FirstResponse911 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

FirstResponse911

4.9

(17)

Pricing

Starting at $5,495.00 per year

About FirstResponse911

FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses.

FirstResponse911 continuously …

Monitors the 9-1-1 call center CAD
Provides CAD-to-CAD transfers of call information to the correct partner agency(s)
Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses
Provides acknowledgements that data was received by partner agency(s)

FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s).

FirstResponse911 Screenshots

FirstResponse911 Pricing and Plans

Starting price: $5,495.00 per year

Free Trial

Free Version

PSAP CAD Adapter

$5,495.00

per year

No plan information available

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FirstResponse911 Features

Popular features found in EMS
Emergency Dispatch
For First Responders
Patient Records Management
Scheduling
More features of FirstResponse911
API
Dispatch Monitoring

FirstResponse911 User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.9

Functionality

4.6

Have you used FirstResponse911 and would like to share your experience with others?

Don M.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed April 2025

Sanford Ambulance

Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! [sensitive content hidden] and all the tech team should be commended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory.

Cons:

Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error.

Kim A.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed April 2025

FirstResponse911

We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives.

Cons:

The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something.

Vendor Response

Thank you, Kim! We truly appreciate your business. When FR911 Admin was released as a web page, daily incident reports are now available 4 hours after the incident has been closed.

Replied April 2025

Vicki A.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Reviewed July 2022

Review

Customer Service is great and proactive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Visible Display and receiving end acknowlegement

Cons:

Does not have 2-way access.

Reasons for choosing FirstResponse911

The EMS Agency chose the software

Vendor Response

Thank you for your review.

Replied July 2022

Karen M.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Data flow between agencies CAD's

Great. Working with [sensitive content hidden] has been a pleasure, and our IT work with their IT happens without skipping a beat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing.

Cons:

Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster.

Gloria S.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 12 months

Reviewed April 2025

FirstResponse 911 Works!

It fulfills its promises with precision and excellence, leaving no room for disappointment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is fast and performs as expected. I do like the ability to adjust alert tones.

Cons:

It truly lives up to its promises, providing exactly what it guarantees without any surprises.

Vendor Response

Thank you, Gloria! We truly appreciate your business.

Replied April 2025

Jennifer B.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

FirstResponse911 improves efficiency by leaps and bounds

We've had great success with this product and often encourage other agencies to get on board so that we can further benefit from communicating with a broader group.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We have been using FR911 in our center for a few years and were amazed by how it so positively impacted our workflow. We're a relatively small Emergency Communications Center for how large our call volume and population is, and when we find a product that helps us to exchange information more efficiently with other agencies, we definitely take an interest. We love that the chat feature allows us to remain on a 9-1-1 call with a caller having an emergency without having to put them on hold to relay information to another agency, such as how to get to a complicated address or that the situation has become dangerous.

Cons:

Prior to the last upgrade there was an issue with the chat window falling behind our other software and along with some other feedback, that issue was resolved by creating a user setting as well as a few other optional settings. The technicians in charge of working with us as customers did an excellent job in tailoring to product to fit our needs.

Reasons for choosing FirstResponse911

Prior to the latest big upgrade we were using the product mostly for the chat function. It has worked so well for us that there hasn't been a reason to shop for anything else, in my opinion.

Vendor Response

Thanks, Jennifer! We are glad that we were able to address your concerns.

Replied December 2019

Justin P.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

FirstResponse911

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FirstResponse911 has streamlined the emergency call taking process for us. We have cut back tremendously on the number of phone calls we have to answer, improved call entry and response time, and also cut back on the errors that occur when taking an emergency call verbally. We are also able to quickly message the PSAPs that also use this software rather than calling them for any questions we have regarding a call. I recommend this software to every 911 director that we transport with. I can't overstate how FirstResponse911 has improved our efficiency, reduced our errors, and improved our overall response times leading to better patient care.

Cons:

FirstResponse911 does have a small learning curve when you first start utilizing the software. At no fault of their own, implementation can also be difficult. The software has to be individualized to every center's personal CAD system, which will have some bugs or issues early on. However, their customer support team is always available and willing to assist when these issues arise.

Vendor Response

Justin - thank you for acknowledging our customer support team. They work extremely hard to deliver a great experience for our customers.

Replied March 2021

George O.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Straight forward and efficient tool

Excellent. FirstReponse911 greatly reduces the number of inbound phone call allowing our emergency dispatcher to operate more efficiently. The software also reduces the call intake time to seconds, instead of a minute over the phone. The ability to customize keywords alerts helps keep the commutations center aware of status changes or safety concerns. The FirstResponse911 team is very responsive and able to accommodate our configuration adjustments quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy to install and implement across a large communications center. It is also very easy to train and use on a daily basis.

Cons:

The tool accomplishes its purpose well, so we really don’t have any dislikes.

Reasons for choosing FirstResponse911

CAD-to-CAD solutions are expensive, complex and open additional security concerns around joining networks. FirstResponse911 simplifies the communication and security needs, eliminating CAD-to-CAD, and is able to exchange data without any direct connects between networks. DataTech911 solution is brilliantly simple to implement and use.

Vendor Response

Thank you, George! We are glad that FirstResponse911 has improved your call intake efficiency.

Replied December 2019

Vaughan N.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

FR911 Software

From the beginning DataTech911 was very good to work with and the installation/implementation group was very knowledgeable. The first version was a little cumbersome to install and maintain, however the current version is a lot easier install and maintain. Every time an issue arises Datatech911 is very quick to respond

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FR911 from Datatech911 is a very simple software to configure and install. Every time an update is release the instructions are easy to follow and very thorough. Customer support is very good and response times are excellent.

Cons:

I do not have any problems or dislikes about the current version of FR911.

Reasons for choosing FirstResponse911

FR911 was easier to customize and install.

Vendor Response

Thanks, Vaughan! We appreciate your business!

Replied November 2019

Doug W.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

PSAP communications

It is a good product and has great potential to connect all 911 center’s.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Like how easy it is to have rapid communication between us and other PSAPs and live view of hospital operations and that the hospitals can view what emergencies are coming to their location.

Cons:

I don’t like not be able to have access to the strip history without contacting FR911 to get it.

Vendor Response

Thanks for your review Doug! The next release of the FirstResponse911 AdminApp will provide access to individual Incident Audit reports.

Replied February 2021

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