New Relic 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

New Relic

4.5

(195)

Pricing

Pricing available upon request

About New Relic

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map.

The solution enables enterprise engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly.

New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.

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New Relic User Interface

New Relic Pros and Cons

We analyzed 195 verified reviews for New Relic to find out what actual users really think.

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Comprehensive Monitoring Capabilities

With New Relic, users can monitor their entire tech stack, from backend servers to frontend apps, in real time. The platform provides customizable dashboards, proactive alerts, and centralized tools for tracking performance, availability, and anomalies, making it easier to maintain system health and reliability.

New Relic Pricing and Plans

Starting price: $10.00

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

100 GB data ingest
Automatic logs obfuscation
Unlimited basic and core users
One free full platform user
Access to 30+ capabilities
Data retention

Standard

$10.00

Plan includes:

Limited to 5 Full Platform Users
Ticketed Support Availability
2 Business Days Support Response SLA
SAML Single-Sign-On
$10/first user, $99/additional user (max of 5)
Data ingest - $0.35/GB beyond free 100 GB limit
Data Plus data ingest - $0.55/GB beyond free 100 GB

Pro

$49.00

Plan includes:

Unlimited full platform users
Commitment Options
2 Hour Critical Initial Support Response SLA
Data Plus Eligibility
$349/user (for annual commitments)
$418/user (for monthly pay as you go)
Data Plus data ingest - $0.55/GB beyond free 100 GB limit
Data ingest - $0.35/GB beyond free 100 GB limit

Enterprise

Pricing available upon request

Plan includes:

FedRAMP Moderate and HIPAA Eligibility with Data Plus
Priority Ticket Routing
1 Hour Critical Initial Support Response SLA
Optional: Full consumption pricing with no user licenses

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New Relic Features

Popular features found in Web Analytics
Campaign Management
Goal Setting/Tracking
Heatmaps
Keyword Tracking
Pageview Tracking
Referral Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Web Traffic Reporting
More features of New Relic
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Analytics
Anomaly Detection
API
Application Management
Application Security
Audit Management
Audit Trail
Automated Testing
Availability Testing
Backlog Management
Bandwidth Monitoring
Baseline Manager
Bug Tracking
Collaboration Tools
Compliance Management
Configurable Workflow
Continuous Deployment
Continuous Integration
Cost Management
Credential Management
Custom Development
Customizable Dashboard
Dashboard
Database Monitoring
Database Support
Data Modeling
Data Security
Data Visualization
Debugging
Deployment Management
Diagnostic Tools
Drag & Drop
Event Logs
For Websites
Graphical User Interface
Incident Management
Incident Reporting
Integrated Development Environment
IP Address Monitoring
IT Incident Management
IT Monitoring
Lifecycle Management
Log Analysis
Log Collection
Log Management
Machine Learning
@mentions
Mobile App
Mobile Development
Monitoring
Multi-Cloud Management
Multi-Language
Natural Language Processing
Network Analysis
Network Monitoring
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Predictive Analytics
Process/Workflow Automation
Query Analysis
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Resource Management
Root Cause Analysis
Search/Filter
Simple Network Management Protocol (SNMP)
Software Development
Source Control
Task Management
Third-Party Integrations
Threshold Alerts
Transaction Monitoring
Troubleshooting
Uptime Reporting
User Management
Visualization
Vulnerability Management
Web App Development
Workflow Management

New Relic Integrations

Jira

Pivotal Tracker

AlertOps

ManageEngine AlarmsOne

Amazon API Gateway

Amazon CloudFront

See all 102 integrations

New Relic User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

31%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.2

Functionality

4.5

Arjun K.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Seamless APM Setup and Heroku Integration

I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

Cons:

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

Reasons for choosing New Relic

New Relic won me over with its flexibility and simplicity, especially for a startup like mine. With a straightforward one-line Node install, I was up and running, monitoring my application's performance without breaking a sweat. It provided the right balance of power and ease of use, making it a perfect fit for my startup's needs.

Verified

Reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Good Tooling

Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications

Cons:

- Pricing and user Licence model, every year it's changing his pricing model and usage model - Frontend Monitoring

Reasons for switching to New Relic

we needed a more observablity tool then only with jmeter and Nimsoft

Verified

Reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Profile your app in production

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Pros:

NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance.

Cons:

Too pricey for small teams and startups.

Daniel H.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

A Great Observability platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices.

Cons:

Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself.

Reasons for choosing New Relic

Other companies we work with also use New Relic and we found the customer service to be very helpful

Leon S.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Great tool for tracking the performance and health of our platform

I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Reasons for choosing New Relic

New relic was cheaper and easier to implement.

Jonathan S.

Verified reviewer

Design

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2019

New Relic Offers Simple-to-Set-Up Server Monitoring

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons:

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Reasons for choosing New Relic

New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with.

Clara T.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Tracking performance app for billing system.

It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.

Cons:

There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting.

Khaled G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Providing advance tracking facilities for an application.

I would suggest that they begin with the basics and, from there, learn its advanced features. The documentation is great, and so is the community support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics.

Cons:

New Relic has greatly optimized my workflow in that it proactively finds and resolves performance bottlenecks, freeing me to actually focus on the development and innovation of applications.

Rodrigo T.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2024

New Relic and Cybersecurity: A Powerful Combination

New Relic has been invaluable in bolstering our company's security posture. From early anomaly detection and threat identification to vulnerability management, it has enabled our security team to implement more effective preventive measures.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

New Relic, a cloud-based observability platform providing a comprehensive view of application performance, has expanded its reach to become a strategic ally in cybersecurity. By combining performance monitoring with security analytics capabilities, New Relic empowers security teams to detect threats more quickly and effectively, reducing incident response times.

Cons:

I cannot find any negative aspects to point out.