InStream 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

InStream

4.7

(41)

Pricing

Pricing available upon request

About InStream

InStream is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses to help them connect with an audience and build long-term relationships. The solution provides tools to manage business contacts and monitor client interactions.

With InStream's real-time notification system, customer service agents can configure alerts and notifications for activities and ensure timely service of customer queries. Users can track incoming and outgoing phone calls and email communications with InStream communication tracker and ensure proper follow-ups for every action.

InStream is able to integrate with multiple mailboxes including Gmail, Hotmail, Outlook and other email service providers for sharing contact details. The solution also allows users to post campaign-specific details on multiple social media platforms and reach potential customers. InStream is capable of analyzing existing client interaction history and providing valuable insights about client behavior, preferred communication channels and key trends of a campaign.

InStream Screenshots

InStream Pricing and Plans

Starting price: $6.00

Free Trial

Free Version

Basic

$6.00

per user

No plan information available

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InStream Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of InStream
Activity Tracking
Alerts/Notifications
Assignment Management
Calendar/Reminder System
Calendar Sync
Campaign Management
Client Management
Commenting/Notes
Contact Database
Contact Management
CRM
Customizable Fields
Data Import/Export
Goal Setting/Tracking
Help Desk Management
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Management
Lead Qualification
Lead Segmentation
Pipeline Management
Real-Time Data
Reporting & Statistics
Search/Filter
Shared Contacts
Third-Party Integrations

InStream Integrations

Gmail

LinkedIn for Business

Meta for Business

Twitter/X

InStream User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.2

Said S.

Verified reviewer

Education Management

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed July 2021

Stream Your Life

My experience of use was mainly to contact my other teachers at the school, add some extras to the educational offer and we all agree in case of any enrollment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability of the platform to integrate and control the relationships I have with clients and others makes it one of the best offers in this type of software. The ease of using the software from a mobile device or a computer makes the user experience more complete and remote from a distance. Save time to use it in other equally important activities is the best option they offer

Cons:

Sometimes the page was saturated and it demanded more internet consumption, which was a problem to use in places with difficult access or where I did not have unlimited internet.

Reasons for switching to InStream

I was testing most platforms, so these 2 were my options

Verified

Reviewer

Financial Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Communicate With Clients Effectively with InsStream

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My job is to gather information of potential, high-risk and low-risk investments which means I work long, gruesome hours. With the constant change in the market, I need to keep up and be glued to updates of our current economy. I was searching for a software that could assist me in efficiently communicate with stockbrokers, fund managers and clients and I came across InStream. This software helps me gather relevant data from my clients so I can match them with the right investments. It also keeps a history of all your communication with your clients which is very helpful, because you can always go back and check if you forgot something.

Cons:

I’m very happy with their program. However, I must say that their features are quite basic. It would be great if they can offer more services aside from client and risk management.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed April 2018

Good software, might be dead though - no customer support and bugs

sorted out my CRM workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The GUI follows normal conventions so it is easy to use, getting started is pretty much instant unlike the Sugars etc. I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc.

Cons:

Support non-responsive, bugs that have been there for ages are not getting fixed, social links show you things, but nothing else. Recently Google stopped trusting InStream so email linkage no longer works. There is also no way to export.

Abiola A.

Verified reviewer

Consumer Goods

Used daily for less than 2 years

Review source

Reviewed July 2018

Instream enable us create relationships.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Instream enable me collect important information about our customers by helping my team automatically gather important sales data and leads from major social networking platforms like Linkedin , Twitter and Facebook. I like its aesthetic view of seeing all activities of our leads via a grid view .In comparison with other CRM tools ,information on Instream is entered automatically and this its best selling point.

Cons:

Great experience so far using Instream. However it takes time to really understand the nook and cranny of Instream. Requires a lot of patience as Instream isn't the most intuitive CRM out there.

Manny L.

Verified reviewer

Financial Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2019

Used since beta. Well developed, lightweight CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the lightweight interface that gets down to business. Not a whole lot of clutter of charts just your leads and pertinent information with customizable information fields.

Cons:

Sometimes I do wish it had charts or metrics you could use but for small businesses it works well.

Verified

Reviewer

Medical Devices

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Great Polish CRM

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Support team is better than enywhere! Mis something? They will help you! But to be honest - you don't need to contact them very often - software is very easy.

Cons:

Yoe need some time to learn all features

Richard P.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed March 2017

Get things done with a beautiful interface interface

InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Beautiful interface. Fast customer service.

Cons:

No free mode. Not the best price.

Vendor Response

Hi Richard, thank you for the review, really appreciate your good words!

Replied March 2017

Tugrul U.

Verified reviewer

Retail

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed October 2018

All my links are under one roof

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very good to be able to organize both my existing business contacts and potential contacts under one roof. It has a simple design. It is nice to be able to import contacts on different platforms.

Cons:

I used it for almost a year and I didn't see a feature I didn't like.