ConnectWise PSA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ConnectWise PSA

4.1

(273)

Pricing

Pricing available upon request

About ConnectWise PSA

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.

ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.

Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices.

Support is available via phone, email and online live chat.

ConnectWise PSA Screenshots

ConnectWise PSA Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Ticketing
Project & opportunity management
Asset management (Configuration)
Finance & billing
Email connector
Workflow automation
Calendar synchronization
Mobile application

Standard

Pricing available upon request

Plan includes:

ConnectWise Chat
Agreement management
Procurement & inventory
GL integration
Change approvals
User-based billing
Knowledge base
Office 365 billing, monitoring & management

Premium

Pricing available upon request

Plan includes:

Marketing campaign management
Cloud database access
Sandbox
Cisco Simple IT billing, monitoring & management
Cloud infrastructure billing, monitoring & management

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ConnectWise PSA Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of ConnectWise PSA
Access Controls/Permissions
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Routing
Availability Management
Backup and Recovery
Billable Items Tracking
Capacity Management
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
CRM
Customer Database
Customizable Branding
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Expense Tracking
Financial Management
Help Desk Management
Incident Management
Invoice Management
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Management
License Management
Maintenance Scheduling
Mobile App
Monitoring
Patch Management
Performance Metrics
Prioritization
Problem Management
Progress Tracking
Projections
Project Management
Project Templates
Project Time Tracking
Quotes/Estimates
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Resource Allocation & Planning
Resource Management
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Third-Party Integrations
Ticket Management
Timesheet Management
Workflow Management

ConnectWise PSA Integrations

ConnectWise Automate

Integration rated 4.1 from 15 reviews

ScreenConnect

Integration rated 4.7 from 14 reviews

Auvik

Integration rated 4.5 from 11 reviews

Jira

Sage 50 Accounting

Google Calendar

See all 52 integrations

ConnectWise PSA User Reviews

Overall Rating

4.1

Ratings Breakdown

41%

38%

14%

Secondary Ratings

Ease of Use

3.7

Value for money

3.8

Customer support

3.7

Functionality

4.1

Walt K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

ConnectWise PSA "Quite the Tool"

Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive.

Ratings Breakdown

Ease of use

Functionality

Pros:

Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool.

Cons:

Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times.

Julee C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Simplifying Growth and Support

By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently provide excellent support to our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by consolidating multiple tools into one. Among its many features, PSA Ticketing is one of the most valuable. It enables us to efficiently manage client requests, deliver timely support, and create documentation that not only benefits clients now but also serves as a useful reference for their future needs—and for our internal teams when assisting other clients. Over time, we’ve also been able to expand PSA’s capabilities as ConnectWise integrated with additional software partners. We appreciate how PSA incorporated multi-factor authentication (MFA), giving us confidence that our information remains safe and secure.

Cons:

As our data has grown we have noticed some slowness when opening companies with a large number of tickets. We have also found it more difficult to utilize Time Entry Search due to data size. Sometimes it is difficult to communicate easily with PSA support staff.

Reasons for switching to ConnectWise PSA

We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients.

Christopher J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Powerful ticketing tool with lot of integrated features

I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Pros:

Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear)

Cons:

Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do.

Andrew J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Outdated and complicated configuration but reliable

overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it.

Cons:

complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

4 Year Veteran of ConnectWise PSA Reviews the Platform

I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there.

Cons:

The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change.

Reasons for switching to ConnectWise PSA

I went to another company that had this in place and loved ConnectWise.

Verified

Reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Hate to admit but its actually pretty good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid.

Cons:

The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful.

Reasons for choosing ConnectWise PSA

Mostly the pricing was too high for Cherwell and ConnectWise was widely used in the industry

Reasons for switching to ConnectWise PSA

Wanted something more tailored for our use case (service/projects) out of the box

Travis B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

ConnectWise PSA does many things well, but definitely could be better!

For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role.

Cons:

Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform.

Reasons for choosing ConnectWise PSA

We talked to a bunch of other MSP's and determined that this would be the best fit.

Reasons for switching to ConnectWise PSA

Tigerpaw lacked integrations with 3rd party software which was critical as we stepped into the MSP space.

Joshua J.

Verified reviewer

Computer & Network Security

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

CW PSA is the gold standard

Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business.

Cons:

Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint

Reasons for choosing ConnectWise PSA

For the size of businesses that I work in it was a better solution.

David H.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

ConnectWise for Our Business

We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business.

Cons:

I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively.

Tina W.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Excellent cloud ticketing system

I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond.

Cons:

Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3

Showing 1 - 10 of 273 Reviews

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