backdocket 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

backdocket

5.0

(10)

Pricing

Starting at $59.99 per month

About backdocket

backdocket is a legal case and document management solution that helps law firms streamline processes related to task tracking, event scheduling, approval monitoring, and more from within a unified platform. It allows team members to manage workflows and track the timelines across multiple records requests.

backdocket's contact management module enables staff members to capture contact data, upload digital signatures, create relationships, access associated cases, and upload relevant documents, among other processes. It lets employees access tasks based on specific users, receive daily task digests, and track task progress across multiple statuses, including pending, in progress, behind schedule, and completes. Additionally, it allows users to book resources, schedule recurring events, manage search processes, and monitor leads.

backdocket enables businesses to integrate the platform with several third-party solutions, such as Marketo, MailChimp, Office 365, and Call Rail. It is available on monthly subscriptions and support is extended via email, online forms, and other online measures.

backdocket Screenshots

backdocket Pricing and Plans

Starting price: $59.99 per month

Free Trial

Free Version

Complete

$59.99

per user, per month

Plan includes:

Contact Management
Intake
Task Management
Claim Management
Calendar
Merge Templates
Dashboard
Advanced Search

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backdocket Features

Popular features found in Legal Case Management
Billable & Non-Billable Hours
Calendar Management
Case Notes
Client Portal
Communication Management
Conflict Management
Electronic Signature
Task Management
Trust Accounting
Workflow Management
More features of backdocket
2-Way Messaging
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Archiving & Retention
Audit Trail
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
Case Management
Client Management
Collaboration Tools
Contact Management
Contract/License Management
CRM
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Deadline Management
Docket Management
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Storage
Document Templates
Email Management
Expense Tracking
File Sharing
For Legal Professionals
Forms Management
Legal Case Management
Mobile App
Records Management
Reminders
Reporting & Statistics
Search/Filter
Secure Data Storage
SSL Security
Third-Party Integrations
Time Tracking

backdocket Integrations

Docusign

Microsoft Outlook

airSlate SignNow

Gmail

Google Calendar

Twilio

See all 17 integrations

backdocket User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

5.0

Functionality

4.9

Margo G.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

The best web-based software for case management!

We have been using it for almost a year now and don't have any regrets about switching over.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user-friendly. We can access it from any device. The attorneys can easily assign tasks to paralegals and legal staff. Everyone uses the notes feature to see the current status of the case is.

Cons:

Any issue we've had we've emailed [SENSITIVE CONTENT] and his team and they have worked to fix it.

Reasons for switching to backdocket

We wanted a cloud-based case management software. Our old software was only accessible from our work PC as it was linked to our server. During COVID shutdowns we weren't able to access it from our home computers.

Vendor Response

Thank you for the kind words. You and your team are great to work with. We appreciate you taking this journey with us while we continue to grow our offering!

Replied February 2022

Verified

Reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Customizable, Affordable, and Still Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Backdocket has all of the features that you expect from a Practice Management System: Case Management, Contact Management, Task Management, Calendaring, Marketing Management. What really sets this platform apart is their ability to create custom fields, put them where you want them, and then quickly write custom reports against them.

Cons:

They are a young system and they are currently adding new features. At this point in time, they do not have the ability to text from the software, but it is on their road map.

Roseanne L.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Reviewed February 2022

The Best of the Rest!

I have used 4-5 of the major players in case management software in the past, and BackDocket is by far the best case management software that I have ever used. It has all of the features necessary to manage client matters as well as firm management. The price is extremely affordable, and the support staff is highly responsive, which is more than I can say for other softwares.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is easy to use and customize. There are so many great features built in already, but the reporting feature allows me to build any reports I need to track something individually. Reporting and Dashboards are second to none. Support is very responsive and is quick to build in new features.

Cons:

I don't have anything bad to say about the software. The support team is highly responsive and easy to work with.

Reasons for switching to backdocket

Our firm required more personalized reporting and customisability

Monique H.

