ServiceWorks 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceWorks

3.6

(112)

Pricing

Starting at $948.00 per year

About ServiceWorks

ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching.

Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients.

ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes for future reference. The product allows integration with QuickBooks. It is available on a monthly subscription and support is extended via documentation, phone, email and online help desk.

ServiceWorks Screenshots

ServiceWorks Pricing and Plans

Starting price: $948.00 per year

Free Trial

Free Version

Core

$948.00

flat rate, per year

Plan includes:

Customer Account Receivable
Customer Management
Custom Notification Template
Invoicing Client Notification
Job and Estimation
Job Content Upload
Mobile App
Online Payment
Price List
Product Support

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ServiceWorks Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of ServiceWorks
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Address Book
Alerts/Notifications
API
Appointment Scheduling
Asset Tracking
Attendance Management
Attendance Tracking
Audit Management
Audit Trail
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Invoicing
Billing Portal
Booking Management
Calendar/Reminder System
Calendar Sync
Chemical Usage Tracking
Client Management
Client Portal
Color Codes/Icons
Communication Management
Communications Management
Confirmations/Reminders
Contact Database
Contract/License Management
Contractor Management
Cost Database
Cost Management
Cost Tracking
Credit Card Processing
Credit Note
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Data Import/Export
Debit/Credit Card Processing
Delivery Tracking
Dispatch Management
Documentation Management
Document Management
Document Storage
Drag & Drop
Driver ETA
Electrical Estimating
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Email Reminders
Employee Database
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Scheduling
File Storage
Financial Management
Fleet Management
For Carpet Cleaners
For Commercial and/or Industrial Electrical Contractors
For Field Service
For Handyman Industry
For Janitorial Services
For Lawn Care
For Locksmiths
For Manufacturers
Forms Management
For Pest Control Companies
For Plumbing Industry
Geographic Maps
Geolocation
GPS
Historical Reporting
Hourly Billing
Image Capture
Import/Export Management
Inspection Checklists
Interaction Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Cost Reporting
Labor Management
Location Tracking
Lot Tracking
Maintenance Scheduling
Messaging
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Time Tracking
Monitoring
Multi-Language
Multi-Location
Online Booking
Online Invoicing
Online Time Clock
Order Entry
Order Management
Order Tracking
Parts Management
Payment Collection in the Field
Payment Processing
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Picking & Routing
Preventive Maintenance
Product Registration
Project Billing
Property Layouts
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Invoicing
Recurring Orders
Recurring/Subscription Billing
Reminders
Repair Management
Reporting/Analytics
Resource Allocation
Returns Management
Role-Based Permissions
Route Optimization
Routing
Sales Order Management
Sales Reports
Schedule Distribution
Scheduling
Search/Filter
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Service Management
Shift Scheduling
Sick Leave Tracking
SMS Messaging
Status Tracking
Supplier Management
Support Ticket Management
Surveys & Feedback
Task Management
Task Scheduling
Tax Calculation
Technician Management
Templates
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
Traceability
User Management
Vacation/Leave Tracking
Vendor Managed Inventory
Vendor Management
Warehouse Management
Warranty Claims Management

ServiceWorks Integrations

QuickBooks Online

Integration rated 3.6 from 13 reviews

Google Calendar

authorize.net

Zapier

Square Payments

Shopify

See all 13 integrations

ServiceWorks User Reviews

Overall Rating

3.6

Ratings Breakdown

35%

25%

20%

12%

Secondary Ratings

Ease of Use

3.6

Value for money

3.7

Customer support

3.7

Functionality

3.7

Deepak P.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

Reliable, Efficient, and Easy to Use

Overall, the entire SW support is very helpful. SW itself is vast software, and there is pretty much everything you need to do your job. I run Appliance Repair Company (Appliance Pal), and it is the best software to run this type of business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have an awesome support team ready to help in every way. Software is easy to use. Straightforward: Streamlined scheduling and dispatching made our workflow so much easier. Invoicing and payment tracking are super intuitive. Customer support is responsive and helpful. Everything in one place—from work orders to inventory. More enthusiastic: Absolutely love how organized our team is now—ServiceWorks keeps us on track! The mobile app makes it easy for our techs to update jobs in real-time. Billing clients is a breeze—no more headaches. The customization options fit our business perfectly.

