TeamSupport vs Zendesk Suite: Which is best for you?

Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service.

The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters.

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.