KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management, and outbound dialing.

KOOKOO’s open platform blends into any existing business application you may have. This includes your CRM/ticketing/database integrations (ready integrations with Zoho, Salesforce, Zendesk, Freshdesk, Sugar CRM) or your booking/reservation/workforce management software. Shopify, Social Media integrations, Text Messaging plugins, and Email plugins are available to provide a seamless omnichannel experience.

KOOKOO offers features like call conferencing, skill hunting, campaign management, automatic call distribution, power dialers, outbound IVR, abandoned call alerts, live call monitoring, and over 70+ reports. It offers advanced IVR options including conversational IVR and DIY Drag and Drop IVR Creators.

KOOKOO CloudAgent is an Ozonetel product. Ozonetel is a CCaaS company that also offers AI for contact center applications with Voice bots, Speech Analytics and 360Degree AI Integration across the customer journey.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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