zenloop 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

zenloop

4.9

(30)

Pricing

Starting at €99.00 per month

About zenloop

zenloop is a Berlin-based SaaS company that offers a CX Action Management platform.

As the pioneer in Action Management, zenloop enables top global corporations such as Deichmann, Hello Fresh, Tier Mobility, VW group, Kraft Heinz, Jochen Schweizer, and Henkel to boost customer retention, advocacy, and customer value through CX governance and intelligent automation.

Our Customer Experience Management solution allows companies to collect omnichannel feedback along the customer journey. After clustering and prioritizing insights, our application derives key drivers and develops intelligent action plans to automatically win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation.

Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows its customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers.

With zenloop companies can:

Collect multichannel direct and indirect customer feedback...

zenloop Screenshots

zenloop Pricing and Plans

Starting price: €99.00 per month

Free Trial

Free Version

Basic

€99.00

usage based, per month

No plan information available

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zenloop Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of zenloop
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
API
Collaboration Tools
Commenting/Notes
Complaint Monitoring
CRM
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Data Import/Export
Drag & Drop
Email Management
Feedback Management
Knowledge Management
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS of Customers
NPS of Employees
NPS Survey Structure
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting & Statistics
Search/Filter
Segmentation
Sentiment Analysis
SSL Security
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Workflow Management

zenloop Integrations

Adobe Commerce

WooCommerce

Freshdesk

Shopify

Slack

Zendesk Suite

See all 9 integrations

zenloop User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

5.0

Functionality

4.7

Have you used zenloop and would like to share your experience with others?

Matthias S.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2017

Very good customer feedback tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Very easy to use, no complex integration - direct results - nice and easy understandable dashboards

Jennifer S.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Perfect tool to measure NPS and get important customer insights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars

Cons:

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Simon S.

Retail

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed September 2018

Listen to your customer

We got feedback which helps us to improve step by step

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy set up, tool handling, improvements/feedback right from day 1

Cons:

sometimes lack of customization, better pricing model to be considered

Björn F.

Verified reviewer

Events Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Great product, great insights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons:

Generally happy but they could offer more integrations.

Vendor Response

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

Replied February 2020

Daniel L.

Verified reviewer

Cosmetics

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Perfect UX, value & insights generator

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software enables us to understand the needs of our customers and let us cover detractors

Cons:

maybe there should be an option for internationalization. So you do not have to translate the snippets by your own

Stefan A.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Great NPS Tool very insightful

We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use and great customer support .

Cons:

Very satisfied with zenloop, so far nothing negative to report

Vendor Response

Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop.

Replied January 2020

Alexander W.

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

The most valuable NPS platform out there right now

As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!

Cons:

I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.

Hans R.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed July 2018

Overall great value for money!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- It is possible now to scroll through and read the customer feedback at different stages of the buying process. Helped us to identify a bug we had on older android devices in the payment process - Nice API! For me as a Head of BI it is always beneficial to work with well structured tool that are easy to intergrate into DWH

Cons:

- It would be great to have the NPS scores (anonymized) of the users from other shops / platforms as well in order to have benchmarks. It's not really a con but perhaps an idea worth to explore.

Verified

Reviewer

Internet

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2017

Great product