Verified reviewer

Law Practice

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Best legal management software on the market

Backdocket has allowed me with single touches of a button to access, manage and efficiently work on a client's file. It's a one stop shop and I don't have to juggle opening different programs to look for something in a client's file. It's all managed in one easy access file.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love everything about Backdocket. It is so user friendly and very easy to learn. It helps me to manage client files efficiently.

Cons:

I love everything about Backdocket. It was very well thought out and simplified for easy use and access.

Reasons for switching to backdocket

To be more efficient.

Vendor Response

We can't thank you enough for the review. You have been a fantastic advocate and we appreciate your feedback. Every suggestion helps us improve the product.

Replied January 2022

Breila F.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Reviewed February 2022

Way better than other file management software

LOVE!!! The customer service is AMAZING. These people care whether the software is meeting your unique needs. They respond quickly and have tons of VIDEOS to walk you through what you don't know, so you don't have to waste valuable time calling a tech person or googling what to try.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it displays all documents in the case file as once, as opposed to similar file management software that requires you to click on each folder in order to see its contents. I used to waste so much time clicking through empty folders looking to case documents. This software makes managing cases a breeze.

Cons:

This may already be a feature that I have not learned to properly utilize yet, but file sharing via link (like you can in dropbox) would be great.

Vendor Response

I don't know why a sharing link never occurred to us. Another great example of user feedback driving the product! We will have this feature in production by the end of the week!

Replied February 2022

Sandra G.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Intuitive, efficient, and productive case management with an incredible support team and programmers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Backdocket is both intuitive and easy to use. The administration is easy and most importantly, forgiving. As an incredible bonus, the support team and programmers are tremendous! They think with the end-user in mind, are quick to resolve issues and deploy legitimate product enhancements/features.

Cons:

Currently, the software does not have email integration, but it is on the roadmap for inclusion soon.

Vendor Response

Thank you for the kind words and the support. We will continue to grow the software based on user feedback and needs. We look forward to working with you, now and in the future.

Replied December 2021

Brandt S.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 12 months

Reviewed February 2022

Great software at a great price

Backdocket has been an easy and cost-effective way for my firm to manage its cases. The set-up process was smooth and simple and if issues arise or if I have questions on how to do something, the support I've received has been top notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about backdocket, besides the ease of use, is the price.

Cons:

I wish there was an add-in feature with Outlook so that my emails could automatically be copied into the notes section of backdocket. Also, syncing with QuickBooks Online would be very helpful.

Vendor Response

You are in luck! We are feverishly working on a communications module that will allow you send/receive Texts and Emails directly from backdocket. You will also be able to use our advanced search to schedule mass emails/texts. The communication module will include add-ins for Outlook and Google. This allows you to work in those tools and keep backdocket in the know. The QuickBooks integration will be following quickly on the heels of the Communication Module. Thank you for your continued support!

Replied February 2022

Jon S.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Excellent Product

Excellent product for Plaintiff firm. Lots of data to assess business performance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly customizable system. Allows you to drill down into performance data.

Cons:

Client searches by first name only. Would be great to integrate with quickbooks.

Reasons for choosing backdocket

Customer service.

Reasons for switching to backdocket

1.5 yrs ago

Vendor Response

Thank you for the review. In keeping with our excellent customer service, I wanted to give you a heads up that you can search by first name, last name, partial first, partial last and everything in between. You can actually search by any field associated with a contact or a claim, even if it is a custom field. Support will be reaching out to you shortly!

Replied February 2022

Brian H.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Fantastic Case Management Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Web-based case management program that helps me keep track of my practice anywhere I go. I love this program. My entire staff interacts with the program with ease, whether in the office or working remotely. Everyone is 100% up to date on the status of every file.

Cons:

No cons. Meets all of our needs and serves us well.

Vendor Response

We appreciate your feedback. We look forward to watching you grow your firm and giving us the feedback we need to grow with you!

Replied December 2021

Cindy D.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Reviewed February 2022

BackDocket