journy.io 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if journy.io is right for your organization?

Our Customer Success Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

journy.io

4.8

(4)

Pricing

Starting at $200.00 per month

About journy.io

journy.io is an AI-powered platform that helps businesses bring all the product data together in one place and automate engagement triggers on high-risk accounts based on empirical customer insights. Key features include 360-degree customer views, signals and scores, playbooks and analytics.

The platform enables managers to convert raw customer data from customer services, transactional systems and other sources to build a rich understanding of customers based on behaviors, preferences and interactions with the product.

journy.io Screenshots

journy.io Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

journy.io Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of journy.io
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audience Targeting
Behavioral Analytics
Behavior Tracking
Campaign Analytics
Campaign Management
Campaign Segmentation
Channel Management
Contact Database
Contact Management
CRM
Customer Activity Tracking
Customer Database
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customizable Templates
Data Integration
Email Management
Email Marketing
Email Tracking
Engagement Tracking
Event Triggered Actions
GDPR Compliance
Health Score
Lead Management
Lead Qualification
Multi-Channel Communication
Multi-Channel Marketing
Multiple Data Sources
Personalization
Predictive Analytics
Predictive Modeling
Real-Time Analytics
Real-Time Data
Reporting & Statistics
Tagging
Third-Party Integrations

journy.io Integrations

HubSpot CRM

Mailchimp

Pipedrive

Segment

Zapier

SalesLoft

See all 10 integrations

journy.io User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.3

Have you used journy.io and would like to share your experience with others?

Alexa A.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Reviewed May 2022

Conversion and expansion improved (saas)

Perfect. Our CS and sales team use it every day to keep track of customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Making segmentation of my customer base and seeing what each cohort is doing. Having churn and buying signals along the way. Just knowing in what stage clients are and pushing them down the funnel on autopilot.

Cons:

We had to tweak the rules for getting our customer health scores accurate. Would have loved to do that automatically, but no major issue.

Reasons for choosing journy.io

Best bang for the buck and easy to get started.

Jorge U.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Reviewed June 2022

From reactive to proactive customer success

They help us reduce churn, so very I’m very happy with it. We now know how customers use our product and that helps with our quarterly checkins.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Journy helps us making sure that customers get the most value from our software and thus are successful. We shifted from a reactive, to a proactive CS and sales approach. We also enjoy the Customer 360° feature where you see all customer information from our whole tech stack in one place.

Cons:

I was worried that it might be too complex but it turned out to be very easy to work with.

Reasons for choosing journy.io

Not need to switch tools, they push all enriched data in our Hubspot CRM.

Jonas D.

Verified reviewer

Retail

11-50 employees

Used weekly for free trial

Reviewed May 2022

Best for SaaS companies looking to increase revenue and diminish churn

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

360° customer view, churn/buying/expansion signals in my CRM and the customer journey mapping to how everyone is doing.

Cons:

We use a custom CRM and had to put some effort in making a connection with it.

Joris D.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Reviewed May 2022

Much needed for all product led growth companies

Using journy.io directly impacted our business so wouldn’t change a thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They reduced our churn and increased our conversion rate. We have a freemium model so getting these free users to a paid plan was always a challenge. We now segment good and bad free users and get them to our ‘aha’ moment faster through personalized content based on user behavior. All automated so that saves a ton of time.

Cons:

No major cons atm. Maybe more integrations, although they have Zapier.

Reasons for choosing journy.io

Good technical documentation and even better support.

Showing 1 - 4 of 4 Reviews