HEALTHCAREfirst software


HEALTHCAREfirst offers cloud-based agency management solutions designed specifically for home health and hospice care. They offer tools to manage all facets of a home health and hospice business such as scheduling, patient care, clinical documentation, billing, payroll and regulatory compliance including OASIS, Hospice Item Set and CAHPS.

The home health solution features CAREpliance™ technology, a clinical workflow that follows standard patient care processes, directing focus on patients and not documentation. Clinicians are equipped with evidence-based guidance at the point of care. When problems are identified in the assessment, the system suggests goals and interventions, allowing the clinician to customize the care plan and build a story for the patient.

Support includes assignment of a cross-functional success and support team, on-site training and ongoing support by email, online chat or telephone.

Supported Operating System(s):
Windows 7 , Windows Vista , Web browser (OS agnostic) , Windows 8

61 Reviews of HEALTHCAREfirst

Showing 1 - 20 of 61

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  • Lisa from Aquinas Home Health

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    September 2018

    Improvements Made?

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Although I currently to not use this electronic software program, I am hopeful that there have been improvements made.

    Cons

    Although there was alot of flexibility within the program, it was not as easy to run customized reports. Hoping that has improved with time and customer suggestions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Meghan, HEALTHCAREfirst

    September 2018

    Thank you for your review, Lisa. At HEALTHCAREfirst, we continuously strive to enhance and improve our software to meet the growing needs of our customers. We hope that you will take another look at all of the exciting new things happening with firstHOMECARE and firstHOSPICE!

  • Brad from Abbey Road Hospice

    Specialty: Hospice Care

    Number of employees: 2-10 employees

    June 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to learn and train employees

    Pros

    Ease of navigation and documentation flow
    Keeps pace with ongoing Medicare regulations
    Web based so updates are no problem and can be accessed any where unlike software based systems

    Cons

    Reports seem to require a lot of filtering to get basic information otherwise some reports will not report accurately on a basic level

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    June 2018

    Thank you for review! We are glad that you find our software easy to use and that it helps you ensure regulatory compliance.

  • helen from claiborne home health

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    June 2018

    Our agency has been with HCF for many, many, years, I even know some of the employees on a first-name basic, they have always been there when i needed help with any issue. We are very pleased with HCF.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall view of HCF is very positive, I would recommend it to anyone, you just have to choose what works for the individual agency.

    Pros

    HCF is always up to date with any new/upcoming matters from CMS, we especially like the different reports available in order for us to know the amount of monies expected on SOC Assessments.

    Cons

    Sometimes the nursing staff have problems with the sequence of diagnosis input, the system seems to be too slow for that.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    June 2018

    Thanks for your review! We are happy to have you have as a valued customer for so many years. We look forward to continuing to provide you with solutions to help you succeed in the future!

  • Patrick from Providence Home Health & Hospice

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    June 2018

    User Friendly Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, a great software compared to many other, Great for our team and what we do!!

    Pros

    Easy Navigation, Intake process is great, fewer clicks to submitting claims and Report are helpful. Business intelligence is an important tool that helps with QAPI, Billing reconciliations, CMS reports summarized, Scrubbing of the Oasis. Eligibility is an important aspect in the intaking process, HCF makes this easy as the user, we do not need to go to every software to check eligibility.

    Cons

    Scheduling is a bit tedious. Can not delete or change schedule easily as would like. Field staff have difficulties navigation through schedule.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    June 2018

    We are so happy to hear that our software provides you with the technology you need to run a successful agency. Thank you for being our customer!

  • Crystal from Community Hospice Care

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    June 2018

    Great software for front office and clinical staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been so pleased with the overall benefits of using this software. We have now been through both CMS and Joint Commission surveys and have done well with this software. We hope to continue the positive experience! Thank you : )

    Pros

    Ease of use, training time is minimal, and system forms can be customized to each provider's needs.

    Cons

    We were disappointed to learn that we had to choose certain features over others. For example, we had hoped to use the aide documentation feature and the care planning feature but learned that we would be unable to choose both. We are hoping that this will one day be an option. We also hope that the bereavement portion of the software will allow for more detailed care plans. I know that we have been asked to give more information to help with this process and we are grateful to assist in this process.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    June 2018

    Thank you for your review, Crystal. So happy to hear that our software has helped you through surveys. We will continue to work hard to provide you with the tools you need for successs.

