Vivantio 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Vivantio is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vivantio

4.3

(178)

Pricing

Starting at $59.00 per month

About Vivantio

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.

Vivantio offers flexibility without sacrifice:

Future-proof your support teams with a solution that scales as you grow
Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
Centralize all your support teams – internal and external facing – in a single tool
Onboard in days -- not months -- with the help of a dedicated implementation manager
Connect with a real person on our in-house support team when you have a question
Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer

Key features include:

dashboards
-...

Vivantio Screenshots

Vivantio Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

The Vivantio Platform

$59.00

per user, per month

Plan includes:

Unlimited configurable ticket types
Client, asset & knowledge management
Per-customer SLAs
Custom, conditional forms & fields
Task management
Surveys
Unlimited branded customer portals
Ticket routing & escalation
Portal roles & permissions
Scheduled reports

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Vivantio Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Vivantio
Account Alerts
Active Directory Integration
Activity Tracking
AI/Machine Learning
Alerts/Notifications
Analytics
API
Application Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Autoresponders
Availability Management
Calendar Management
Call Center Management
Call Routing
Capacity Management
Catalog Management
CES Survey Structure
Change Management
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Management
Contract/License Management
Cost Tracking
CRM
CSAT Survey Structure
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Portal
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Management
Document Storage
Drag & Drop
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
Forecasting
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
IT Risk Management
Knowledge Base Management
Knowledge Management
Live Chat
Localization Automation
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Interface
Multi-Language
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Onboarding
Performance Metrics
Prioritization
Problem Management
Process/Workflow Automation
Procurement Management
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release Management
Reminders
Remote Access/Control
Renewal Management
Reporting & Statistics
Requisition Management
Resource Allocation & Planning
Rich Text Editor
Role-Based Permissions
Routing
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Segmentation
Sentiment Analysis
Service Catalog
Service History
Service Request Management
Single Sign On
SMS Messaging
Social Media Integration
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Analysis
Text Editing
Third-Party Integrations
Ticket Management
Trend Analysis
Usage Tracking/Analytics
User Management
Visual Analytics
Website Integration
Widgets
WYSIWYG Editor

Vivantio Integrations

Microsoft 365

Slack

Gmail

Jira

Microsoft Teams

Microsoft Entra ID

See all 17 integrations

Vivantio User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

38%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.4

Functionality

4.2

Ashley S.

Verified reviewer

E-Learning

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Vivantio

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customization options you have that other products don’t and won’t offer

Cons:

It takes a bit to get logged in and to navigate but not too many cons

Ben S.

Verified reviewer

E-Learning

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Simple and adaptive IT Service Management

I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of implementation and customisation.

Cons:

Reporting tool is fussy and the labels can be confusing.

Reasons for choosing Vivantio

Freshworks fresh desk & ManageEngine Servicedesk plus.

Reasons for switching to Vivantio

SupportBee was too simplistic and didn't provide suitable reporting features or categorisation.

Darren G.

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Excellent Product Support but lacking finer details

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Support, Workflow module

Cons:

GUI, speed of page loads, lack of updates to key functionality

Sam L.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Excellent product and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.

Cons:

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

Reasons for choosing Vivantio

Vivantio's customer service and demo support was top of the range. The product is great and the implementation team guide you through everything.

David C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

A solid incident management tool.

All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents.

Cons:

It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

INTUITIVE TICKET MANAGEMENT SYSTEM

Every Day use uses little machine resources so other applications can run at the same time. compatible with most commercial browsers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons:

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

The best solution for many management services

I consider it a more complete tool that I can definitely recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a software that serves to manage many services, in my case it facilitates the processes of attention to the user, with an excellent interface that facilitates its use, which makes it very safe and reliable. Improves and automates the process of incident management in the users of our services and IT support through support services for ticket activation, expansion and support routing.

Cons:

In general, the software is excellent, however, there are functions at the moment of managing the incidents that cause some errors but do not affect the functionality.

Victor Hugo P.

Verified reviewer

Outsourcing/ Offshoring

Used daily for more than 2 years

Review source

Reviewed May 2018

It is a good software to manage your work.

Is a good administration for work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software use "ITIL foundation", is easy use this software is based on tickets and provide status for any updates or resolution of your ticket.

Cons:

The reports is difficult and slowness for creating in general the all reports are very simple this is a good opportunity area

Verified

Reviewer

Information Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed April 2019

Vivantio

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have previously used Vivantio in a helpdesk environment. Vivantio allows you to log incidents and allocate them to certain members. Dashboard and reports are great to allow you to find trends.

Cons:

N/A

Verified

Reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Great Product