zenloop 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

zenloop

4.9

(30)

Pricing

Starting at €99.00 per month

About zenloop

zenloop is a Berlin-based SaaS company that offers a CX Action Management platform.

As the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation.

Our Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.

Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.

With zenloop companies can:

Collect multichannel direct and indirect customer feedback...

zenloop Screenshots

zenloop Pricing and Plans

Starting price: €99.00 per month

Free Trial

Free Version

Basic

€99.00

usage based, per month

No plan information available

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zenloop Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of zenloop
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
API
Collaboration Tools
Commenting/Notes
Complaint Monitoring
CRM
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Data Import/Export
Drag & Drop
Email Management
Feedback Management
Knowledge Management
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS of Customers
NPS of Employees
NPS Survey Structure
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting & Statistics
Search/Filter
Segmentation
Sentiment Analysis
SSL Security
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Workflow Management

zenloop Integrations

Adobe Commerce

WooCommerce

Freshdesk

Shopify

Slack

Zendesk Suite

See all 9 integrations

zenloop User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

5.0

Functionality

4.7

Have you used zenloop and would like to share your experience with others?

Samiullah G.

Verified reviewer

Electrical/ Electronic Manufacturing

Self-Employed

Used daily for free trial

Review source

Reviewed February 2020

Excellent NPS Software Provider

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Ratings Breakdown

Ease of use

Functionality

Pros:

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons:

We are very satisfied. We are very satisfied.

Vendor Response

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Replied February 2020

Verified

Reviewer

Computer Software

Used daily for less than 6 months

Review source

Reviewed July 2018

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with

Cons:

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Sebastian S.

Verified reviewer

Textiles

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed March 2020

Simple data

All fine, progress is visible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most likely ist the business intelligence behind.

Cons:

Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

Reasons for choosing zenloop

see below

Reasons for switching to zenloop

flexibility, scaleability

Verified

Reviewer

Cosmetics

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen

Cons:

I'm lucky to say that nothing comes to my mind

Matthew W.

Verified reviewer

Alternative Dispute Resolution

10000+ employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Listen, Understand & Act

Overall great experience and great value for money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.

Cons:

A longer trial period would be nice.....

Vendor Response

Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts!

Replied March 2020

Verified

Reviewer

Internet

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2018

Great intuitive tool to get customer feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, nice layout, various types of survey implementation possible (email, website overlay, etc), automatic analysis an clustering of comments, great customer service

Cons:

No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance. The possibility of scheduling surveys would be nice as well.

Jan B.

Verified reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Zenloop - great experience

Great experience. We are using Zenloop for constant feedback with our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, lot of features, interfaces to MailChimp and API. Great tool to "pre-filter" happy and non-happy clients.

Cons:

To my understanding, it takes more than the 14days trial to really find out how to integrate the whole thing into your automated customer communication.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed December 2017

Easy to use and with focus on the most important topic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is great and the service for onboarding is fantastic. If you have questions or need support the service team is always there for you! Thank you!

Cons:

It would be great if the graphs are illustrated a little nicer. Overall minor thing, but that way I can copy and paste it in my weekly update ;).

Verified

Reviewer

Internet

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2018

Small Input, Big Output

I didn't expect, that so many Customers want to give feedback and how much this feedback helps to make you better. (It will definetly helps you to understand your customer better or get some good ideas) You can really use it for everything, to get Feedback for your service, team or for example your newsletter.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am really new with the customer feedback topic, but Zenloop helps me a lot to start with it. So it was really easy to implement a new survey and send it automatically to our customers.

Cons:

There is nothing, ok maybe that you can't archive a survery, but when you have more surveys, you can mark you favourites and so they are on top. (No worries, you can delete survey - so its not that bad)