New Relic 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

New Relic

4.5

(195)

Pricing

Pricing available upon request

About New Relic

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map.

The solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly.

New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.

New Relic Screenshots

New Relic Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

100 GB data ingest
Automatic logs obfuscation
Unlimited basic and core users
One free full platform user
Access to 30+ capabilities
Data retention

Standard

Pricing available upon request

Plan includes:

Limited to 5 Full Platform Users
Ticketed Support Availability
2 Business Days Support Response SLA
SAML Single-Sign-On
$10/first user, $99/additional user (max of 5)

Pro

Pricing available upon request

Plan includes:

Unlimited full platform users
Commitment Options
2 Hour Critical Initial Support Response SLA
Data Plus Eligibility
$349/user (for annual commitments)
$418/user (for monthly pay as you go)

Enterprise

Pricing available upon request

Plan includes:

FedRAMP Moderate and HIPAA Eligibility with Data Plus
Priority Ticket Routing
1 Hour Critical Initial Support Response SLA
Optional: Full consumption pricing with no user licenses

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New Relic Features

Popular features found in Web Analytics
Campaign Management
Goal Setting/Tracking
Heatmaps
Keyword Tracking
Pageview Tracking
Referral Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Web Traffic Reporting
More features of New Relic
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Application Management
Application Security
Audit Management
Audit Trail
Automated Testing
Availability Testing
Backlog Management
Bandwidth Monitoring
Baseline Manager
Collaboration Tools
Compliance Management
Configurable Workflow
Continuous Deployment
Continuous Integration
Cost Management
Credential Management
Custom Development
Dashboard
Database Support
Data Modeling
Data Security
Data Visualization
Debugging
Deployment Management
Diagnostic Tools
Drag & Drop
Event Logs
For Websites
Graphical User Interface
Incident Reporting
Integrated Development Environment
IP Address Monitoring
IT Incident Management
Lifecycle Management
Log Collection
Machine Learning
@mentions
Mobile Development
Monitoring
Multi-Cloud Management
Multi-Language
Natural Language Processing
Network Analysis
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Predictive Analytics
Process/Workflow Automation
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Resource Management
Root Cause Analysis
Search/Filter
Simple Network Management Protocol (SNMP)
Software Development
Source Control
Task Management
Third-Party Integrations
Threshold Alerts
Transaction Monitoring
Uptime Reporting
User Management
Web App Development
Workflow Management

New Relic Integrations

Jira

Pivotal Tracker

AlertOps

ManageEngine AlarmsOne

Amazon API Gateway

Amazon CloudFront

See all 102 integrations

New Relic User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

31%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.2

Functionality

4.5

Ash B.

Verified reviewer

Broadcast Media

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Does a very comprehensive job of monitoring.

Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very comprehensive with many options and senarios available for monitoring performance and speed.

Cons:

Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application.

Reasons for choosing New Relic

More options and a more comprehensive solution.

Satish M.

Verified reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

New Relic like a pro

Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring.

Cons:

New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents.

Reasons for choosing New Relic

Its simplicity and processing speeds and it is availability is near about 98 percent

Verified

Reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Profile your app in production

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance.

Cons:

Too pricey for small teams and startups.

Mark C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Great tool for quickly monitoring performance across your infrastructure

Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information.

Cons:

We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

New Relic can do anything but is hard to get going with

I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products.

Cons:

I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly.

Reasons for switching to New Relic

I was told to switch by management, they must have gotten a better deal.

Ruchika P.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Reviewed July 2025

New Relic Review - Experience from Morningstar

Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers.

Cons:

The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load.

rahul m.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2025

NewRelic - observability of the future

easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool

Cons:

Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations.

Verified

Reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Using New Relic to Manage Errors and Monitor Saturation Reports

I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app. Spotting early signs of outages or issues will always be a company goal. You can also build multiple cards where you can write queries depending on the user data you need. This helps identify bugs and the users they impact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

New Relic has been very helpful in tracking saturation reports as well as errors. It helps us build a proactive approach and prevent anything from completely breaking, which would greatly affect user experience.

Cons:

The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays. We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2025

Server monitoring made easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use.

Cons:

The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying.

Clara T.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Tracking performance app for billing system.

It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.

Cons:

There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting.

Showing 1 - 10 of 195 Reviews

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