Kangaroo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kangaroo

4.8

(244)

Pricing

Starting at $79.00 per month

About Kangaroo

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite.

Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items.

Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location.

With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.

Kangaroo Screenshots

Kangaroo Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Core

$79.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
POS/Ecom Integration

Plus

$199.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
Tier Based Rewards
A La Carte
Product Specific Redemption
Store Credit or Cashback

Elite

$399.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
Tier Based Rewards
A La Carte
Product Specific Redemption
Store Credit or Cashback

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Kangaroo Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Kangaroo
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Awards Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Churn Management
Client Portal
Community Management
Contact Database
Content Management
Contest Management
Conversion Tracking
CRM
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Data Visualization
Discount Management
Drag & Drop
Drip Campaigns
eCommerce Management
Email Management
Email Marketing
Email Reminders
Employee Reward Programs
Event Triggered Actions
Feedback Management
For Marketers
For Sales Teams/Organizations
For Small Businesses
Gamification
Geolocation
Gift Card Management
Incentive Management
Knowledge Management
Loyalty Cards
Loyalty Program
Marketing Automation
Mass Texting
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Location
Multi-Store
Negative Feedback Management
No-Card Loyalty System
NPS Survey Structure
Performance Management
Performance Metrics
Personalization
Point of Sale (POS)
Point of Sale (POS) Integration
Predictive Analytics
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Rewards Management
Rewards Points
Rewards Program
ROI Tracking
Segmentation
Sentiment Analysis
SMS Marketing
SMS Messaging
Social Marketing
Social Media Integration
Social Promotion
Survey/Poll Management
Surveys & Feedback
Sweepstakes
Tagging
Template Management
Text Analysis
Third-Party Integrations
Transaction History
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Kangaroo Integrations

Lightspeed Retail

Integration rated 4.7 from 19 reviews

Shopify

Integration rated 4.8 from 17 reviews

Adobe Commerce

WooCommerce

Constant Contact

Mailchimp

See all 11 integrations

Kangaroo User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.7

Nijad A.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Great experience

A happiest move experience that help me with my business.Without any extra effort , thank you for [sensitive content hidden] a great customer service , giving me all the details and all the time needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business

Cons:

To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect

Donna H.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Blue Bay Lifestyle Co. x Kangaroo

Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS.

Cons:

Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though.

Reasons for choosing Kangaroo

The pricing and integration with Lightspeed were the deciding factors for us.

tim n.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

good product

fairly good prdouct

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons:

missing some features that another product had ... need to be able to let people know when they have a discount ...

Reasons for switching to Kangaroo

price

Vendor Response

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Replied January 2020

Jenny M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

So far so good, excited to use it more

We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep [sensitive content hidden] has been extremely knowledgeable and helpful.

Cons:

I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns.

Reasons for switching to Kangaroo

Five Stars / SumUp texting services was not working the way we wanted it to.

Eric F.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Strong customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with.

Cons:

There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place.

Reasons for switching to Kangaroo

We needed a platform that could work both with our POS (Lightspeed) and ecomm (Shopify). Kangaroo offered that upgrade for us.

Danielle N.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2025

Great Product and People

I really enjoy working with our account rep, [sensitive content hidden] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success.

Cons:

There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon!

Reasons for choosing Kangaroo

Better user experience, better prodcuts, it was slightly cheaper

Stephanie J.

Verified reviewer

Religious Institutions

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed October 2025

Alex is amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My personal helper Alex! The app is straightforward but any questions I have Alex is on within the day! We use it for a rewards system for our students and so far they love it!

Cons:

I wish it would lock out a student from earning more points if they've already signed in for that day

Reasons for choosing Kangaroo

price was the most affordable for what I needed

Elias Z.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Kangaroo feedback

Satisfied nothing else to add I already mentioned their excellent work and time management I was reffered by the one and only [sensitive content hidden] 🙌🏻

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up

Cons:

I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting

Nour E.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2025

Simple and Effective Loyalty Solution

We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.

Cons:

Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.

Wadih S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

A must marketing tool!