Cons:

Their system needs a lot of maintenance and keep it running. A lot of times they go through system glitches.

Michael F.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

ServiceWorks is worth every penny and more

I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good.

Cons:

Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging.

Reasons for choosing ServiceWorks

Price and Simplicity. I have implemented various ERP solutions in my career and this one checked all the boxes for us.

Steven S.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Reviewed November 2025

issues im having

its ok! the idea is great but its missing the mark in user friendliness. I like service works but with every update my account gets worse. I don't know if it's just my account or my code isn't right or my account needs a reset or what. its not easy to navigate through and then I have to worry about my data going on the fritz and worry about loosing a wo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its a one stop shop for appliances. but I've got so many different issues that I can't keep up with them all. y'all say its my fault and close my ticket out so it looks y'all are resolving the issue. or I never hear back with an update.

Cons:

I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW. my wo's don't show in process when a tech enroutes it just says "job status". its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its something that my office is doing wrong, when we do things the same way we always have only difference is there's been an update.when there has been a update theres not a good way to understand the changes. the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try

Reasons for switching to ServiceWorks

sw is better for appliance repair and keeps inventory

Richard M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

Happy Customer

Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at ServiceWorks are easy to deal with and very responsive.

Cons:

When we first started we had to change a few processes but we have streamlined them now and are happy

Reasons for choosing ServiceWorks

ServiceWorks met our needs and was easy to transition to and implement

Reasons for switching to ServiceWorks

They were unable to meet my companies needs

William L.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 2 years

Reviewed May 2025

Small dealer

Would like to have more training on how to incorporate quickbooks,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scheduling and job tracking. Warranty processing

Cons:

Updates that we would like to have a choice of keeping or not.

Reasons for switching to ServiceWorks

Service works was the updated version of software,

Matt G.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed April 2025

reliability over appearance please

Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage. Furthermore, updates and enhancements have consistently introduced new problems, forcing me to devise workarounds to maintain functionality. A particularly disruptive update two years ago corrupted all existing service tickets. Although attempts were made to fix this, the issue persisted. As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the theory of how its supposed to work, cost, and appearance. I like the integration with payment processing and the mobile app.

Cons:

I find it frustrating to have to constantly engage with tech support to resolve issues. It is even more frustrating when I have to spend time proving the issues to tech support or the developers. My service tickets often get escalated to tier 3 support and remain unresolved for extended periods, sometimes even months. In some instances, the problems never seem to get fixed.

Reasons for choosing ServiceWorks

Service Desk web hosting was very expensive.

Reasons for switching to ServiceWorks

Logiserve ( not listed) It was a paper invoicing system that was very outdated.

Everett J.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for less than 6 months

Reviewed March 2025

Service.Works > HCP

I really feel like they care about MY business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does everything my last CRM didn’t do like inventory and commission tracking.

Cons:

Because it does so much more than other CRM’s it also requires more onboarding.

Reasons for choosing ServiceWorks

They were too basic and limited for my needs.

Reasons for switching to ServiceWorks

SW has inventory and commissions and they sent to actually care about MY business.

marcella m.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Reviewed April 2025

work order review

has been ok. the tech support feedback lacks follow up and understanding

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the extensive information in a work order all in one page on a desktop version to start an order and to view an order

Cons:

no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously).

Reasons for choosing ServiceWorks

pricing and features promised at demonstrations

Rick C.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Easy to learn scheduling

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use schedule system and dashboard. Updating tickets are easy

Cons:

Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search.

Reasons for choosing ServiceWorks

easy to use and had more options for our customers

Jake P.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Reviewed May 2025

Exceptional Experience

[sensitive content hidden] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service.

Cons:

It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation.

Reasons for choosing ServiceWorks

First and foremost the level of customer service and communication is unmatched.

Showing 1 - 10 of 112 Reviews

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