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Freshservice vs PagerDuty: Which is best for you?
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Features
- It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
- I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default.
- I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night.
- It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy!
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Recommendations
