LiveAgent 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveAgent

4.7

(1748)

Pricing

Starting at $15.00 per month

About LiveAgent

LiveAgent is a cloud-based help Ddsk solution for eCommerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.

LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party solution businesses. It is a customizable solution that can scale as small organizations grow their customer base and online services. Additionally, the solution provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls or messages from other communication channels between the customer and support staff of the company.

LiveAgent is offered as both web-based (cloud) software and on-premises installations. Additionally, the cloud option is priced on a pay-per-user basis by a number of agents, and the on-premises options use the up-front pricing model, based solely on the number of agents.

LiveAgent Screenshots

LiveAgent Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Small

$15.00

per user, per month

Plan includes:

Advanced Reporting
API and Integrations
Customer Portal and Forum
Customer Service
Rules and Time Rules
Unlimited Email Addresses
Unlimited Ticket History
White Glove Setup

Medium

$29.00

per user, per month

Plan includes:

Audit Log
Chat Satisfaction Surveys
Feedback Management
Proactive Chat Invitations
Real Time Visitors Monitor
Social Networking
Time Tracking
Unlimited Chart Buttons

Large

$49.00

per user, per month

Plan includes:

All Started Services From Previous Packages Are Free in This Package
Call Center Support
Call Routing and Transfers
Hardware IP Phone
IVR
Unlimited Call Recordings
Video Call

Enterprise

$69.00

per user, per month

Plan includes:

All features from the Large plan
Dedicated key account manager
Priority support
Assisted Whatsapp integration
Custom billing setup
Scheduled release management
Service review call and reports
Up to 40 custom roles
Multileveled knowledge base
Assisted channels integration

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LiveAgent Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveAgent
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Analytics
API
Archiving & Retention
Assignment Management
Audit Trail
Automated Attendant
Automated Responses
Automated Routing
Automatic Call Distribution
Batch Communications
Blended Call Center
Callback Scheduling
Call Center Integration
Call Center Management
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Case Management
Catalog Management
Change Management
Chatbot
Client Management
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Content Management
Corrective and Preventive Actions (CAPA)
CRM
Customer Communication
Customer Complaint Tracking
Customer Database
Customer Data Management
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Social Profiles
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions/Forums
Document Storage
Drag & Drop
Email Alerts
Email Distribution
Email Management
Email Monitoring
Email Templates
Email Tracking
Employee Activity Monitoring
Engagement Tracking
Event Triggered Actions
Feedback Management
File Management
File Transfer
For Cloud Phone Systems
For iPad Devices
Forms Management
For Startups
Full Text Search
Gamification
Geotargeting
Help Desk Management
Inbound Call Center
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IVR
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Live Chat
Macros/Templated Responses
Manual Dialer
Messaging
Mobile App
Monitoring
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Multi-User Collaboration
Natural Language Processing
Negative Feedback Management
Offline Form
Onboarding
On-Demand Recording
One-to-One Messaging
Online Forums
Outbound Call Center
PBX
Performance Management
Performance Metrics
Personalization
Phone Key Input
Prioritization
Proactive Chat
Problem Management
Procurement Management
Progress Tracking
Quality Assurance
Quality Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reminders
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Retention Tracking
Role-Based Permissions
Routing
Rules-Based Workflow
Screen Sharing
Search
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Shared Inboxes
Single Sign On
Social Media Integration
Social Media Monitoring
Softphone
SSL Security
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Task Progress Tracking
Template Management
Templates
Text Editing
Text to Speech
Ticket Management
Two-Way Audio & Video
Unified Communications
Usage Tracking/Analytics
Video Chat
Video Conferencing
Video Support
Voice Customization
Voice Mail
VoIP Connection

LiveAgent Integrations

WordPress

Integration rated 5.0 from 11 reviews

Gmail

Integration rated 4.9 from 10 reviews

Slack

Integration rated 4.4 from 10 reviews

Shift4Shop

BigCommerce

ProjectManager

See all 105 integrations

LiveAgent User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.6

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Gets the job done!

Previously 5

Still only using the cheapest pricing plan since we are a smaller company. It doesn't offer everything needed but it gets the job done.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Functionality

Previously 5

Pros:

The price is very good compared to some other products out there like LiveAgent. Customer support is always fast and friendly.

Cons:

I'm not fond of the impersonal ways that it often replies to individuals. Some of the things take way long than they should to work as they should. They packages and things included are still not that great either. With AI being a huge thing it should be more accessible to all tiers.

Bryan C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed June 2025

Simple IS better.

Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket #9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields.

Cons:

When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history. i dont like it.

Reasons for choosing LiveAgent

SIMPLE, nice UI, ease of email setup. Basically how the product worked for our company and what we expected and didn't expect of integration. We still wanted control over our helpdesk, and if its via email we can still operate outside logging in.

