SiteMinder 2026: Benefits, Features & Pricing

Wondering if SiteMinder is right for your organization?

Our Hotel Channel Management Software selection experts can help you in 15 minutes or less.

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

SiteMinder

4.2

(257)

Pricing

Starting at $85.00 per month

About SiteMinder

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day.

Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System.

SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for:
#1🏆 Best Hotel E-Commerce Platform
#1🏆 Hoteliers Choice Award
#1🏆 Best Channel Manager
#1🏆 Best Booking Engine
#1🏆 Best Metasearch Management Software
#1🏆 Best Website Design & CMS
#2🥈 Rate Shopping & Market Intelligence

Wondering if SiteMinder is right for your organization?

Our Hotel Channel Management Software selection experts can help you in 15 minutes or less.

SiteMinder User Interface

Popular SiteMinder Alternatives

Main Product

SiteMinder

4.2

(257)

Ratings Breakdown

4.29Ease of use
4.03Value for money
3.97Customer support
4.16Functionality

Pricing

Starting at $85.00 per month

Get Price

Alternative Product

Stayflexi

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(152)

Ratings Breakdown

4.68Ease of use
4.63Value for money
4.77Customer support
4.48Functionality

Pricing

Starting at $40.00 per month

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Alternative Product

eZee Absolute

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(405)

Ratings Breakdown

4.58Ease of use
4.61Value for money
4.72Customer support
4.57Functionality

Pricing

Starting at $23.86 per month

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Alternative Product

Cloudbeds

4.3

(334)

Ratings Breakdown

4.24Ease of use
4.06Value for money
4.05Customer support
4.13Functionality

Pricing

Available upon request

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Alternative Product

Sirvoy

4.7

(301)

Ratings Breakdown

4.62Ease of use
4.70Value for money
4.76Customer support
4.37Functionality

Pricing

Starting at $15.00 per month

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Alternative Product

E4jConnect Vik Booking

4.7

(15)

Ratings Breakdown

4.40Ease of use
4.80Value for money
4.73Customer support
4.80Functionality

Pricing

Starting at €11.00 per year

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SiteMinder Pros and Cons

We analyzed 257 verified reviews for SiteMinder to find out what actual users really think.

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Simple Daily Operations

SiteMinder is praised for its ease of use, with straightforward controls and a clear layout that simplify daily tasks. Users find it easy to manage, understand, and operate, making it accessible for teams with varying levels of experience.

SiteMinder Pricing and Plans

Starting price: $85.00 per month

Free Trial

Free Version

SiteMinder

$85.00

per month

Plan includes:

Channel Manager
PMS Integration
Rate Management
Reservations
24/7 Support
Payment Processing

SiteMinder Plus

$119.00

per month

Plan includes:

Booking Engine
Competitor Rate Intelligence
Guest Data Management
Rate Management
Website Builder
Competitor Rates Insights
Direct Booking Plug-in Apps
Hotel Metasearch

SiteMinder Groups & Chains

Pricing available upon request

Plan includes:

Channel Management
Rate Management
Real-Time Insights
Enterprise Scale Distribution
Reporting & Analytics
Audit & Health-check
Tailored Onboarding

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SiteMinder Features

Popular features found in Hotel Channel Management
Dynamic Pricing
Kill Switch
Promotions Management
Reservations Management
Restriction Management
Room Inventory
More features of SiteMinder
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing & Invoicing
Booking Management
Calendar Sync
Channel Analytics
Channel Management
Communications Management
Credit Card Processing
CRM
Customer Database
Customer Support
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Electronic Payments
Email Templates
Event Calendar
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Housekeeping Management
Inventory Management
Mobile Access
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Currency
Multi-Language
Multi-Location
Online Booking
Payment Processing
Rate Management
Ratings/Reviews
Real-Time Data
Real-Time Notifications
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Room Booking
SMS Messaging
Social Media Integration
Third Party Booking
Third-Party Integrations
User Management
Website Integration

SiteMinder Integrations

Cloudbeds

RoomPriceGenie

5stelle

Little Hotelier

RoomRaccoon

Smartpricing

SiteMinder User Reviews

Overall Rating

4.2

Ratings Breakdown

66%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.0

Customer support

4.0

Functionality

4.2

Gregory I.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed March 2022

Very Reliable and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used SiteMinder for almost 10 years. This channel manager is very reliable and easy to use. I highly recommended to revenue manager and general manager of small to mid sized properties

Cons:

none, I did not find anything that i would consider a flaw

Vendor Response

Hi there We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for being our loyal customer for over a decade now and taking the time to leave positive feedback about how you find the system is easy to navigate. This is wonderful to read. Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you. Thanks!

Replied May 2022

Madison S.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

Excellent Service

I sincerely thank you for the exceptional assistance provide. Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. From the moment I reached out, the response was prompt and the guidance I received was clear and effective. It's reassuring to know that we can rely on such a responsive and professional team when we need help. Additionally, I want to express my appreciation for the SiteMinder platform itself. It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly. Thank you once again for your excellent service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. The response was prompt and the guidance I received was clear and effective.

