Solutionreach 2026: Benefits, Features & Pricing

The time they save me allows me to focus my attention to more pressing matters-I don't have to do phone call reminders for appointments, and no more recall! They do it all! They also keep tabs on reviews for me! Heaven forbid we get a less than stellar review, and I am notified immediately, so this can be rectified-if possible immediately.

Support is hit or miss some years. Overall I've had a good experience and would recommend them.

It was very good but the price was a little high

We used Solutionreach for several years before switching to a company that we felt was a better fit for our office. Solutionreach is a good product, but I believe there is room for improvement in several areas.

Fine at first. But then calls started coming to add on some features. Which I decided to do. My Rep called constantly trying to get me to sign up. Once I did and tried to get a hold of the rep for some questions he would not answer or return a single call. His name is [sensitive content hidden]. I have not heard back from him at all. Not one returned call. Then decided to call costumer service only to find out the the feature that he tried so hard to sell to me, which i signed up for,is not compatible with Dentrix (Insurance verification) unless I go in and edit every patient in the solution reach platform ( no one has time for this). I am very disappointed in this rep and in the solution reach system as I had made adjustment to my staff to have solution reach take over this function. I now have no one verifying insurance due to solution reaches lack of compatibility with Dentrix . [sensitive content hidden] was truly just interested in a sale.

Was fine until the current [sensitive content hidden] took over. Then Support was outsourced and horrible. Then features stopped working and were never fixed. Then they tripled my fee in less then a year breaking their originally promises. then when I tried to leave they brought out the fine print, but if I stayed they refused to fix the myriad of problems so they released me. Then they backbilled me because their server kept sending out automated messages. I was with them for over 5 years and they had no loyalty and no honor when it came to keeping their word. I would avoid this contract oriented sales company at all cost. There are less expensive, more honorable companies out there.

Customer service is terrible. If you have problems don’t expect a quick resolution. My team has had several issues and were unable to resolve them. I called and had a similar experience. I spoke with what I thought was an upper level manager to help us. Unfortunately, [sensitive content hidden] multiple times promised to help us and get back to us same day and he failed to do so.

Because we cannot distinguish between different appointment types in our SR template, we frequently have patients self-scheduling in time slots that don't work, which requires reaching out to the patient. This prevents the fully independent scheduling process some patients prefer.