Quality Driven Software 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Quality Driven Software

4.9

(24)

Pricing

Starting at $29.00 per month

About Quality Driven Software

Quality Driven Software is a customer satisfaction software designed to help businesses track employee performance and customer satisfaction in real time. With the software, businesses can uncover quality issues, provide real-time feedback, and easily identify employees at risk for disciplinary issues.

Key features of Quality Driven Software include SMS surveys, real-time alerts, customized feedback options via email or SMS, performance reporting, employee productivity tools, high-risk client alerts, quality issue tracking, and customizable reporting. Additionally, businesses can gain in-depth insight into customer satisfaction, monitor employee performance, and get a clear picture of the company's overall performance through a clean visual dashboard.

Quality Driven Software offers free email and phone support, new feature upgrades included as long as businesses continue the subscription, no contracts, and mobile access to the software. Businesses also get access to free business documents to help support growth.

Quality Driven Software Screenshots

Quality Driven Software Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per month

No plan information available

Quality Driven Software Features

Popular features found in Customer Satisfaction
Complaint Monitoring
CRM
Customer Experience Management
Customizable Forms
Customizable Templates
Data Import/Export
Reporting/Analytics
SMS Messaging
Trend Analysis
Visual Analytics
More features of Quality Driven Software
Activity Dashboard
Feedback Management
Performance Metrics
Search/Filter
Survey/Poll Management
Third-Party Integrations

Quality Driven Software Integrations

NiceJob

Ortto

Service Autopilot

Automaid

Quality Driven Software User Reviews

Overall Rating

4.9

Ratings Breakdown

96%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.9

Have you used Quality Driven Software and would like to share your experience with others?

Amy B.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed January 2018

Quality Driven Software has had a very positive impact on my company.

This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews.

Cons:

Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software.

Ashley H.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Amazing!!!

Time savings! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate #'s for my quality %'s at a glance without all the work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is affordable and by far the best quality control software I have used! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has! The reporting is the absolute best! It will tell you the response rate %, you can break it down by client score, technician or field quality control! I love that you can include your field checks of the home along with client feedback! It's amazing!

Cons:

The only con I can think of is that they didn't create this software sooner! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch!

Vendor Response

Thank you for your great review Ashley!

Replied July 2017

Dawn W.

Used daily for less than 12 months

Review source

Reviewed July 2017

Very easy to use and navigate.

Be able to send Quality surveys to our clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in

Cons:

I love everything about. Just wish I could email the client from their comments they've given when they reply from their survey

Vendor Response

Hi Dawn, thank you so much for your review! We will certainly take a look at making that change for you as it completely makes sense! We appreciate your business!

Replied July 2017

Bridget R.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Every service based business needs this!

Tracking quality of service, employee moral, reports for seeing where the company stands in regard to quality, employee accountability, recruiting new clients from the client submitted reviews puahed to website. The list goes on!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, tracking, reports. There isnt much to not like!

Cons:

There are a few things like bulk resend text surveys that aren't available right now. However the developers ask the end users what they would like to see and make it happen.

Vendor Response

Thank you, Bridget! We will be adding the ability to switch from one type of survey to another one really soon.

Replied September 2018

TJ F.

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2017

Outstanding software and service, highly recommended to anyone wanting to track quality.

I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough!

Cons:

The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :)

Vendor Response

Thank you TJ! We appreciate your encouraging words and will keep working hard to make the software help your business be a huge success and rise above your competition!

Replied July 2017

Joanna P.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed January 2018

Great software for keeping track of customer satisfaction!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use and for the customers to respond. It also integrates with my scheduling software. I can see reports on response rate and individual scores for each employee and the company as a whole.

Cons:

I would love a text messaging survey option. Not all customers use email enough. Text messaging would be easier and they could just respond back with a score.

Kris K.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2017

I LOVE Quality Driven. It's so easy to use and meets all of our needs.

We can keep clients who might not be fully satisfied and we can reward employees and identify where additional training needs to happen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Inexpensive. The customer service is excellent and respond to our needs. We can track quality by employee and overall. All of the reports are there and easy to use. You don't have to do anything to create your own reports. We can quickly tell if a client is happy or if we need to reach out right away.

Cons:

I can't think of any negatives. It solved the problems we had with another program that was more expensive and very difficult and couldn't pull the reports we needed.

Vendor Response

Thank you for your great review Kris! Martha and I will continue what we're doing to make the software great, while also adding improvements, such as SMS. Thank you for taking the time to write this review!

Replied July 2017

Joanna P.

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2017

QDS has been a game changer for us! Makes it so easy to track and manage quality and performance!

Saved money! Makes it easy to manage performance and quality. Helps us manage our teams, set goals, and have minimum standards of service. Helps us act quickly and respond to customer concerns with impressive speed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the instant reports makes it possible to see and act on problems. The employee login allows employees to check their own scores on their devices allowing full transparency on customer feedback. We used to spend hours calculating quality scores from surveys using bulky software. QDS pays for itself. This product is a DREAM. If you are in a service industry you cannot afford to NOT use this.

Cons:

There's nothing not to like. The developers are so open to feedback that if you have a great idea on how to make it better, and it makes sense, you'll see it soon on the new release.

Vendor Response

Thank you Joanna! We appreciate you and will keep working hard to continually earn your 5 star review.

Replied July 2017

Theresa P.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed July 2017

They help me to keep the pulse of my companies service in check

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, love getting instant feedback. Allows my customers the freedom to answer on their time

Cons:

Wish I could see a 30 day profile without having to specially customize it each time. Other than that nothing

Vendor Response

Thank you Theresa! I will look into what we can do to add a 30 day profile.

Replied July 2017

Sherry W.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2017

Worth building your business around!

Our ability to greatly increase our online reviews, and set up employee incentives based on performance. It's a great communication tool for our clients. Also, our staff love tracking their results, and seeing clients past feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily allows me to track clients feedback, and staff performance. Allows me to set up employee bonuses based on performance. Greatly increases my reviews on social media (using the provided landing page)

Cons:

The thought of my competition having it as well. Wish I could keep it to myself. It's my secret weapon.

Vendor Response

"The thought of my competition having it as well. Wish I could keep it to myself. It's my secret weapon." Love this, Sherry! Thanks so much..

Replied July 2017

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