Rocket Collector 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Rocket Collector

4.6

(19)

Pricing

Starting at $300.00 per month

About Rocket Collector

Proven in Europe and Canada for over 30 years, Rocket Collector is now being introduced to the US, Caribbean, and South America. Full customization within the application speeds implementation and assures our clients optimized workflows, maximizing results. And our new Self-Service Portal meets your debtors where they live – on their mobile phones – so they can connect securely, privately, and on their time schedule. Our clients benefit from continued innovation and best-in-class functionality at a price that provides a fantastic Return on Investment. With the collections labor force being expensive and hard to hire/retain, our turnkey software automates actions to reduce required labor. Our software is designed by collectors, for collectors. Check us out and discover why our clients around the world partner with us for best results and how your organization can benefit as well.

Rocket Collector Screenshots

Rocket Collector Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Basic

$300.00

per user, per month

No plan information available

Rocket Collector Features

Popular features found in Debt Collection
Automated Notices
Client Management
Compliance Management
Contact Management
Credit Reporting
Electronic Payments
In-House Collections
Multiple User Accounts
Real-Time Reporting
Transaction Management
Workflow Management
More features of Rocket Collector
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Auto-Dialer
Automated Scheduling
Business Process Automation
Callback Scheduling
Collection Agencies
Commission Management
Credit Card Processing
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Historical Reporting
Invoice Management
Monitoring
Multi-Channel Communication
Multi-Currency
Partial Payments
Payment Collection
Payment Plans
Real-Time Updates
Reminders
Reporting & Statistics
Search/Filter
Self Service Portal
Template Management
Third-Party Integrations
User Management

Rocket Collector Integrations

Twilio

Sharetec

Rocket Collector User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.6

Teri M.

Verified reviewer

Banking

11-50 employees

Used daily for less than 12 months

Reviewed October 2022

Rocket Collector Review

It makes it easy for others to see what is going on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of seeing members that NEED to be worked TODAY. Makes it easy to prioritize work load.

Cons:

it is not live data, would be great for all tellers to see live notes. It would also be helpful to know if a payment was already made "today", since the information is a day behind.

Reasons for choosing Rocket Collector

ease of integration, cost, the use of the product for the results we were looking for.

Reasons for switching to Rocket Collector

They were going away to offering the software to credit unions to managing the portfolio themselves

Emma D.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Amazing software and customer service that is second to none

From the very beginning we were blown away by the level of Customer Service received and this has continued over the years. We still have the same contacts that we had at the start, and nothing is too much trouble. The staff are knowledgeable, patient, friendly, and very innovative in their approach to problem solving. They are a forward thinking company that welcome feedback good and bad. When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system. We now have a streamlined process and an amazing work flow tool that allows us to keep on top of our debt, and be confident that no debtors or shortfall payers are slipping through the net. Looking back now, I don't know how we coped without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is really user friendly and easy to navigate around. It totally revolutionised the way we work and has streamlined our Credit Control process making our workload much easier to manage. I love that I can see at a glance exactly how much work I have in each of the various stages of Credit Control. The set up was really simple mainly because our contacts at Rocket Collector are so knowledgeable and they liaised directly with the company who supply our Banking Platform, to get the interface in place and ensure that any issues were ironed out in the background, before we went live.

Cons:

The diary system is the only aspect that does not work how we would like it to. Rocket Collector welcome feedback and any opportunity to improve systems, so this has already been discussed at length and they are currently working on a way to improve this.

Reasons for choosing Rocket Collector

We discovered that the Progress Credit Control module was not fit for purpose and the information/reports were not reliable. We have also had numerous Customer Service (or lack thereof) issues with Progress over the years in relation to the banking platform, so we didn't feel confident that we could also trust them with the Credit Control process. The offering from Rocket Collector sounded far superior to anything that we had seen before . We were also impressed by their expertise in the area of Credit Control, and how easy they were to do business with.

Maria C.

Verified reviewer

Financial Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2021

Maria Costello for St. Jarlath's Credit Union

N/A

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All files are segregated in workflows. Can export reports to excel. Can see all information clearly under various tabs

Cons:

Integration was simple & easy to use It meets the requirements for what we needed The system designed meets our needs

Cindy D.

Verified reviewer

Banking

51-200 employees

Used daily for less than 12 months

Reviewed October 2022

Rocket Collector makes our lives easier!

Our collection efforts are vastly improved now that we are using Rocket Collector. Our team is able to stay on top of the collection cycle for every member and make regular contact through the schedule we created in RC. Our delinquency and charge off ratios are reduced and our efficiency is much improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love everything about this software. Rocket Collector automates the workflow of our Solutions team and allows them to stay on top of the collection cycle for each member, while providing personalized service to each member. The service from the RC staff is second to none. The instant an issue is identified, they get to work to find an immediate solution. I have never worked with a more responsive vendor than RC. I cannot rave about this aspect enough.

