Enterprise Accelerator 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Enterprise Accelerator

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Pricing

Pricing available upon request

About Enterprise Accelerator

Enterprise Accelerator is a data analysis solution, which helps organizations gain insights into customer interactions using various third-party business intelligence (BI) tools. Managers can search for transcribed client conversations based on words, topics or phrases and bookmark key metrics or categories to analyze them according to requirements.

Enterprise Accelerator enables businesses to monitor call outcomes, agents' performance and script adherence and average handling time (AHT) on a unified platform. Professionals can analyze customers' sentiments across interactions such as support emails, social media mentions, chat and voice calls. Additionally, administrators can track reasons for client queries using pre-built dashboards via Tableau.

Enterprise Accelerator integrates with several third-party systems such as ServiceNow, Salesforce, Zendesk and more. Pricing is available on request and support is extended via live chat and other online measures.

Enterprise Accelerator Screenshots

Enterprise Accelerator Pricing and Plans

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Free Trial

Free Version

Basic

Pricing available upon request

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Enterprise Accelerator Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Enterprise Accelerator
Alerts/Escalation
Call Center Management
Data Connectors
Data Discovery
Data Visualization
Knowledge Management
Live Chat
Multi-Channel Communication
Multi-Channel Data Collection
Natural Language Search
Performance Metrics
Predictive Analytics
Query Builder
Self-service Analytics
Self Service Data Preparation
Sentiment Analysis
Social Media Integration
Storytelling
Surveys & Feedback
Text Analysis