ServiceChannel 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceChannel

4.4

(118)

Pricing

Pricing available upon request

About ServiceChannel

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location.

Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries.

With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively.

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs.

With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers.

By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits.

ServiceChannel Screenshots

ServiceChannel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

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ServiceChannel Features

Popular features found in Work Order
Billing & Invoicing
Calendar Management
Dispatch Management
Inventory Management
Maintenance Scheduling
Mobile Access
Preventive Maintenance
Quotes/Estimates
Reporting & Statistics
Technician Management
More features of ServiceChannel
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Asset Accounting
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Budgeting/Forecasting
Checklists
Commercial Properties
Compliance Management
Contract/License Management
Contractor Database
Contractor Management
Cost Tracking
CRM
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Depreciation Management
Digital Signature
Disposal Management
Document Management
Downtime Tracking
Electronic Signature
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Asset Management
Facility Scheduling
Fixed Asset Management
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Issue Management
Job Management
Job Tracking
Maintenance Management
Mobile App
Monitoring
Multi-Location
Multiple Projects
Parts Management
Predictive Maintenance
Procurement Management
Project Tracking
Proposal Management
Purchase Order Management
QR Codes
Qualification Tracking
Real-Time Data
Real-Time Notifications
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Risk Analysis
Routing
Scheduling
Search/Filter
Service History
Service Request Management
Single Sign On
Status Tracking
Subcontractor Management
Supplier Management
Tagging
Task Management
Task Scheduling
Third-Party Integrations
Time & Expense Tracking
User Management
Vendor Management
Workflow Management
Work Order Creation
Work Order Management

ServiceChannel Integrations

SAP Ariba

NetSuite

WennSoft

Oracle PeopleSoft

Visual Lease

SAP S/4HANA Cloud

See all 14 integrations

ServiceChannel User Reviews

Overall Rating

4.4

Ratings Breakdown

61%

29%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.3

Pete M.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 12 months

Reviewed February 2026

ServiceChannel Vendor Review

ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed.

Cons:

At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent.

Abbie K.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

Service Channel - from the vendor

its great! they do a good job of keeping all of the information clear and easy to access and understand.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Service Channel is a great vendor management system! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful!

Cons:

The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month

Fred S.

Verified reviewer

Environmental Services

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed March 2025

Worst software ever. Avoid at all costs and you will lose suppliers.

Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others.

Cons:

User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this.

Vendor Response

Dear Fred, We appreciate your feedback on ServiceChannel. We are truly sorry for the frustration you experienced. Our Support Team is always available to help you navigate the software and clarify any questions you may have about invoicing and receiving payment. We welcome the opportunity to help. Regards, The ServiceChannel Team

Replied March 2025

William S.

Verified reviewer

Facilities Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

ServiceChannel, the King of CMMS

Extremely positive. We recommend ServiceChannel to our new clients. The lions share of clients at MaintenX use the ServiceChannel platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations. The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters. ServiceChannel helps in managing all these transactional details smoothly. I also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due. The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable. Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client. I appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions. Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available. Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10.

Cons:

There are times during peak use that the screen refresh time lags by a second or two. It is nnt a big issue but sometimes slows you down when on the phone with a client.

Amber H.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

I have been on all sides of Service Channel Users

I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that ServiceChannel is so easy to navigate. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used.

Cons:

There isnt anything that I dislike about Service Channel I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used.

Kelly W.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

The go to platform!

Extremely happy with features available and look forward to continue utilizing in the future with reccommending to others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs. It is extremely helpful that texhnicians are able to clock in and out of a work order with the GPS/ geofencing.

Cons:

After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well

Sherri D.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

Worth the Money

Overall Service Channel is a good way to get customers and track work history and preventative maintenance schedule.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can track our work orders and history of work performed. Also, a good way to communicate with your customers.

Cons:

I don't like the waiting period in between when the work is completed and when I can bill it but that may be the way the client set it up. Also, it's hard to get my techs to do the sign in/out process.

ryan k.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

Ascend Review

he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Cons:

One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly.

Sharon S.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for more than 2 years

Reviewed January 2026

A+ for Service Channel

I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports.

Cons:

The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course!

JaMyka F.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 12 months

Reviewed January 2026

Convenient

I am the admin so it is very useful for communicating requests and completed service orders. It is also easy to get messages to the right person through the portal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is convenient for customers to communicate with us. I receive the notifications easily and can respond in a timely manner.

Cons:

I don't have much to say about what I don't like. It is a pretty easy system to use. Sometimes the contact person come in as " caller #xxx" so it doesn't have a name.

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