ManageEngine ServiceDesk Plus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ManageEngine ServiceDesk Plus

4.4

(224)

Pricing

Starting at $16.00 per month

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.

ServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management.

Further automation is provided by the "business rules" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.

ManageEngine ServiceDesk Plus Screenshots

ManageEngine ServiceDesk Plus Pricing and Plans

Starting price: $16.00 per month

Free Trial

Free Version

Standard (Cloud)

$16.00

per user, per month

Plan includes:

IT Help Desk

Professional (Cloud)

$33.00

per user, per month

Plan includes:

Asset
Change

Enterprise (Cloud)

$78.00

per user, per month

Plan includes:

Projects

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ManageEngine ServiceDesk Plus Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of ManageEngine ServiceDesk Plus
Activity Tracking
AI Copilot
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Billing & Provisioning
Catalog Management
Change Management
Chatbot
Chat/Messaging
Check-in/Check-out
Client Portal
CMDB
Commenting/Notes
Communication Management
Communications Management
Complaint Monitoring
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Content Library
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Depreciation Management
Disposal Management
Document Management
Document Storage
Drag & Drop
Email Alerts
Email Management
Email Templates
Event Logs
Fixed Asset Management
Forms Management
Full Text Search
Help Desk Management
Historical Reporting
Incident Management
Incident Reporting
Inventory Management
Inventory Tracking
Investigation Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Incident Management
Knowledge Base Management
Knowledge Management
Live Chat
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Interface
Monitoring
Multi-Language
Multi-Location
Online Forums
Performance Metrics
Pre-built Templates
Prioritization
Problem Management
Procurement Management
Projections
Project Management
Purchase Order Management
QR Codes
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release & Deployment
Release Management
Reminders
Remote Access/Control
Reporting & Statistics
Requisition Management
Reservations Management
Resource Allocation & Planning
Rich Text Editor
Role-Based Permissions
Rules-Based Workflow
Safety Incident Management
Scheduled/Automated Reports
Search/Filter
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
Software License Management
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Templates
Text Editing
Third-Party Integrations
Ticket Management
User Management
Web Notifications
Widgets
Wiki
Work Order Management

ManageEngine ServiceDesk Plus Integrations

ManageEngine Endpoint Central

Integration rated 4.5 from 16 reviews

ManageEngine ADSelfService Plus

Microsoft Outlook

ManageEngine Applications Manager

Zoho Analytics

ManageEngine ADManager Plus

See all 16 integrations

ManageEngine ServiceDesk Plus User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

34%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.2

Functionality

4.4

Justin G.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

ServiceDesk Plus is Helpful on a Budget

Overall, the experience has been pleasant. ServiceDesk Plus has served its purpose time and time again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization. Their support staff have always been willing to assist when contacted.

Cons:

The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well.

Reasons for switching to ManageEngine ServiceDesk Plus

Spiceworks doesn't not support SSO or user provisioning.

Marius B.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price

ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price.

Cons:

Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround

Reasons for choosing ManageEngine ServiceDesk Plus

Fantastic value for money, similar trend as any other ManageEngine product. Great customer support and customer satisfaction. A brilliant ITSM platform that allows the IT team to scale up with business needs.

Austin G.

Verified reviewer

Financial Services

501-1000 employees

Used other for free trial

Review source

Reviewed July 2019

Not ready for cloud

Previously 3

Ratings Breakdown

Ease of use

Previously 3

Functionality

Pros:

ManageEngine comes out of the box with a number of pre-built workflows that can minimize time required for implementation and it integrates directly with TeamViewer which can be a huge benefit for technicians who frequently perform remote support.

Cons:

The interface was not as simple or easy to use as other service desk applications out there and the ability to run scripts from the tool in order to automate self-service requests required the entire application to be installed on-prem. Sadly, the ability to execute reports requires a third party tool at an extra cost.

Ahmet V.

Verified reviewer

Chemicals

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

ManageEngine ServiceDesk Plus

Our overall experience with ManageEngine ServiceDesk Plus has been highly positive. The solution has significantly reduced our operational burden by making our IT service management processes more organised, traceable, and efficient. Its comprehensive capabilities in critical areas such as request management, SLA tracking, automation workflows, and reporting have markedly improved the quality of our daily operations. Its user-friendly platform for both end-users and IT teams has accelerated the adaptation process. Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs. Overall, I can confidently say it is a reliable solution for organisations seeking to professionalise their processes and strengthen their service management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers. The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages. Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes.

Cons:

The aspect I would like to see improved in ManageEngine ServiceDesk Plus is that some advanced configuration and integration steps occasionally require additional technical knowledge. Furthermore, making the interface more modern and fluid in extensive customisations could further enhance the user experience. Apart from that, although it has a robust structure overall, improvements in these areas would make the solution even more effective.

Bhavin G.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Service Desk Plus: A Deep Dive into its Highly Customizable Features

Service Desk Plus overall product is good and custom script and trigger function is very useful also release & Change management is useful for every organization. "

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable.

Cons:

sometime technical team delay on responses

Reasons for choosing ManageEngine ServiceDesk Plus

Customization and easy to integrate with 3rd party monitoring tools. feature roadmap and support.

Melih Ç.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed January 2025

Review of ServiceDesk Plus

I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin. It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very customizable according to the needs as well as the Request LifeCycle configs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceDesk Plus is a highly customizable ITSM tool with many modules. It has Incident/Request Management, Change Managements, Project Management (Waterfall), Inventory Management, etc. This kind of management capabilities can easily align the customers' environments easily. Additionally, they have many integration capabilities like MS Teams, Endpoint Central, Jira and these are just native ones. With custom integrations, many products can be integrated with it.

Cons:

Even if it has great tools, I believe the AI capabilities should be extended when incident and/or request tickets are being handled easily. Additionally, the ServiceDesk Plus Failover feature should be more smooth and easy to configure.

Adam R.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Manage Engine Plus Recommended

Overall Manage Engine Service desk plus is an easy to use and maintain solution for call logging and effective management of workloads and the Integrated CMDB is easy to understand

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use and the customisation options for how you want it to look on your browser makes things easier to layout

Cons:

The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better

tim s.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed September 2025

Manage Engine is a very good product

never had many issues with the product, its very reliable and consistent to work with. Highly recommend if you have a larger network

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is very resilient and robust the learning curve isnt to steep, user interface is fairly friendly and easy to navigate,

Cons:

honestly biggest drawback ( as all of us know in the it world ) is the cost but when managing networks it is very good

Daniel T.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

You can customize just about everything and it just works.

I have been using Service Desk plus for several years no and it just works. Also great intergration with other Zoho products

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customization of menus, reports and just about everything and the intergration with MS Teams

Cons:

More features being available on the on prem version compared to cloud

Robert V.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

IT Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Good Ticketing system for out IT department.

Cons:

The customization of templates is a but difficult to understand how the layout works. Some fields are not available for reporting such as the description. A notes field would be nice to add to list the states with date of where the ticket is in the process of getting resolved.

Showing 1 - 10 of 224 Reviews

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