Visual Queue Network (VQN) 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Visual Queue Network (VQN)

4.3

(23)

Pricing

Starting at $10,000.00 one time

About Visual Queue Network (VQN)

Visual Queue Network (VQN) is a web-based debt collection software designed to help financial institutions and hospitals or physician billing institutions streamline the collection of overdraft checking, loans and credit cards. Key features include agency management, financial analysis, historical reporting, in-house collections, risk assessment and workflow management.

Teams using Visual Queue Network can create collector queues in a real-time mode through drill-downs, ensuring storing of specific account details in the queue. The Behavioral Modeling Risk Scoring Routine feature enables managers to identify and segment at-risk accounts and keep habitual late payers out of the queue. This allows collectors to eliminate calls to customers who usually or always pay during the grace period or slightly thereafter.

Visual Queue Network also acts as a contact management solution, which helps loan officers, collectors, or branch personnel gain access to information related to every customer to streamline client interaction. The platform offers a variety of reports, which allow institutions to measure the financial health and collector productivity.

VQN Default Management Recovery pr...

Visual Queue Network (VQN) Screenshots

Visual Queue Network (VQN) Pricing and Plans

Starting price: $10,000.00 one time

Free Trial

Free Version

Basic

$10,000.00

one time

No plan information available

Visual Queue Network (VQN) Features

Popular features found in Debt Collection
Automated Notices
Client Management
Compliance Management
Contact Management
Credit Reporting
Electronic Payments
In-House Collections
Multiple User Accounts
Real-Time Reporting
Transaction Management
Workflow Management
More features of Visual Queue Network (VQN)
Alerts/Notifications
Auto-Dialer
Callback Scheduling
Collection Agencies
Commission Management
Data Import/Export
Email Templates
Historical Reporting
Payment Collection
Payment Plans
Reporting & Statistics
Risk Assessment
Search/Filter
Third-Party Integrations
User Management

Visual Queue Network (VQN) Integrations

Fiserv

Visual Queue Network (VQN) User Reviews

Overall Rating

4.3

Ratings Breakdown

39%

48%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.7

Functionality

4.0

Jason T.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

VQN

I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated.

Cons:

currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options

Benson G.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Visual Queue for Suitable Commission and Debt Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Visual Queue is proactive in allowing all the debts and commissions manageable.

Cons:

Visual Queue increases the credibility of every costs and debts swiftly.

Cindy P.

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

VQ Review

Basically it has been a good product. I look forward to the upgrades

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the widget. It is so extremely handy!!

Cons:

The dialer doesn't report same day in VQ

Vendor Response

Thank You for your review. When integrating with a Predictive Dialer, it is considered a "best practice" to take an end of day file, with non-attended results, which is to say, you never got a "Hello". The reason for this is that in many cases the dialer will be configured to make repeated calls to the customer based on call results. If you would like, this could be adjusted to your business requirements.

Replied May 2019

Damion R.

Verified reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Review from an NHT User

The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software.

Cons:

Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system.

Reasons for choosing Visual Queue Network (VQN)

VQN was chosen because of the promised ability to assign the portfolio in an automated way, the ability to facilitate risk-based servicing, the promised ability to track user performance, to track collections by users and the promised variety of reporting capabilities, system analysis, and charting capabilities

Steve H.

Used daily for more than 2 years

Review source

Reviewed September 2017

Our organizations experience with this product has been nothing but positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources.

Cons:

There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required.

Pam D.

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

My Personal View

Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away.

Cons:

Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one.

Vendor Response

Pam, thank you for the review! In the 05.18 release we changed the way the Search works so that it will address your concern! It is my understanding that we just received word you are upgrading to the current release so no more repetition!

Replied May 2019

Kevin B.

Used daily for more than 2 years

Review source

Reviewed October 2017

VQN is a smaller company that has always provided support as needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently.

Cons:

Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc.

Vendor Response

First I want to thank you Kevin for your review. In the most current release we do have a lot of the reporting that you refer to. The roll report is available, the broken promises report and the time spent on the talk off between the collector and customer. I am sure there are opportunities for more complete reporting. Thanks again for your time!

Replied October 2017

Karin I.

Management Consulting

Used daily for more than 2 years

Review source

Reviewed September 2017

VQN is a tool that covers all the needs to maintain a sound collection management.

Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking history on how the accounts has been worked is easy Tracking the volume of worked accounts to coach collectors Highlights accounts which are up to date as soon as arrear cleared is handy Preview of total accounts in queues Use of result notes very practical Errors on loan accounts are immediately reported

Cons:

There is no possibility to change an incorrect information. Printing certain reports is possible but not that easy

Vendor Response

Karin. Thank you for your review. When you mention not being able to change incorrect information, I believe you are referring to collector comments. We have been instructed for many years, and by multiple sources, that allowing this type of change would be problematic if these notes are ever required in a legal capacity. You can change/erase "Alert Notes" in the system.

Replied May 2019

Debbie P.

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Service is the Key

My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied.

Cons:

Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation.

Vendor Response

The con mentioned in this review has been addressed in the current release. In the current release past due and accounts not past due will be on the system with the demographics being refreshed/updated each day. Thank you Debbie for your patronage and kind words.

Replied December 2018

Verified

Reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

VQN Review