LiveChat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveChat

4.6

(1705)

Pricing

Starting at $24.00 per month

About LiveChat

LiveChat is an AI-first customer service platform designed to help businesses of all sizes connect with their customers in real-time. Serving over 37k+ companies across 150 countries, LiveChat provides a robust communication bridge that transforms website visits into meaningful conversations and measurable sales growth.

LiveChat provides excellent service, thanks to its integration of "AI Copilot" directly into the agent workflow. This suite of text intelligence tools empowers support teams to work faster and smarter. Agents now benefit from real-time reply suggestions, automated chat summarization, and sentiment analysis that helps identify frustrated customers before an issue escalates. By handling the "heavy lifting" of drafting and data entry, LiveChat allows agents to focus on providing a personalized, human touch.

Key features and capabilities:

Multichannel inbox: Centralize all your customer touchpoints. LiveChat consolidates messages from your website, mobile app, WhatsApp, Facebook Messenger, Meta Suite, and more into a single, unified dashboard. This ensures that your team can provide a consistent experience without needing to toggle between different applications.
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LiveChat Screenshots

LiveChat Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Starter

$24.00

per user, per month

Plan includes:

One Assistant
Website
Apps
Direct Chat Link
Facebook Messenger
up to 100 visitors
Multiple website support
Applications
Inactivity message
Customer details

Team

$49.00

per user, per month

Plan includes:

SMS
Canned responses
Private canned responses
Canned response suggestions
Custom customer segments
Chat tagging
File sharing
Routing rules based on URL
Automated tags
LiveChat Dashboard

Business

$69.00

per user, per month

Plan includes:

Tag suggestions
Text enhancement
Chat summary
Apple Messages for Business
Routing rules based on geolocation
Chat takeover
Work scheduler
Agent activity
Agent performance
Chat duration

Enterprise

Pricing available upon request

Plan includes:

Beta sentiment analysis
White label
Audit log
Security assistance
HIPAA Compliance
Single Sign-On (SSO) ready
Product training
Software engineer support
Legal assistance
Alternative payment terms

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LiveChat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveChat
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
AI Copilot
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Automated Routing
Call Center Management
Campaign Management
Chatbot
Churn Management
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Content Creation
Content Management
Conversation Intelligence
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Portal
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Deal Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
Generative AI
Geotargeting
Health Score
Inbox Management
Interaction Tracking
Internal Chat Integration
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile App
Monitoring
Multi-Channel Data Collection
Multi-Language
Multiple Data Sources
Negative Feedback Management
NPS Survey Structure
Offline Form
Onboarding
Opportunity Management
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Sales Reports
Sales Trend Analysis
Screen Sharing
Search/Filter
Secure Data Storage
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Territory Management
Text Analysis
Ticket Management
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Web-based Deployment
Widgets
Workflow Management

LiveChat Integrations

WordPress

Integration rated 4.6 from 11 reviews

Benchmark Email

Grasshopper

LeadSquared

Mixpanel

Omnistar Affiliate

See all 109 integrations

LiveChat User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

25%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Shaunak P.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2025

User engagement enhanced with Live chat

I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.

Cons:

No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier.

Reasons for switching to LiveChat

AI in LiveChat engages much more customers that others

Larry N.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

LiveChat: More than a valuable tool

I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone.

Cons:

Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use.

Reasons for choosing LiveChat

SSC was cost-prohibitive when comparing features. SSC was the LiveChat was an integrated product that had a more elegant and feature-rich interface. But we couldn't justify the cost of implementing it when compared with LiveChat.

Tami G.

Verified reviewer

Automotive

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

Easy solutions

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Cons:

Sometimes it takes a while to get a person to chat with

Joanne M.

Verified reviewer

Pharmaceuticals

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Try Live Chat!

Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat.

Cons:

Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great!

Charles L.

Verified reviewer

Machinery

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2025

Consider my Experience Before Trying LiveChat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues.

Cons:

The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged.

Reasons for switching to LiveChat

LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk.

Robert E.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Avoid This Company – Fraudulent Charges & Terrible Customer Service

I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Avoid This Company – Fraudulent Charges & Terrible Customer Service

Cons:

I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable

Reasons for switching to LiveChat

Soho Chatbot allows you to customize frequently. Ask questions. The chat bought then responds based on your customizations saves you time and money and allows you to focus on your company rather than answering the same questions over zoho chat bot is the best

Mike R.

Verified reviewer

Building Materials

501-1000 employees

Used daily for more than 2 years

Reviewed December 2024

Small Company, big service!

I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.

Cons:

Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent

Reasons for choosing LiveChat

We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!

Verified

Reviewer

Industrial Automation

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Review for LIvechat

I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally.

Cons:

Since I am using this tool regular during till days I haven't seen any issues in this tool.

Reasons for switching to LiveChat

Customer support not good also its pricing is high as compared to Live chat.

Priyanka S.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Effective and User-Friendly Support Tool

LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support.

Cons:

LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times.

Reasons for choosing LiveChat

we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools

Reasons for switching to LiveChat

We switched to live chat from tawk for its more robust features and better user experience

Antony L.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 6 months

Reviewed February 2025

Good chat focused app with lots of features