  • Genevieve from First Choice Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    May 2018

    Unforgivable Mistakes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We would not recommend and are very disappointed with the entire experience.

    Pros

    I'm afraid for us there is nothing to like about this software. We were heavily courted during the sales process. Now I know why.

    Cons

    We contracted to have HCF do all our billing. Mistakes were made, and many red flags were missed by HCF billers resulting in a huge backlog in receivables. When we finally cut our losses with HCF by not renewing our year-long contract we discovered claims that were never followed up on and more mistakes. We have since hired a billing company to comb through all the accounts where HCF made egregious errors ... and we are paying them to do so, resulting in us having to pay twice to get these outstanding claims resolved. It has been a financial disaster for us! Additionally our staff of nurses and therapists found the user interface not to be intuitive to use. There were constant problems with our staff understanding how HCF is should supposed to work as well as the execution of the software to do what was promised.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    May 2018

    Thank you for your feedback. We continuously strive to deliver products and services that enable our customers to succeed and we are sorry to hear that we did not meet your needs. We would be happy to discuss this matter with your further if you would like to reach out to us at 800.841.6095.

  • Verified Reviewer

    March 2018

    Is a good software and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    HEALTHCARE first is a pretty good software, its easy to use and it help me a lot to difference all the information of my patients

    Cons

    Save the personal data of every patient its sometime tedious, and its a little bit slow when I save the changes I have done

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from Serenity Care Hospice, Inc.

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    November 2017

    Best EMR Software Out There!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have had several employees come to work for us who used prior EMR systems and every single one of them have been impressed with Healthcare First and so it is so much more user friendly and easy to navigate.

    Pros

    Software is user friendly and very easy to navigate. Healthcare First is always at the forefront of being sure that Hospice EMR is compliant with Medicare Regulations along with ACHC/CHAPS regulations. We have been through 2 surveys with this EMR system and both ACHC and Missouri State Surveyors were impressed with our EMR system. We wouldn't have been able to afford any other EMR systems in the beginning due to cost and Healthcare First worked with us and made it very cost effective. Excellent customer service.

    Cons

    The only issue that I have ever had with Healthcare First was 6 months ago when they merged with another company and changed their billing formats. The first month was difficult but they were so good to get it all fixed within a month and it has been even better than before since then.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan , HEALTHCAREfirst

    November 2017

    Thank you for your 5 star review! We are so happy to hear that you have found our software to be easy to learn and use while still enabling your agency to maintain regulatory compliance.

  • Kala from Hospital & Health Care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    November 2017

    HEALTHCAREfirst

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our agency was a beta site for the mobile app. We found many issues with this and we are not interested in this feature.

    Pros

    HEALTHCAREfirst is very proactive with preparations for new and upcoming changes and requirements in homecare. They have done an exceptional job of ensuring that new COP requirements are incorporated to the patient health records and OASIS documents. They offer webinars and trainings to keep their clients informed and up to date with these changes. Their customer service and IT staff are available for any problems or questions that arise. I love the instant messenger option for customer service assistance.

    Cons

    The only problem I have ever had with HEALTHCAREfirst has been the availability of customer service representatives via the instant messenger option during occasions when there is a new feature released and there may be a glitch or a problem with the software. This would potentially cause an excess of clients trying to be assisted at one time. I have never encountered a problem getting through to customer service when I have called in for assistance.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan , HEALTHCAREfirst

    November 2017

    Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements, including the new CoPs. In fact, we are working hard to provide additional enhancements to make CoP compliance a breeze for our customers.

  • David from Ballinger Home Health Inc.

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    November 2017

    Software that works for me!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software meets or exceeds my expectations regarding EMR for home health and hospice.

    Pros

    1. it leads my clinicians to more fully document the patient's condition at the time of visit.
    2. HCF is proactive in providing solutions to regulatory compliance.
    3. support of the software is timely and helpful.
    4. it is affordable for small to mid-size agencies.

    Cons

    1. management of personnel records is somewhat difficult in the software.
    2. management of user access rights to the software is not clearly defined and somewhat difficult to determine what access should be assigned to each user.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan , HEALTHCAREfirst

    November 2017

    Thank you for your review! We are glad to hear that our software has enabled your clinicians to easily and accurately complete their documentation at the point of care.

