HubSpot Service Hub 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HubSpot Service Hub

4.4

(186)

FrontRunner 2026

Pricing

Starting at $15.00 per month

About HubSpot Service Hub

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.

Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.

Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.

HubSpot Service Hub Screenshots

HubSpot Service Hub Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Service Hub Starter

$15.00

per user, per month

Plan includes:

1:1 email
Calling
Canned snippets
Conversation routing
Conversational bots
Email scheduling
Email templates
Email tracking & notification
Facebook Messenger integration
HubSpot-provided phone number

Service Hub Professional

$100.00

per user, per month

Plan includes:

All Features in Starter
1:1 Video Messaging
Agent presence in inbox
AI powered Reply
Recommendations
Book meetings on behalf of others
Breeze Customer Agent
Calling
Conversational bots
Conversation routing

Service Hub Enterprise

$150.00

per user, per month

Plan includes:

All Features in Professional
200 Shared Inboxes
100 Ticket Pipelines
Calling - 12000 Mins
300 Teams
5000 Playbooks
5 Knowledge Bases
Conversation Intelligence
SSO
Custom Events

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HubSpot Service Hub Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of HubSpot Service Hub
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
AI Copilot
Alerts/Notifications
Analytics
API
Autoresponders
Calendar Management
Canned Responses
Chatbot
Chat/Messaging
Client Management
Collaboration Tools
Communication Management
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Geotargeting
Health Score
Help Desk Management
Inbox Management
Interaction Tracking
Knowledge Management
Lead Generation
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
NPS of Customers
Offline Form
Onboarding
Performance Metrics
Prioritization
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Search
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Task Management
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Workflow Management

HubSpot Service Hub Integrations

Intercom

WooCommerce

OptinMonster

PhoneWagon

Privy

BrightTALK Central

See all 92 integrations

HubSpot Service Hub User Reviews

Overall Rating

4.4

Ratings Breakdown

51%

42%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.5

Functionality

4.1

Lillian G.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Hubspot helps us manage and resolve tickets

It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs.

Cons:

It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load.

Reasons for switching to HubSpot Service Hub

Hubspot is what we use to handle and resolve tickets. Dashboards are user-friendly and we receive daily and monthly reports and statistics. Suggested for those who want to improve communication inside a micro- or small-scale enterprise. To ensure that everyone working on the site has access to the information they need, it facilitates simple management and sharing of such information.

Laura H.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Great software for tracking sales and tickets

HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for.

Cons:

As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats.

Reasons for switching to HubSpot Service Hub

The process of recording and maintaining data about all of our current customers. Managing growth and sales in one place. Better process efficiency can be achieved through the use of templates.

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2024

Bundled support platform that's lagging behind competitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales.

Cons:

Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities.

Josh A.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Reviewed November 2019

Hubspot Service Hub

Overall, Service Hub has been a pleasantly surprising experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand.

Cons:

I'd love to see an OAuth option in the future to put our knowledge base behind a login.

Reasons for choosing HubSpot Service Hub

Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success.

Reasons for switching to HubSpot Service Hub

Integration with our Hubspot CRM.

Brooke W.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Easy to keep track of issues, create surveys, automations

I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more.

Cons:

The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM

Reasons for choosing HubSpot Service Hub

ease of use

Reasons for switching to HubSpot Service Hub

Hubspot allowed us to keep all users in the crm and do a lot more all in one place

John Floyd D.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Experience in using HubSpot Service Hub

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features.

Cons:

There are times that when I received notifications, it will covered up the latest.

Torlock C.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Great CRM for growing and enterprise companies

Overall I'm very happy with the quality and depth of services as well as customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta, Shopify and many more. In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages. It's popularity had also spawned uncountable opensource projects on GitHub if you need customisation to integrate for something unconventional.

Cons:

Pricing and pricing plan features could be more accommodating for smaller businesses

Samuel N.

Verified reviewer

Broadcast Media

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Giving you a Unified View Of all your Customers at a go

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way it helps provide excellent support and build strong customer relationships. The fact it has a strong data centralization allowing everyone access the same information hence efficient customer support.

Cons:

My experience has been incredible, i didn't find any challenges.

Mohammed Hareez S.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

HubSpot Service Hub experience