JivoChat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

JivoChat

4.6

(105)

Pricing

Starting at $19.00 per year

About JivoChat

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app.

Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences.

Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook.

Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals.

Redirect emails from your company’s address to the JivoChat Inbox – your team will...

JivoChat Screenshots

JivoChat Pricing and Plans

Starting price: $19.00 per year

Free Trial

Free Version

Basic

$19.00

per user, per year

No plan information available

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JivoChat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of JivoChat
Activity Dashboard
Alerts/Notifications
API
Audio/Video Conferencing
Automatic Call Distribution
Callback Scheduling
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Call Transfer
Chat Transcript
Collaboration Tools
Computer Telephony Integration
Contact Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Caller ID
Data Import/Export
Email Management
Feedback Management
File Management
For Startups
Geotargeting
Inbox Management
Interaction Tracking
Interactive Content
IVR
Lead Capture
Lead Management
Live Chat
Multi-Language
Offline Form
On-Demand Communications
Opportunity Management
Performance Metrics
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Ring Groups
Screen Sharing
Search/Filter
Single Sign On
SIP Trunking
SMS Messaging
Social Media Integration
Surveys & Feedback
Task Management
Two-Way Audio & Video
Unified Communications
Video Conferencing
Video Support
Workflow Management

JivoChat Integrations

Weebly

Meta for Business

Google Analytics 360

Slack

Zendesk Suite

Zoho CRM

See all 27 integrations

JivoChat User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.5

Functionality

4.5

Ali Osman Y.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Great and fast customer chat and conversion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and fast operation. Simple installation. Customizable settings.

Cons:

They take a while to respond to customer support requests. Maybe it could be better in this regard.

Natapol S.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Very solid and mature Livechat and omnichannel inbox

I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Cons:

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Shelly D.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

JivoChat user

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Cons:

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

Reasons for switching to JivoChat

Same quality & less money....now we've grown to enjoy it more.

Ian M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

JivoChat, way to meet your website visitors

The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Cons:

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Hasan H.

Verified reviewer

Banking

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Essential feature for every customer based company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Cons:

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

César C.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Simple, easy integration chat application

almost ready-to-use online chat widget application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

you need very low effort to setup and integrate the web widget to our self developed applications.

Cons:

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Reasons for choosing JivoChat

low cost and easy to implement application.

Farid R.

Verified reviewer

Business Supplies and Equipment

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Essential tool for any type of website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons:

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

David S.

Verified reviewer

Construction

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Overall a good multichannel system

They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that is stable, it has desktop and mobile apps

Cons:

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Reasons for switching to JivoChat

Multichannel capabilities

Shawn B.

Verified reviewer

Retail

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2019

A great communication suite for your website.

I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

Cons:

It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.