Collections MAX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Collections MAX

4.0

(4)

Pricing

Starting at $179.95 one time

About Collections MAX

Collections MAX is a Windows-based debt collection that allows collection agencies to thrive with minimal cost.
It has a payment portal that enables debtors to pay online as well as integrated electronic payment processing from Decca Payments.
The payment runner software can auto-process bulk post-dated credit cards automatically.

Collections MAX Screenshots

Collections MAX Pricing and Plans

Starting price: $179.95 one time

Free Trial

Free Version

Basic

$179.95

per user, one time

No plan information available

Collections MAX Features

Popular features found in Debt Collection
Automated Notices
Client Management
Compliance Management
Contact Management
Credit Reporting
Electronic Payments
In-House Collections
Multiple User Accounts
Real-Time Reporting
Transaction Management
Workflow Management
More features of Collections MAX
Alerts/Notifications
Callback Scheduling
Collection Agencies
Credit Card Processing
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Multiple Payment Options
Partial Payments
Payment Collection
Payment Plans
Real-Time Updates
Reminders
Search/Filter
Self Service Portal
Third-Party Integrations

Collections MAX Integrations

authorize.net

NMI Payments

Collections MAX User Reviews

Overall Rating

4.0

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

Have you used Collections MAX and would like to share your experience with others?

Lee P.

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Best Decision I've ever made!

I've worked for several agencies as both a collector and manager for years and I don't think many collection agency owners know just how important it is to have your collectors feel comfortable and confident on a live call. It really does make a world of difference. The Collection MAX software can be tought in a matter of 2 days, allowing us much more time to train new collectors to become successful collectors and successful collectors into even more successful collectors. Our profits are increased astronomically and our turnover rate has decreased drastically. If you find your company is spending more time on software training than it is on collections training then do yourself a favor and switch to Collect MAX, it's a no-brainer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use and more importantly it's easy to teach, which is ideal considering anyone who runs a collection ageny knows the turnover rate can be high. We offer a 2 week training program to all new hires before we allow them to make calls. Prior to switching to Collections MAX the majority of those 2 weeks we're spent training our new hires to use the software, which left just enough time to cover the required FDCPA, FTC, and other state laws, and very little time to touch on collections techniques. Since switching to Collect MAX we are now able to spend more time training our new hires several collection techniques, role play, and making sure they're equipped, ready, and most importantly comfortable to get on the phone and be successful.

Cons:

I really have no complaints since switching to Collect MAX. Instead of a 24/7 Help line to call, you need to submit a ticket online. However, we've had no issues arise that's required any type of immediate assistance since switching to Collect MAX.

Drew F.

Verified reviewer

Environmental Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2022

Best CRM and Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service is very helpful and we have been using this system for many years now

Scott A.

Used unspecified for unspecified

Review source

Reviewed July 2014

Collections Max Software

I am familiar with the program so Collections max has to be one of the best. But Decca has poor customer support. No Live Reps and it takes forever for them to respond to an email. They just take your money and send you to someone else to take your money just so you can use the program. They are horrible and I recommend a web based program with live reps who not only put money into their programs but into their customer support as well.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Your review is not totally accurate. We provide FREE email support and most of our support tickets are answered within an hour. Since we don't charge a monthly support fee (like a web based product) we have consultants that provide one on one paid support services if you need it. This benefits our customers because they only pay for support services if they need it. Your support services payment is included in any web based SAS subscription plan that you pay each month unlike our one time license fee. So with an SAS web based program you are actually paying for the support with your monthly subscription regardless if you need it or not....unlike Collections MAX that doesn't charge any monthly fees.

Replied July 2014

Steve T.

Used unspecified for unspecified

Review source

Reviewed July 2014

Awesome Product