Vendor Response

Hi Bryan, thank you very much for your positive review! As you pointed out, a solution that offers a wide range of useful features without unnecessary complexity is often all a business really needs — and we're proud to offer just that: a full-featured, yet simple and effective platform. We're happy that it has been working well for you! Thank you also for the suggestion for improvement, we appreciate your feedback. If you ever need help with anything, please feel free to contact our support team anytime! - All the best, the LiveAgent team

Replied July 2025

Verified

Reviewer

Biotechnology

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

A year with LiveAgent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity and the ability to filter and create personalized views. Quick access to the created views.

Cons:

Dashboard aren't that great and the fields seem to be a bit weak compared to other systems. Ability to have more information captured.

Reasons for switching to LiveAgent

LiveAgent is used by a Different Team and needed to switch

Aman V.

Verified reviewer

Consumer Goods

501-1000 employees

Used weekly for less than 12 months

Reviewed November 2025

My experience using Liveagent at Workplace

I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With liveagent we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business.

Cons:

There is nothing to be dislike about liveagent I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy.

Monica V.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Reviewed June 2025

Dependable, Smooth Interface, with Room to Refine

Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb.

Cons:

What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases.

Reasons for choosing LiveAgent

LiveAgent offers a clean, user-friendly, intuitive interface.

Vendor Response

Hi Monica, thank you very much for reviewing us and sharing your thoughts! We are glad that your experience with us is overwhelmingly positive and we're sorry for any smaller hiccups that you have experienced. You are more than welcome to contact our support team, available to you 24/7, and discuss with them the issue that you described in your review. I hope we'll be able to make your experience with us even smoother! :) - All the best, team LiveAgent

Replied July 2025

Sam B.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

A great solution, with a few quick win opportunities to be better!

Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before! With a few minor tweaks, this platform could easily outpace its competitors!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The single pane of glass approach to contact center management is great! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding!

Cons:

The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization.

Reasons for choosing LiveAgent

Better pricing, good features, aligned more with our needs as a growing business.

Reasons for switching to LiveAgent

Needed more features, and desire to combine email/phone/chat into one dashboard for our customer service team.

Vendor Response

Hello Sam, thank you so much for the words of appreciation, as well as for the very detailed feedback! Your comments are truly valuable to us, and you can rest assured that they have been dully noted. We're glad that you have been satisfied with us overall, and we're always here for you (24/7), in case you need help or want to share more feedback with us directly. Thanks once again for your support! - All the best from the LiveAgent team

Replied July 2025

Noemi D.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 12 months

Reviewed April 2025

Connecting Conversations: Making Relationships That Matter

LiveAgent has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would like to emphasize LiveAgent's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis.

Cons:

There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data.

Reasons for switching to LiveAgent

We moved from Zendesk as it ceased to meet the need for dedicated features. LiveAgent provides a better way to categorize tickets as well as better document management facilities to share documents, including reports, with security.

Vendor Response

Hi Noemi, thank you very much for your review! It's a pleasure to hear that LiveAgent meets most of your team's needs. We would be happy to help you make your experience with LiveAgent even smoother or to hear your feedback regarding the software's features in more detail. Our support team is here for you 24/7, so feel free to reach out! - The LiveAgent Team

Replied April 2025

Toke Leth S.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Reviewed June 2025

All what I need

Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need.

Cons:

Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover.

Reasons for choosing LiveAgent

Simpler to use and set up. It is a lot cheaper.

Vendor Response

Hi Toke Leth, thank you very much for your review, we appreciate the kind words! We are proud to say that LiveAgent supports 200+ integrations, so all the basics (and much more) should be covered already. But you are always more than welcome to contact us with a suggestion for more integrations, if there are ever any that you miss. We are happy that you are satisfied with LiveAgent overall and we hope that it will continue to serve you well for many more years to come! :) - All the best, the LiveAgent team

Replied July 2025

Nathan G.

Verified reviewer

Retail

2-10 employees

Used daily for free trial

Review source

Reviewed July 2025

Powerful support system, even better when integrated

So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations.

Cons:

The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job.

Reasons for switching to LiveAgent

eDesk was a lot more expensive and lacked the ability to integrate your own SIP voip system

Vendor Response

Hi Nathan, thank you for reviewing us – we're very happy that LiveAgent has met your business needs so well! Your feedback about the interface and the app is appreciated, and we're glad that despite some imperfections, it did not disappoint in terms of functionality. We are here for you 24/7, in case there is ever anything we can help with! - Best, team LiveAgent

Replied July 2025

Martin P.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Reviewed June 2025

Perfect product and support

We use the product for client support, about 100-150 emails per day. Including API connections and requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour.

Cons:

Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email.

Reasons for switching to LiveAgent

bad intergration IMAP in Freshdesk and lost tickets.

Vendor Response

Hi Martin, thanks so much for your review! It's great to hear you’ve been finding the customization and filtering features useful. We also really appreciate you pointing out the idea about bulk downloading attachments – it’s definitely a thoughtful suggestion. - Best, team LiveAgent

Replied July 2025

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