LiveChat 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

LiveChat

4.6

(1708)

Pricing

Starting at $25.00 per month

About LiveChat

LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.

The software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.

Analytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web bro...

LiveChat Screenshots

LiveChat Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Starter

$25.00

per user, per month

Plan includes:

One Assistant
Website
Apps
Direct Chat Link
Facebook Messenger
up to 100 visitors
Multiple website support
Applications
Inactivity message
Customer details

Team

$59.00

per user, per month

Plan includes:

SMS
Canned responses
Private canned responses
Canned response suggestions
Custom customer segments
Chat tagging
File sharing
Routing rules based on URL
Automated tags
LiveChat Dashboard

Business

$89.00

per user, per month

Plan includes:

Tag suggestions
Text enhancement
Chat summary
Apple Messages for Business
Routing rules based on geolocation
Chat takeover
Work scheduler
Agent activity
Agent performance
Chat duration

Enterprise

Pricing available upon request

Plan includes:

Beta sentiment analysis
White label
Audit log
Security assistance
HIPAA Compliance
Single Sign-On (SSO) ready
Product training
Software engineer support
Legal assistance
Alternative payment terms

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LiveChat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveChat
Access Controls/Permissions
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
AI Copilot
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Automated Routing
Call Center Management
Campaign Management
Chatbot
Churn Management
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Content Creation
Content Management
Conversation Intelligence
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Portal
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Deal Management
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
Generative AI
Geotargeting
Health Score
Inbox Management
Interaction Tracking
Internal Chat Integration
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile App
Monitoring
Multi-Channel Data Collection
Multi-Language
Multiple Data Sources
Negative Feedback Management
NPS Survey Structure
Offline Form
Onboarding
Opportunity Management
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Sales Reports
Sales Trend Analysis
Screen Sharing
Search/Filter
Secure Data Storage
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Territory Management
Text Analysis
Ticket Management
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Web-based Deployment
Widgets
Workflow Management

LiveChat Integrations

WordPress

Integration rated 4.6 from 11 reviews

Benchmark Email

Grasshopper

LeadSquared

Mixpanel

Omnistar Affiliate

See all 109 integrations

LiveChat User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

25%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Tami G.

Verified reviewer

Automotive

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

Easy solutions

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Cons:

Sometimes it takes a while to get a person to chat with

Mike R.

Verified reviewer

Building Materials

501-1000 employees

Used daily for more than 2 years

Reviewed December 2024

Small Company, big service!

I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.

Cons:

Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent

Reasons for choosing LiveChat

We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!

Lesily C.

Verified reviewer

Financial Services

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed October 2023

Easy to communicate with customer service

Flawless

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

Its fast, reliable and can save conversations for later reference

Cons:

I haven't seen any yet, but am sure there are quite a few

Joanne M.

Verified reviewer

Pharmaceuticals

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Try Live Chat!

Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat.

Cons:

Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great!

Antony L.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 6 months

Reviewed February 2025

Good chat focused app with lots of features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good support, easy to use and integrate, good customisation & loaded with features.

Cons:

There are some features which don't have an option to toggle off.

Reasons for choosing LiveChat

Lacking chat focused features and some core functionality we required such as automated internal email transcripts.

Reasons for switching to LiveChat

Zendesk offered poor widget customisation and the support was not very good.

Verified

Reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Good for customer service, could be more intuitive

Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.

Cons:

The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool

Paul B.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Use LiveChat, you can't go wrong!

More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed.

Cons:

I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️

Segun D.

Verified reviewer

Human Resources

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

What I Comprehend about LiveChat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video.

Cons:

Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency.

Rose O.

Verified reviewer

Management Consulting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

LiveChat in School

Real-time communication is one of the benefits that I gain with LiveChat. Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.

Cons:

LiveChat is the most robust customer support program for schools since it is easy to use unlike other alternatives.

Edgaras G.

Verified reviewer

Broadcast Media

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Enables the basics of customer management.

Theoretically, all problems that arises in sales and extend into upstream or downstream processes are solvable. Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A simple user interface with the ability to incorporate customizations. Shortcuts for filters, reminders and to-dos. The option to automatically hide information ensures confidentiality. It also offers specialized support, including a cloud based integration system for increased security in various areas.

Cons:

I'm a happy and confident customer working with LiveChat. The system might be a bit confusing at first glance and due to the large range of functions, it takes some time to get used to it.

Showing 1 - 10 of 1708 Reviews

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