JivoChat 2026: Benefits, Features & Pricing

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

JivoChat has all the average features available in a single plan.

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price!

Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions.

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

I appreciated the integration with other software.

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

JivoChat is easy to connect to WordPress websites and easy to setup and add on phone number/ WhatsApp number for easy communication.

JivoChat sends very many notifications and alert.

Overall i am very much like it. It is quite easy to use, great interface, very simple and the ability to what customer is typing before send the message is quite helpful.

I am upset about the technical issues and support and leaving the chat without knowing the visitor is very much annoying.

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Ability to integrate with many channels and many additional features except messaging: like showing a visitor where to click on our website with a special tool.

Apps can be done better, and you have to log in too often in my opinion.

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.