Cons:

I have yet to identify anything I don't like about this software, or anything I think could be improved.

Reasons for choosing Rocket Collector

RC had a relationship with our Core provider and worked well with our system.

Gordon R.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Rocket Collector- Delivering an Effective Arrears management system

The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The "Rocket Collector" (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.

Cons:

The software is only as good as the officers using it. If the Credit Control team do not buy into its capability its becomes a headache. The officers in LKCU immediately identified the system as a gateway to improving their overall performance.

Reasons for choosing Rocket Collector

The system was clearly designed to work in the Credit Control management space and the team did not promise anything that they could not deliver. Although we were not aware of any other Credit Union using the system at the time we were looking for a Credit Control solution, we have no doubts that we made the best choice.

Paul C.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Rocket Collector - DUBCO

We are very happy with the Rocket Collector system as it has enabled us to set up repayment arrangements as the member wants rather than how the contract was initially set up. We would recommend this product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software requires less manual intervention. You can let the system monitor your set up arrangements prompting you when action is needed.

Cons:

The software is one day behind our main supplier software. an upload is needed overnight to update the system rather than real time. This may be needed though. Non user staff cannot see the physical letters that have been sent to members via the Rocket Collector. There is only an indicator that one has been sent.

Reasons for switching to Rocket Collector

The Rocket Collector software was far more advanced than our main software package. There was more capabilities with the Rocket Collector software and less manual involvement needed.

Elizabeth M.

Verified reviewer

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

XRS (Rocket Collector) Excellent Soluntion

We would be lost without collector. It's almost been like having and extra pair of hands, because it's taken away a lot of the tedious admin work. Before collector we were constantly firefighting problems but now we have got to such a good place. It is a vital tool in the organisation to keep on top of debt arrears. I am confident that no other company or product could match what collector offers and can do for us at the moment in terms of our Credit Union. Collector is a very user friendly and easy to use. I would have no hesitation in recommending it to other Credit Unions/businesses for their Credit Control needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We would be lost without collector. This is a very user friendly product and easy to use. Collector has completely help us, and changed the way we tackle our day to day debt collection.

Cons:

There is nothing about collector I would say is a con.

Reasons for switching to Rocket Collector

We had previously tried to use the Credit Control module in our banking software. This did not work for us and we never had a true record of the debtors for the Credit Union.

Sandra S.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Review

Our previous system did not effectively deal with loans once they had progressed through the delinquency process or were charged off the live loan book. The ability to set up payment arrangements and assign groups of loans to different stages and categories ensures that all loans are reviewed correctly. It has had a positive impact on arrears and the team. It helps to motivate the team to complete their daily worklist.

Ratings Breakdown

Ease of use

Functionality

Pros:

A user friendly system that has improved the efficiency and effectiveness of our credit control department by ensuring that all accounts are reviewed. A number of tasks can be automated or communicated in bulk. The ability to accept live card payments and schedule recurring card payments has a positive impact on reducing arrears and maximizing collections.

Cons:

As we expand our product range, i.e. SME and Mortgage Lending, the development of a MARPS process within the system would enhance our early arrears collections on these accounts and ensure a better member/customer experience.

Aldo S.

Verified reviewer

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Great product - Highly recommended

See above ...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this products for > 6 years in several organizations. It was easy to integrate into our existing IT system. I use it daily to help with queue management (credit union sector). The software is extremely easy to use and was customized to our requirements. . We have a suite of workflow stages and letter templates which really speeds up working individual accounts. The ability to move accounts to different stages allows you to quickly see where each account is at in the collection process. The in built report features come in handy for management information reports. The customer service help desk agents are always quick to respond to queries and they are extremely friendly and knowledgeable.

Cons:

None that I can think of. It works perfect for our current business needs.

Miriam M.

Verified reviewer

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

XRS Review

I found the software and XRs team excellent to work with from we started using XRS system .Overall, I have found the system has eased my workload, improved overall efficiency and effectiveness of our credit control department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XRS system makes credit control streamlined for all accounts, it extremely easy to use and can be tailored to suit the flow of your business. It easy to delegate tasks , set up payment plans and provides goods reports on effectiveness. Since implementing expert revenue systems, I have found it gives me peace of mind that all accounts in arrears are being reviewed and allows me to monitor all accounts from 1 weeks in arrears to written off accounts on a weekly basis, which before was not possible.

Cons:

Would like be able to streamline email with outlook , so don't have copy and paste .

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