  • John from Transitions Hospice

    Specialty: Hospice Care

    Number of employees: 2-10 employees

    November 2017

    10 years of great service to our hospice organization

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Health care First is a forward thinking organization that has many areas to help a hospice agency with the medical record they also have training when there are regulatory changes. They offer different kinds of training for the overall success of an organization.

    Pros

    always up to date on regulations. Has good training/instructional information and videos. responsive to needs of the healthcare community. system is easy to use. Forward thinking organization. Seem to continuously work on making the product better. Size of your organization does not matter.

    Cons

    Sometimes slow to respond to requests for changes. Printing of documents is not consecutive and does not always print all the pages in an assessment.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan , HEALTHCAREfirst

    November 2017

    Thank you for your 5 star review and thank you for being our customer for so many years. We are pleased to hear that you find our trainings to be an asset to your team.

  • Pam from Front Range Hospice & Palliative Care

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    September 2017

    I have used firstHospice for over 11 years and have no plans on changing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are looking for an affordable, easy to learn, web based hospice EMR that has almost all the bells and whistles on your want list, I would highly recommend you look at this program.

    Pros

    It is easy to teach. It is easy to use. Our State surveyors love the updated care plan with every Nurse note. It has built in flexibility to allow for agency specific needs by the use of templates that you can embed into notes. It also allows us to upload the consents, advanced directives, pharmacy reviews and anything specific to a patient. This creates a true EMR. If our office dropped into a sink hole, I would still have a complete EMR.

    Cons

    They are still working on interfaces with other products such as an e-script program, pharmacy PBM, and DME vendors. I trust that it is coming and appreciate the incredible upgrades they have rolled out in the last year. Sometimes their support staff seems to be slow but they are housed in the United States so communication barriers do not exist.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    September 2017

    Thank you for the great review and your partnership with HEALTHCAREfirst! We have some exciting new interfaces and enhancements coming soon to firstHOSPICE that we can’t wait to show you.

  • Rhi from Madison Home Care and Hospice

    Number of employees: 201-500 employees

    September 2017

    The most horrible experience I could imagine. We would rather be on paper and use crayons.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A learning experience about getting what you pay for....we are a small agency and couldn't afford anything good.

    Cons

    Everything is a CON. I can't even print a basic plan of care for my hospice patients. No, I'm not kidding, really. And every time a nurse/PT/OT/ST is in the field trying to "save" their charting, it is lost forever. They have still not resolved this problem on their end. Such a disappointment...and the customer service is terrible too. For example, every time we call, we wait at LEAST 30 minutes, and then they can never actually help you. I'm so sorry I ever found this waste of money for our teams!!!! A customer service person actually said to me, "We have 30,000 customers. I don't have time to help you." Well, you won't have that for long like this! So pathetic. I spoke with a "client success manager" today, and even she was rude and condescending. AND GET THIS: WE WERE NOT ABLE TO BILL ANYONE FOR FIVE MONTHS!!!!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: HealthCare First, HEALTHCAREfirst

    September 2017

    Thank you for your review. We aim to deliver products that meet the needs of all of our customers and we are sorry to hear that you are unhappy. We understand that you are working with our Client Services team so we may learn more about your agency¿s experience in order to address and resolve any issues. We are aware that our customers are currently experiencing longer than usual hold times and are currently working to resolve this issue. We encourage you to take advantage of the number of additional ways you can contact customer support, including email and online chat.

  • Jenell from Madison Home Care and Hospice

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    August 2017

    We are new to EMR. Hospice is new to HCF. The staff does not seem to understand how their hospice EMR works either.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    The support staff is non-existent. I have held for over 45 minutes only to get someone on the phone who doesn't even know their product. Our training was inadequate. Meandering through a chart is cumbersome. There are so many "clicks" just to print a med list it's ridiculous. A lot of scrolling with everything - nothing fits - I'm getting a larger monitor so I can scroll less.

    I don't have another EMR to compare to, but I would not recommend this one at all.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your review. We are very sorry to hear that you experiencing issues with the software. We understand that our client services team is currently working with your agency’s management team to better understand these issues so that we may address and resolve them. We are aware that our customers are currently experiencing longer than usual hold times and are currently working to resolve this issue. We encourage you to take advantage of the number of additional ways you can contact customer support, including email and online chat.

  • Ginger from Madison Home Care and Hospice

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    August 2017

    DON'T DO IT

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I'm not having to deal with filing and a paper chart. I can communicate with all my staff through this email system.

