HubSpot Service Hub 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HubSpot Service Hub

4.4

(186)

FrontRunner 2026

Pricing

Starting at $20.00 per month

About HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.

Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.

Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.

HubSpot Service Hub Screenshots

HubSpot Service Hub Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Service Hub Starter

$20.00

per user, per month

Plan includes:

Email Tracking
Ticketing
Slack Integration
Email Scheduling
1 Shared Inbox
2 Ticket Pipelines
User Management
Product Library - 1 Million Products
List Segmentation
Email Reply Tracking

Service Hub Professional

$100.00

per user, per month

Plan includes:

All Features in Starter
100 Shared Inboxes
15 Ticket Pipelines
Product Library - 15 Million Products
Calling - 3000 Mins
Standard Contact Scoring
1:1 Video Messaging
Template Goals
Insights Dashboard
Agent Presence in Inbox

Service Hub Enterprise

$150.00

per user, per month

Plan includes:

All Features in Professional
200 Shared Inboxes
100 Ticket Pipelines
Calling - 12000 Mins
300 Teams
5000 Playbooks
5 Knowledge Bases
Conversation Intelligence
SSO
Custom Events

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HubSpot Service Hub Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of HubSpot Service Hub
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
AI Copilot
Alerts/Notifications
Analytics
API
Autoresponders
Calendar Management
Canned Responses
Chatbot
Chat/Messaging
Client Management
Collaboration Tools
Communication Management
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Geotargeting
Health Score
Help Desk Management
Inbox Management
Interaction Tracking
Knowledge Management
Lead Generation
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
NPS of Customers
Offline Form
Onboarding
Performance Metrics
Prioritization
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Search
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Task Management
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Workflow Management

HubSpot Service Hub Integrations

Intercom

WooCommerce

OptinMonster

PhoneWagon

Privy

BrightTALK Central

See all 92 integrations

HubSpot Service Hub User Reviews

Overall Rating

4.4

Ratings Breakdown

51%

42%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.5

Functionality

4.1

Ebose I.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

A reliable tool that keeps my customer support organized”

Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations.

Cons:

The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.

Nabil B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Clean UI and easy to use support management

Great tool with plenty of customizations available - have been using it for support tickets for several years now

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).

Cons:

Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you!

Reasons for choosing HubSpot Service Hub

We were told Zendesk could provide embedded contact > ticket forms, but upon trialling, we were not abe to and HubSpot was the clear choice.

Elizabeth B.

Verified reviewer

Medical Devices

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Don't waste your time.

Overall I didn't care for it from the start it has a messy like home station and has too much going on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing! it was not user friendly at all.

Cons:

It was hard to update specific things like times you are online or basic time settings. Messy main home page.

Sean C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed November 2025

It's a marketing hub

I've been using HubSpot on and off for a decade. At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while. It's a good place to understand and manage marketing flows.

Ratings Breakdown

Ease of use

Functionality

Pros:

The automations are getting better every year, and the CRM is intuitive. Plus, it's a good place to learn more about marketing and customer interactions.

Cons:

It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small business.

Mehakpreet K.

Verified reviewer

E-Learning

11-50 employees

Used weekly for free trial

Review source

Reviewed May 2025

Happy customer

I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference.

Cons:

I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.

Reasons for switching to HubSpot Service Hub

Manual excel required alot of time and surveillance which made difficult to concentrate on other things

Heather T.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

One of the best chat features

My experience with HubSpot Service Hub has been positive. The platform is designed with user-friendliness in mind, offering intuitive tools that simplify communication and customer relationships Everything works seamlessly, making it a pleasure to use. It's evident that HubSpot prioritizes creating a smooth and efficient experience for its users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for real-time customer support.

Cons:

While HubSpot Service Hub is packed with features, the pricing can be steep, especially for small businesses.

Stephanie G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for free trial

Review source

Reviewed June 2025

Great Customer Service Hub

HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support.

Cons:

A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions

John Floyd D.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Experience in using HubSpot Service Hub

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features.

Cons:

There are times that when I received notifications, it will covered up the latest.

Megan T.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Good if you use a lot of lead sources

Ratings Breakdown

Ease of use

Functionality

Pros:

We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature.

Cons:

I find the interface to be a bit messy but that's my personal preference.

Lyn R.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Convenient for employees