360dialog 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

360dialog

3.5

(13)

Pricing

Starting at €49.00 per month

About 360dialog

360dialog is a messaging iPaaS solution provider and also an official WhatsApp Business Solution Provider. This solution helps businesses facilitate WhatsApp and other messaging channels in customer interaction and commerce.

360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. Moreover, the Official BSP offers a partnership program that enables Independent software vendors (ISVs) and software developers to add the WhatsApp Business API to their business offerings.

360dialog has built a powerful integration platform reducing the time to create an integration significantly.

Also, 360dialog is providing integrations into Hubspot, Google People API, and Zapier plus a robust Marketing Automation for WhatsApp. The sign-up process to access the WhatsApp Business API is very simple and takes only 5 minutes. The API is compatible with many solutions in the market that our partners or independent software vendors provide. This enables users to integrate their WhatsApp Business API with a team inbox, chatbots, and CRM and automation integrations.

360dialog Screenshots

360dialog Pricing and Plans

Starting price: €49.00 per month

Free Trial

Free Version

Basic

€49.00

per user, per month

No plan information available

360dialog Features

Popular features found in Conversational Marketing Platform
Chatbot
Email Automation
Lead Distribution
Lead Qualification
SMS Messaging
Video Chat
More features of 360dialog
API
Audience Targeting
Autoresponders
Campaign Management
Campaign Segmentation
Chat/Messaging
CRM
Customer Segmentation
Email Management
Engagement Tracking
Lead Capture
Lead Management
Live Chat
Mobile Access
Reporting/Analytics
Social Media Integration
Template Management
Third-Party Integrations

360dialog Integrations

HubSpot CRM

Marketo Engage

Zapier

HubSpot Service Hub

WooCommerce

Shopify Plus

See all 7 integrations

360dialog User Reviews

Overall Rating

3.5

Ratings Breakdown

46%

23%

31%

Secondary Ratings

Ease of Use

3.6

Value for money

3.8

Customer support

3.4

Functionality

3.8

Luciano Z.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed June 2022

Reliable, economical and flexible

The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager.

Cons:

Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience

Jasser A.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Great customer support and a master class for customer ease of use

Satsified partner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise

Cons:

Nothing yet that I can think of to provide a negative comment

Cédric R.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Reviewed February 2023

Horrible

Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self.

Cons:

A lot of downtime.There horrible customer support and horrible automatically adding of funds

Vendor Response

Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding.

Replied February 2023

Elisha Gindae B.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Reviewed February 2023

Great Automation Solution for Digital Businesses

We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers.

Cons:

Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily.

Abhinav J.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Powerful tool that gives control over WhatsApp

it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers.

Cons:

360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities.

shlomi k.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

An innovative and excellent company

Easy and simple, I manage the customers in one place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent support, innovation.Technological advance, speed of response and stability

Cons:

Facebook's authentication is inconvenient with many glitches

Peter O.

Verified reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Horrible customer service and business policies

really, really bad. When they don't feel like it, they just stop responding to customer support messages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly.

Cons:

customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider.

Antonio B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

They are offering a landing page with a scam

I had the problem i mentioned before with their [SENSITIVE CONTENT] option, and what they told me its that they can not give it back to me, and that i can not cancel it until september because of their terms and conditions, so i will have to pay 200€ before i can leave it. Its a landing page they did to catch people and get their money. If i could put captures i would as i have the support ticket with their answers telling me all of this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am sorry, but nothing because of the big trouble i had with them.

Cons:

- Too expensive 99/monthly, there are a lot of other options at [SENSITIVE CONTENT] per month. - Landing page with an offer that says [SENSITIVE CONTENT] , but its not true, when you pay the [SENSITIVE CONTENT], it takes [SENSITIVE CONTENT] from your bank account and it says you have 15 days to try it, not 30 days.

Reasons for switching to 360dialog

A lot cheaper and honest information on their page.

Vendor Response

Hello Antonio, sorry you had a bad experience with 360dialog. Please send us your email address so we can manage a refund to your account. It would be very helpful if you can send us the phone number you've used with 360dialog or ticket support numbers this can help our finance team look into the matter closely.

Replied September 2022

Anish A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

360dialog - Official WhatsApp Business API provider

360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form.

Cons:

360dialog user interface could have been better will need some time to get used to it.

Etienne W.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Great WhatsApp integration platform.

Great experience! The support team is always there to help out when you need them, and the docs are great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf!

Cons:

360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs...

Showing 1 - 10 of 13 Reviews

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