Upzelo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Upzelo

5.0

(4)

Pricing

Starting at $149.00 per month

About Upzelo

Upzelo's loyalty and rewards schemes are designed to elevate your business's expansion. Turn every transaction into a festivity with a custom-made program that can be quickly established and activated in moments, all without any requirement for programming knowledge! If guidance is needed, our dedicated support and migration teams are on hand to assist you through each phase.

This is the sole loyalty application you'll require. Through points schemes, VIP statuses, and referral rewards, it cultivates trust and compensates your customers for their active participation.

Upzelo Screenshots

Upzelo Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Pro

$149.00

usage based, per month

Plan includes:

All Loyalty and Reward Features
All Referral Features
Unlimited Wallet Passes
Unlimited Push Notifications
24/7 Premium Support
Onboarding help

Custom

$572.47

usage based, per month

Plan includes:

All Features
Custom Migration Assistance
Dedicated Account Manager
Extended Customisation
Slack Channel
Enhanced Brand Theming
API Access

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Upzelo Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Upzelo
Access Controls/Permissions
Account Alerts
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Contact Management
Content Management
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
Gift Card Management
Health Score
Knowledge Base Management
Live Chat
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multi-Currency
NPS of Customers
Performance Metrics
Point of Sale (POS)
Promotions Management
QR Codes
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Renewal Management
Reporting & Statistics
Revenue Management
Rewards Management
Sentiment Analysis
Social Promotion
Surveys & Feedback
Tagging
Task Management
Third-Party Integrations
Transaction History
Visual Analytics
Win/Loss Analysis
Workflow Management

Upzelo Integrations

Intercom

Slack

HubSpot CRM

Shopify

WooCommerce

Zapier

See all 12 integrations

Upzelo User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.8

Functionality

4.8

Have you used Upzelo and would like to share your experience with others?

Edward F.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Excellent loyalty, referral, and membership management platform

We implement referral programs through Upzelo, motivating candidates to recommend qualified professionals. In return, we offer valuable rewards for successful referrals, including bonuses, training discounts, and exclusive access to networking events.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Despite being designed for e-commerce, Upzelo offers us the flexibility to implement referral and loyalty programs for candidates and clients, as well as memberships for talent communities, which are crucial elements for our business strategy.

Cons:

I do not detect any difficulties or objections that need to be mentioned about this tool.

Matt T.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

A must if you care about customer churn and retention

So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.

Cons:

The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.

Milagros M.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Reviewed July 2023

I recommend Upzelo for your Cancel Flow

We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Upzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great.

Cons:

At first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard.

Verified

Reviewer

Internet

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed February 2022

Great Interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.

Cons:

Some of our retention flows can be a little more complex, which required a little extra work to get right.

Reasons for choosing Upzelo

We considered writing our own retention flow, but with the simplicity of Upzelo, it was an easy decision. We will probably integrate Upzelo for our own customers to use alongside our subscription management services.

Showing 1 - 4 of 4 Reviews