Kangaroo 2026: Benefits, Features & Pricing

Wondering if Kangaroo is right for your organization?

Our SMS Marketing Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kangaroo

4.8

(245)

Pricing

Starting at $79.00 per month

About Kangaroo

Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite.

Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items.

Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location.

With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices.

Kangaroo Screenshots

Kangaroo Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Core

$79.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
POS/Ecom Integration

Plus

$199.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
Tier Based Rewards
A La Carte
Product Specific Redemption
Store Credit or Cashback

Elite

$399.00

flat rate, per month

Plan includes:

Earn Points
Points Redemption
Pay With Points
Dashboard Reporting
Unlimited Customers
Email / Chat Support
Tier Based Rewards
A La Carte
Product Specific Redemption
Store Credit or Cashback

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Kangaroo Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Kangaroo
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Awards Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Churn Management
Client Portal
Community Management
Contact Database
Content Management
Contest Management
Conversion Tracking
CRM
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Dashboard
Data Import/Export
Data Visualization
Discount Management
Drag & Drop
Drip Campaigns
eCommerce Management
Email Management
Email Marketing
Email Reminders
Employee Reward Programs
Event Triggered Actions
Feedback Management
For Marketers
For Sales Teams/Organizations
For Small Businesses
Gamification
Geolocation
Gift Card Management
Incentive Management
Knowledge Management
Loyalty Cards
Loyalty Program
Marketing Automation
Mass Texting
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Location
Multi-Store
Negative Feedback Management
No-Card Loyalty System
NPS Survey Structure
Performance Management
Performance Metrics
Personalization
Point of Sale (POS)
Point of Sale (POS) Integration
Predictive Analytics
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
Rewards Management
Rewards Points
Rewards Program
ROI Tracking
Segmentation
Sentiment Analysis
SMS Marketing
SMS Messaging
Social Marketing
Social Media Integration
Social Promotion
Survey/Poll Management
Surveys & Feedback
Sweepstakes
Tagging
Template Management
Text Analysis
Third-Party Integrations
Transaction History
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Kangaroo Integrations

Lightspeed Retail

Integration rated 4.7 from 19 reviews

Shopify

Integration rated 4.8 from 17 reviews

Adobe Commerce

WooCommerce

Constant Contact

Mailchimp

See all 11 integrations

Kangaroo User Reviews

Overall Rating

4.8

Ratings Breakdown

87%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.7

Carlos C.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

A Premium Loyalty Solution with Outstanding Support

Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. [sensitive content hidden] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—[sensitive content hidden], in particular, provided exceptional service throughout the process.

Cons:

The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment.

Ben N.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed July 2025

Support has been wonderful and available.

Overall Kangaroo has been easy to use and support has been excellent. The integration with Lightspeed e-com and pos has worked and now that we have moved our e-com platform to Shopify it is working there as well and also integrates well with Judge.me reviews so that our customers can continue to earn points when they review our products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support has been amazing. Very quick to respond and very quick to fix issues or explain technical things easily. Very friendly and always eager to help.

Cons:

I would like to see the beta portal become the only portal to use. There has been some confusion with our staff because some members are using the old portal and some are using the beta.

Reasons for switching to Kangaroo

lightspeed did not work at all and did not have any customer support to fix it.

Brenda M.

Verified reviewer

Retail

2-10 employees

Used other for less than 12 months

Review source

Reviewed February 2020

not a good product

None

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There was nothing that stood out about this software

Cons:

not user friendly. Did not work as promised. Did not get the customer service I needed

Vendor Response

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

Replied March 2020

ROB H.

Verified reviewer

Retail

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2025

5-Star Service

Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it.

Cons:

As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints

Lily M.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Excellent App & Outstanding Support from [sensitive content hidden]

Kangaroo has been an excellent addition to our business. The learning curve was smooth—easy to set up and customize, especially with the help of [sensitive content hidden], who has been incredible in walking us through every detail of our marketing strategy. Security has always felt reliable, and the platform gives great value for money with the rewards and loyalty features. Our customers love the rewards program, and the user interface is intuitive both for us as business owners and for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The seamless customer rewards system and the excellent support from [sensitive content hidden]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize.

Cons:

Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved.

Reasons for switching to Kangaroo

Our marketing and rewards were split among several different platfroms and we were able to consolidate with Kangaroo

Megan M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Great service, Great product

Both [sensitive content hidden] have been a great help. Even when I get one of them on the chat help box, they are willing to call instead of chat which is going the extra mile. Very attentive customer service and its apparent they want to make sure the program is made how we want it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer service, very helpful and patient with the setup process. There are a lot of unique loyalty features that are appealing to both us and our customers

Cons:

I haven't been using it for too long so I haven't been able to notice any issues so far. The app development has been a bit of a process but that is to be expected

Reasons for choosing Kangaroo

cheaper, similar product, better customer service reviews

Reasons for switching to Kangaroo

too restrictive and an administrative burden

Carissa L.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Good Loyalty Option For Small Business

They have a really great team to help get you set up and are very available to help with any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kangaroo has been a great way to easily add a robust loyalty program to our ecommerce store. They have a great variety of features to make it interesting for customers and help grow loyalty.

Cons:

I think the reporting aspect can improve a lot to make it easier

Reasons for choosing Kangaroo

Price was more in our range and a Canadian company

Tina P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Great App and Staff

Really a great experience thus far and very satisfied. I am hopeful that this will last and we will stay with the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, the product is user friendly and very customizable. The staff is very friendly, knowledgable and available. They come up with solutions and workarounds, making the app very customizable for something that is not custom made. They never make you feel like you are annoying or bothering them.

Cons:

I would like for the app to allow for multiple rewards to be redeemed in one transaction. I would also like the option not to log out automatically after a transaction. The reporting is not the best and some info is divided between the old portal and new.

Reasons for choosing Kangaroo

customization, friendly and clear sales staff, fair pricing.

ÉG

Élizabeth G.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed May 2025

Super service, would recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since the beginning of our contract with Kangaroo, we’ve received excellent service from both [sensitive content hidden]. We feel extremely well supported and advised.

Cons:

There are a few limitations to what the system can do, but nothing that prevents us from bringing our vision to life.

Reasons for choosing Kangaroo

Communication was way easier with Kangaroo

Reasons for switching to Kangaroo

The fact that Kangaroo allows us to further develop our loyalty program—and at a much lower cost—is a major advantage.

Rudy G.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Rebels Review

Its been a great experience so far. [sensitive content hidden] has been very communicative and helpful through this process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service, integration, and user friendly program. i love all the different types of notifications from push, email and sms.

Cons:

Not being able to adjust or change tiers without starting the customers back to 0.I wish it was easier to make changes without it effecting the customers points.

Reasons for switching to Kangaroo

wanted a more robust system with more tiers and rewards

Showing 1 - 10 of 245 Reviews

See All Reviews