitely a lot of scope to improve.

Cons

Customer Service / Integration / the support team never ever being proactive instead was always reactive. Lack of a solution specialist who could give us solutions on the issues that we had for the last two years

Girish

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2019

My Review

to have in house call center operation with the help of Ozonetel we were able to achieve the same as there was no investment with respect to telephony hardware like dialers ivr call recorder.

Pros

easy to use simple and not complex for end users for login and start using No worries on telephony hardware upgrades & Manageability easy to configure and start the operations.

Cons

more features with respect managing your own IVR or customize interface can be given to end user. call flow interface can be offered to customers to manage on their own. third party dependency where ever need to build strong service level agreement.

Kishore

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2019

User review

We do call our customers to resolve their issues in related to the order which we deliver to their doorsteps, apart from that we do also communicate with our internal teams to know the status of escalated issues and follow up issue.

Pros

Look and feel of the S/W is good and very handy to use the available features.

Cons

It looks the same as Kapture, except provided with the call option at the header.