Case Closed 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Case Closed

5.0

(10)

Pricing

Starting at $149.00 per month

About Case Closed

Case Closed is a CJIS-compliant case management solution for law enforcement investigation units, state bureaus, federal agencies, large investigations firms, and others. This solution can be hosted on the cloud or on on-premise. It is designed to help investigation teams remain organized, track case actions, prepare special operations, manage evidence, collaborate across jurisdictions and with external agencies, plus more. The Case Closed mobile app can be used to create and update cases on-the-go. With the app, teams can use mobile device microphones to dictate and add case notes in real-time.

Case Closed can be used to manage cases from start to finish. Teams can track various data such as court status, dispositions, charges, and defendants. The Incidents and Case Actions module includes crime scene data, interviews, surveillance, search warrants, and other relevant details. Other modules include Master Vehicles, Master Persons, Master Locations, Case Files, GangBuster, Property and Evidence, Forms Management, Investigation Analytics, plus more. With a Remote Review feature, teams can authorize users to review video and audio files as needed.

Pricing is provided by C...

Case Closed Screenshots

Case Closed Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Basic

$149.00

flat rate, per month

No plan information available

Case Closed Features

Popular features found in Investigation Management
Audit Management
Built-In Database
Compliance Management
Contact Management
Document Management
Evidence Management
Incident Management
Intake Management
Subject Profiles
More features of Case Closed
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Audit Trail
Case Management
Case Notes
Configurable Workflow
Customizable Forms
Customizable Reports
Data Import/Export
Data Management
Data Visualization
Mobile Access
Multi-Location
Records Management
Reminders
Reporting & Statistics
Risk Assessment
Search/Filter
Secure Data Storage
Status Tracking
Task Management
Third-Party Integrations
Workflow Management

Case Closed User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Case Closed and would like to share your experience with others?

Matt P.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed March 2022

Out of the box case management

I am very pleased with Case Closed. This CMS meets our needs for global case tracking, assignment, collaboration and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We needed a solution that was multilingual and intuitive cross-culturally. Case Closed was a perfect fit.

Cons:

Some fields required customization to fit our needs, but that was expected and customer service was very easy to work with.

Reasons for switching to Case Closed

Salesforce was overly complicated for our needs and very expensive.

Vendor Response

Thank you for the kind feedback, Matt. It is truly a pleasure to support your team in the fight against human trafficking.

Replied March 2022

DeWayne B.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Case Closed the ultimate Law Enforcement Software

Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times.

Cons:

There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process.

Reasons for switching to Case Closed

CC builds a case file and stores it all in one place without multiple folders.

Vendor Response

Thank you, Commander Brown. We're glad to be the technology backbone of your multi-jurisdictional drug task force!

Replied March 2022

Brad K.

Verified reviewer

Law Enforcement

51-200 employees

Used daily for less than 12 months

Reviewed March 2022

Baldwin County Sheriff's Office

I am completely satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and the organization it provides for our case files.

Cons:

I have not had any problems that Case Closed has not rectified or modified to fit my needs.

Reasons for choosing Case Closed

I was happy with what Case Closed offered and it fit my needs.

Vendor Response

Thank you for your feedback, Brad. It is an honor to serve your county and task force with our investigation software.

Replied March 2022

steven s.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for more than 2 years

Reviewed April 2022

Case Closed works for Cold West

We were having trouble with detectives in different locations working on the same case and keeping out file straight and it became nearly impossible for detectives to keep the files up to date. Case closed fixed that for us and our cases are now seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It keeps our cases manageable. We have detectives in other states and they are able access the files and add information to share with our in the task force. Case Closed has changed the way we operate daily with out case load. We love this software, Thank you!

Cons:

We have not run across a feature that we think needs improvement and we are 2 years in. But we will keep looking.

Reasons for choosing Case Closed

recomended by a user who was very happy with the product.

Vendor Response

Steve, thank you so much for your kind words! We love being your case management systems provider!

Replied April 2022

Janette R.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Outstanding Customer Service and Afforable

Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting.

Cons:

Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say.

Reasons for choosing Case Closed

Initially it was the cost steered me in the direction of Case Closed but after working with them I was impressed with their desire to customize the database for our needs.

Vendor Response

Thank you for your review, Janette. Supporting the Humane Society International's global anti-dogfighting task force is an honor!

Replied March 2022

Craig S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed March 2022

Wisely Created, Huge Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We most appreciate the way the product was wisely laid out with the proper drop-down windows that make the job so much easier.

Cons:

We’re so pleased with how well it was thought out that I don’t have a point to complain about.

Vendor Response

Thank you for allowing us to play a role in your global team's important investigative work, Craig!

Replied March 2022

Travis H.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

CaseClosed Software Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Going from paper and filing cabinets, CaseClosed has allowed us to fully digitize our case files; giving us ease of use and collaboration on cases. Being able to simply send the case file to a Prosecutor has cut down processing and intake times immensely.

Cons:

With all software products, there are bound to be "bugs". However, Crime Tech Solutions has been there to fix any issue we have ran into thus far.

Vendor Response

We appreciate the feedback, Travis. Supporting the Office for Public Affairs with our investigation management software is a true pleasure.

Replied March 2022

Mehul P.

Program Development

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Much better than our previous case management software.

We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days.

Cons:

There are frequent updates as new features are added. At least the updates are done at night but can be annoying.

Vendor Response

Thank you for your feedback, sir. Case Closed Software is very proud to provide the investigation management software your team uses daily.

Replied March 2022

Sharon K.

Used unspecified for unspecified

Review source

Reviewed June 2016

Easily the most powerful and cost-effective suite of investigation software solutions

Case Closed tracks everything related to criminal investigations. Track Cases, Tips, Tasks, Incidents, Charges, Court Status, attach Video/Audio, Images (and other files), Internal messaging (to & from other detectives), Investigator Dashboard, send SMS Text messages, Informants, Medicaid Fraud. Evidence tracking with barcode and much more. Generate Reports on any data. Workflow for Supervisors' approval of cases. Reminders of unread messages and overdue tasks. Track money Tills.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thank you for being one of our very first clients, Sharon! You and your team have been a pleasure to work with all these years.

Replied March 2022

Themba N.

Verified reviewer

Law Enforcement

2-10 employees

Used monthly for less than 12 months

Reviewed April 2022