Cons:

Sometimes the channel name on a booking gets changed when the reservation is interfaced to Opera. This causes confusion for the front office team, as the original source of the booking becomes unclear such as Trip.com changed to TIP. Ensuring that the correct channel name remains consistent during the interface process would improve accuracy and operational efficiency.

Sally N.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Worst Customer Support!

Worst customer service.

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Functionality

Pros:

Easy for basic use, no installation cost, reasonably priced. This is where the pros stop.

Cons:

The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least.

Barbara T.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Reviewed June 2025

Best Channel Manager

Consistently excellent, particularly with chat agents such as [sensitive content hidden]. Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Easy to use * I love the insights tab because it offers us a wealth of information * The 24/7 live chat feature facilitates prompt access to answers.

Cons:

The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned

Vendor Response

Hi Barbara, Thank you for sharing your feedback! We’re glad to know you’re enjoying the ease of use, the value from the Insights tab, and the convenience of our 24/7 live chat. We also appreciate your input on the updated version and will make sure your thoughts are shared with the team. It's wonderful to hear Alyssa has been consistently helpful – we’ll be sure to pass along your kind words to her. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Replied July 2025

Heshem S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

Reliable and Efficient Channel Manager with Great Support

My overall experience with SiteMinder has been very positive. The platform is reliable, easy to use, and has streamlined our channel management. It saves time, reduces manual errors, and the support team has been consistently helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SiteMinder has consistently provided a reliable and user-friendly interface that simplifies channel management across multiple OTAs. What I appreciate most is the seamless integration process, real-time rate and availability updates, and the strong customer support. It significantly reduces manual work and ensures consistency across platforms, which is crucial for maintaining high occupancy and rate integrity.

Cons:

I haven't experienced any issues with the support — it has been responsive and helpful whenever needed.

Sawat B.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

Yhe best channel manager

This is the best channel manager I’ve ever used. Its strongest points are its user-friendly interface, ease of managing channels, and reliability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system delivers stable and fast performance, making daily operations smooth and efficient. Its user-friendly interface allows for easy navigation, and managing channels is straightforward, even for new users

Cons:

The AI support was not very responsive and did not provide direct or helpful answers to the issue. other is good.

Vendor Response

Hi Sawat, Thank you for sharing your experience. We're delighted to hear that the system’s performance and ease of use have made a positive impact on your daily operations. Your feedback on the live chat support has been noted—we're always looking to improve every part of our service. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Replied July 2025

Ghia A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed May 2025

Good Call!

Today was a good call - agent [sensitive content hidden] answered my questions and she showed me a tip in the future if I need to audit a channel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Available support, and familiarity within the team members who support our property.

Cons:

Siteminder is quick to blame other systems we work with for discrepancy issues we have.

Vendor Response

Hi Ghia, Thank you for your feedback! We're glad to hear that you had a good call with Roxanne and that she was able to guide you with a helpful tip for future channel audits, your kind words will mean a lot to her. We also appreciate your note regarding discrepancy issues, and we’ll share this with the team as we continue working to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Replied May 2025

Paresha P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

excellent service.

my experience was relay good. [sensitive content hidden] was amazing with knowledge and with my queries she did short out one by one. [sensitive content hidden] very calm and softly spoken and also make you understand how SiteMinder works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick reply with my queries. very knowledgeable customer service. very easy to use. user friendly. And support ant time.

Cons:

Mapping issue and rate code difficult to understand some time. also you can not discount entry level room if you need to discount.

Vendor Response

Hi Paresha, Thank you for sharing your experience and for highlighting Priya’s exceptional support — we’re thrilled to hear she was able to guide you through your queries with such clarity and care. We also appreciate your feedback on the mapping and rate code complexities, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Replied July 2025

Kathleen O.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

General user

Overall, good experience. Still getting to grips with all the functions. The Chat/Help function is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reduces manual time putting in reservations, easy to reach lots of channels at once. Easy to open/close online availability.

Cons:

Can be awkward to use sometimes. Sometimes hard to see if changes have affected something you might not have wanted to. That you have to add a set rate for an extra person, instead of a percentage. That you have to put a default rate and this is sometimes live without my knowledge eg, if I haven't allocated rates past a certain date on our PMS, I wouldn't realise until someone makes a reservation.

Vendor Response

Hi Kathleen, Thank you for your feedback. We're glad to hear that the platform has helped reduce manual work and made it easier to manage your online availability across multiple channels. Your comments are really helpful, and has been shared with our product team. It’s great to know our Chat/Help function has been a strong support. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Replied June 2025

Dave H.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Flaky product, never make any improvements, terrible customer service

I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chanel manager works and makes it easy to manage mutiple selling platfroms.

Cons:

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.

Vendor Response

Hi Dave, I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better. By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive. Kindly let me know what morning this week works for you so I can better understand your needs and address them. Thank you, Mike Customer Success

Replied January 2019

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