ServiceChannel 2026: Benefits, Features & Pricing

Wondering if ServiceChannel is right for your organization?

Our Work Order Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ServiceChannel

4.4

(121)

Pricing

Pricing available upon request

About ServiceChannel

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location.

Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries.

With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively.

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs.

With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers.

By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits.

ServiceChannel Screenshots

ServiceChannel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ServiceChannel Features

Popular features found in Work Order
Billing & Invoicing
Calendar Management
Dispatch Management
Inventory Management
Maintenance Scheduling
Mobile Access
Preventive Maintenance
Quotes/Estimates
Reporting & Statistics
Technician Management
More features of ServiceChannel
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Asset Accounting
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Budgeting/Forecasting
Checklists
Commercial Properties
Compliance Management
Contract/License Management
Contractor Database
Contractor Management
Cost Tracking
CRM
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Depreciation Management
Digital Signature
Disposal Management
Document Management
Downtime Tracking
Electronic Signature
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Facility Asset Management
Facility Scheduling
Fixed Asset Management
GPS
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Issue Management
Job Management
Job Tracking
Maintenance Management
Mobile App
Monitoring
Multi-Location
Multiple Projects
Parts Management
Predictive Maintenance
Procurement Management
Project Tracking
Proposal Management
Purchase Order Management
QR Codes
Qualification Tracking
Real-Time Data
Real-Time Notifications
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Risk Analysis
Routing
Scheduling
Search/Filter
Service History
Service Request Management
Single Sign On
Status Tracking
Subcontractor Management
Supplier Management
Tagging
Task Management
Task Scheduling
Third-Party Integrations
Time & Expense Tracking
User Management
Vendor Management
Workflow Management
Work Order Creation
Work Order Management

ServiceChannel Integrations

SAP Ariba

NetSuite

WennSoft

Oracle PeopleSoft

Visual Lease

SAP S/4HANA Cloud

See all 14 integrations

ServiceChannel User Reviews

Overall Rating

4.4

Ratings Breakdown

62%

28%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.4

Functionality

4.3

Pete M.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 12 months

Reviewed February 2026

ServiceChannel Vendor Review

ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed.

Cons:

At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent.

Silvia C.

Verified reviewer

Facilities Services

501-1000 employees

Used daily for more than 2 years

Reviewed February 2026

Service Channel Review

Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions.

Cons:

It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email.

Fred S.

Verified reviewer

Environmental Services

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed March 2025

Worst software ever. Avoid at all costs and you will lose suppliers.

Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others.

Cons:

User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this.

Vendor Response

Dear Fred, We appreciate your feedback on ServiceChannel. We are truly sorry for the frustration you experienced. Our Support Team is always available to help you navigate the software and clarify any questions you may have about invoicing and receiving payment. We welcome the opportunity to help. Regards, The ServiceChannel Team

Replied March 2025

Darnell D.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Reliable and Efficient Work Order Management

My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly.

Cons:

The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient.

Abbie K.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

Service Channel - from the vendor

its great! they do a good job of keeping all of the information clear and easy to access and understand.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Service Channel is a great vendor management system! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful!

Cons:

The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month

Sherri D.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

Worth the Money

Overall Service Channel is a good way to get customers and track work history and preventative maintenance schedule.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can track our work orders and history of work performed. Also, a good way to communicate with your customers.

Cons:

I don't like the waiting period in between when the work is completed and when I can bill it but that may be the way the client set it up. Also, it's hard to get my techs to do the sign in/out process.

Teresa K.

Verified reviewer

Facilities Services

201-500 employees

Used daily for more than 2 years

Reviewed February 2026

Best platform for Luxury Retail clients

Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently.

Cons:

The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day.

ryan k.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

Ascend Review

he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked.

Cons:

One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly.

Sharon S.

Verified reviewer

Facilities Services

1001-5000 employees

Used daily for more than 2 years

Reviewed January 2026

A+ for Service Channel

I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports.

Cons:

The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course!

Melody P.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Reviewed March 2026

A GREAT Platform

I have been using Service Channel for 11 years now and I have no complaints! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature.

Cons:

Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time.

Showing 1 - 10 of 121 Reviews

See All Reviews