    Cons

    We couldn't bill for 6 months because they were changing their billing system. When you call for support you are on hold for extremely long periods of time. The disconnect point of care often list documents or data. Syncing was often very time comsuming and would fail more often than not. We were expecting interventions and goals to flow into the visits notes but you spend all your time doing a copy and paste.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your review. We are happy to hear that our software has eliminated the need for paper charting and filing and has facilitated communication among staff. We aim to provide enhancements to our products that improve the user experience without interruption to your workflow and we are very sorry to hear that you experienced issues. We understand that you are working with our Client Services team so we may learn more about your agency’s experience and address your concerns.

  • Melissa from 24 Hour Care, LLC

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    August 2017

    Easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy navigation
    Business Intelligence tracking
    Scheduling is easier for long-term scheduling
    Software tracks staff days off and wont let you schedule

    Cons

    Payroll/productivity reports are lacking certain filters and missing information
    Scheduled visits do not update with the Actual visit times when printing off schedule

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan , HEALTHCAREfirst

    November 2017

    Thank you for your review! We are happy to hear that you find our software easy to navigate and are glad that you find Business Intelligence to be a valuable tool for your agency.

  • melvie from St. Maries

    Specialty: Hospice Care

    Number of employees: 2-10 employees

    August 2017

    HealthCare first

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software does a great job tackling many of the survey action items. Staff is very friendly and easy to work with.

    Cons

    Customer service ie. tech support help does not exist. There are extended wait times and sometimes days before someone responds.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your review. We are glad to hear that you find our software to be great value for the money while helping your agency manage survey action items! We are aware that our customers are currently experiencing longer than usual hold times and are diligently working on a resolution so they can enjoy the rapid response times they’ve come to expect from us. You are also encouraged to take advantage of the additional ways that you can contact customer support, including email and online chat.

  • Tracy from Continuum Care, Inc.

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    August 2017

    HEATHCARE First has been our partner since 2009!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use both the Hospice and Home Health programs.

    Pros

    Ease of Use. User friendly. Excellent reports available. Ability to individualize for our specific needs. Excellent technical support. The Home Health CAREpliance program is excellent since you create the Plan of Care with Problems, Goals and Interventions as you complete the OASIS. Data flows nicely and is logical. Our aides use a mobile tablet so our RNs can get real time updates. Educational training videos are great for orienting new staff and staff needing updates.

    Cons

    We enjoy HEALTHCare First and the only thing I could want now is the ability to use mobile devices in the field.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your 5-star review and thank you for being our customer for so many years! We look forward to continuing to help your team put patients before paperwork.

  • Brian from Washington Regional

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    August 2017

    Disappointing and poorly designed with no healthcare workers in mind.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Would not recommend to anyone. Please believe me. I do not work for another software company I am a field clinician that uses this software daily.

    Cons

    The sync time is baffling despite their saying it should take less than 10 minutes. Errors are encountered daily and support has to be contacted regarding those daily. Everything requires multiple clicks, even to open an email takes two different clicks. Tons of area's where character limit is 25 which is less than one sentence so a waste of space in the first place. Things entered disappear all of the time and it times out on you EVEN WHEN YOU ARE TYPING A SENTENCE! Why!? There are so many negatives that I could go on for pages. Productivity is very poor due to poor functionality and the requirement to perform 3 steps for everything that should be one step. Baffling!

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your review. We are happy to hear that you enjoy the flexibility of working online or offline as we believe that this is a very important feature for users. We aim to deliver products that meet the needs of all of our customers and we are sorry to hear that you are unhappy. We understand that our SVP of Client Services is working with your agency’s management team to better understand these issues so that we may address and resolve them. We are looking forward to working together to ensure that everyone at your agency has a positive user experience.

  • Eric from CHANS Home Health & Hospice

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    July 2017

    Reviewed as part of due diligence for home health & hospice systems

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Cloud based, mobile enabled system that overall had good functionality on the clinical side of the house.

    Cons

    Some concerns arose around Private Duty documentation flow that could affect how we run payroll and how the QAPI tools work to support our process.

    Response: Meghan, HEALTHCAREfirst

    August 2017

    Thank you for your positive review. We are very excited about our new CAREpliance care planning technology that will give your agency even more clinical functionality by guiding your clinicians through documentation requirements at the point of care to ensure compliance while simplifying the process. If you haven’t checked it out, we encourage you to do so!

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