OpenRMA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

OpenRMA

4.8

(14)

Pricing

Starting at $149.90 one time

About OpenRMA

OpenRMA Repair Centre offers flexible desktop and cloud-based software tailored for small to mid-sized repair enterprises. The platform seamlessly integrates Repair Tracking, RMA Management, Service Tracking, Ticketing Management, and Invoicing, providing an all-in-one solution for your business needs. Its Invoicing module enables users to effortlessly generate polished invoices, receipts, and credit memos, optimizing the workflow, enhancing the business's professionalism, and elevating customer satisfaction.

OpenRMA Screenshots

OpenRMA Pricing and Plans

Starting price: $149.90 one time

Free Trial

Free Version

OpenRMA Cloud Edition

$199.90

per user, per year

No plan information available

Standard Edition

$149.90

flat rate, one time

No plan information available

Professional Edition

$349.90

flat rate, one time

No plan information available

Enterprise Edition

$499.90

flat rate, one time

No plan information available

Retail Edition

$849.90

flat rate, one time

No plan information available

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OpenRMA Features

Popular features found in Computer Repair Shop
Barcode/Label Management
Document Management
Intake Management
Inventory Management
Point of Sale (POS)
Repair Tickets
More features of OpenRMA
Billing & Invoicing
Calendar Management
Client Portal
Contact Management
CRM
Data Import/Export
Electronic Signature
Email Management
Employee Management
Estimating
Historical Reporting
Invoice Management
Receipt Management
Repair Tracking
Task Management
Warranty Tracking

OpenRMA User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

21%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.7

Functionality

4.6

Verified

Reviewer

Computer Hardware

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed August 2020

OpenRMA Review

It is the best software in computer repairs that I have used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is its open and easy to use interface in problem solving

Cons:

It's customer service response is not that good compared to others

Mark R.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 12 months

Reviewed December 2020

Perfect solution for my PC Repair business

I'm very happy with OpenRMA and my only regret is that I didn't implement it sooner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There's a surprising amount of depth to this software and tech support is always on hand to help out with any required customisations or assistance. For my needs this software covers everything I wanted and I had already tried numerous other software packages before opting for OpenRMA

Cons:

The inventory management side is not fully functional as yet but it's still being expanded upon and improved. Some larger enterprises might find this as a negative.

Reasons for choosing OpenRMA

I like the simplicity of OpenRMA for my needs, however that's not to say it's basic as there's a lot of functionality that I don't make use of (yet).

George T.

Verified reviewer

Computer Hardware

11-50 employees

Used daily for more than 2 years

Reviewed November 2020

OpenRma after 2 years of usage

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of the support team. Their action is spot on and they can customise whatever request is needed

Cons:

Not much to talk about since i have searched a lot and made sure that this is the perfect software for my business

Victor J.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 12 months

Reviewed November 2020

Radionet

I'm very satisfy for now. It still much more to implement, like emails and automatic client notification that will be implemented this 2021.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software could be customized for my radiocomunication workshop easily with the help of support team.

Cons:

If you change the format of RMA numbers , then you can't see the old's RMS format unless you know the exact RMA number. you can't search by client. Most of the title still in English and we are an Spanish speaking company.

Reasons for choosing OpenRMA

It holds a lot of the features we were looking for our workshop operation.

STAVROS S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed November 2020

VERY GOOD SOFTWARE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VERY EASY TO USE AND GOOD SEARCH ENGINE.

Cons:

I WANT AS A FEATURE TO BE CONECTED WITH MY POS SOFTWARE ( QUICKBOOKS).

Erin S.

Verified reviewer

Consumer Electronics

11-50 employees

Used weekly for more than 2 years

Reviewed November 2020

Simple Returns Processing Software - Great Value!

Support staff are very helpful and respond quickly every time we've had a question.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great value for money with this software. It isn't a fancy looking interface, but as only our internal staff use it, it doesn't need to be. Nearly all of the fields we needed were present in the standard software, and the few we asked for were quickly and affordably added by the software designers as a customization.

Cons:

No complaints, it does what we need it to do.

James A.

Computer Hardware

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2017

It is so easy to keep track my repairing with OpenRMA software. With a few clicks i got all i need

Simple use, easy tracking, easy services management, very fast support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity of the software, too many features, Value for money and no annualy or monthly costs. One time fee and you have it forever.

Cons:

Pos system is not yet available so you cannot have it as a billing system. Only used to track repairings

Dennis M.

Used daily for less than 6 months

Review source

Reviewed June 2017

Software works like a charm - The devs and support are the best you cand find!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software are very easy to install and use! besides that, I have some question about the software, the devs answered me within a few hours. In addition to that, I had some special requirements for the software. The developers programmed a very special version number to me less in 24 hours with my requirements. I warmly recommend openRMA and its developers. I also love the database runs in mysql - I can use my own cloud based mysql server to storage all data. People who complain about its not cloud based, you guys can solved it by your self very easily by this method.

Sheri H.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Love this RMA system

I am incredibly happy with my decision to use OpenRMA.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been looking for a easy to use RMA system for years. OpenRMA is incredibly user friendly. This will ensure my technicians will use & rely on this software and keep the data current. [SENSITIVE CONTENT HIDDEN] was amazing through the whole process. I highly recommend

Cons:

I wish I could bar code scan to update status.

Luis G.

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

This is all i need to keep the right order in my business

Find a software that allowed me put order to my business, and help to keep order in the workshop

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Direct and specific information to load about the product to repair Highlight the accesories that bring the cellphone. Very Usefull to keep the order . Let you attach picture about your work Show you in differents color the situation of the device (awating repair, supplier and others)

Cons:

For the moment no one. If can you make the software a little more attractive, because in functionalityis OK.

Vendor Response

Thank you for your Review. We 'll do our best to make our interface more attractive.

Replied June 2018

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