WellSky Long-Term Care 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

WellSky Long-Term Care

4.8

(20)

Pricing

Pricing available upon request

About WellSky Long-Term Care

WellSky Long-Term Care (formerly Experience Care) is a comprehensive EHR platform for skilled nursing, continuing care retirement communities, assisted & independent living, and intermediate care. Built specifically for the unique settings within long-term care, our innovative solutions & services are designed to streamline operations, enhance the quality of care provided, and improve the overall well-being of residents, all while maximizing efficiency and lowering costs.

WellSky Long-Term Care offers a cutting-edge suite of solutions and services to help you deliver the best possible experience for your residents while streamlining your operations, including:

An EHR – Automate processes, learn more about your residents, and save your CNAs and nurses from having to spend too much time behind their screens.

Financial management – Streamline all financial processes and get ahead of the competition with the financial tools and data you need to make better decisions.

Revenue cycle management – Maximize reimbursement and optimize your cash flow with technology that streamlines the billing process, saving you time and money.

Revenue cycle services – Let the WellSky revenue cyc...

WellSky Long-Term Care Screenshots

WellSky Long-Term Care Pricing and Plans

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WellSky Long-Term Care Features

Popular features found in Long Term Care
Billing & Invoicing
For Home Care Providers
For Long Term Care
MDS Review
Patient Records Management
Scheduling
More features of WellSky Long-Term Care
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Escalation
Alerts/Notifications
Assessment Management
Care Plan Management
Charting
Claims Management
Client Management
Clinical Care
CNA Tracking
Communication Management
Contact Management
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Storage Management
Decision Support
Document Management
Document Storage
Electronic Submission
EMR/EHR
E-Prescribing
Financial Management
For Nursing Homes
Geriatric Care
HIPAA Compliant
Incident Management
Insurance Eligibility Verification
Invoice Management
Meal/Nutrition Management
Medication History
Multi-Location
Nursing Forms Tracking
Order Entry
Patient Intake
Performance Metrics
Point of Care System
Real-Time Data
Real-Time Updates
Records Management
Referral Management
Registration Management
Rehabilitation Management
Reimbursement Management
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Search/Filter
Task Scheduling
Third-Party Integrations
User Management

WellSky Long-Term Care User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.9

Functionality

4.7

TRINA V.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed July 2025

Best Long Term Care Program overall!

I have been using Wellsky for many years. In a Long Term Care Facility.Although now we are an Assisted Living facility and not a Long Term Care Facility, I still choose to use Wellsky.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support staff is always fast to reply and explains the issue when needed. I can call or email whenever I have an issue.

Cons:

I really can't complain about the program. It is the best Long Term Care program with the best support staff.

Mary B.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Reviewed August 2021

Clinicians view of NetSolutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.

Cons:

One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!

Reasons for choosing WellSky Long-Term Care

Clinical and Billing both liked the product whereas with others it was not unanimous.

Reasons for switching to WellSky Long-Term Care

ECS and our billing software at the time did not integrate.

Cheryl S.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Excellent Customer Service

Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is easy to use once you have learned it.

Cons:

Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

Kim G.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed September 2025

Clinical Risk and QA Manager

It has been a great experience. The team is easily accessible for any issues that arise at our homes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of working with the team to tailor the program to our homes needs has been wonderful for our staff.

Cons:

Some of the areas in the program are smaller sections, it can sometimes be hard to see when charting or looking something up.

Christie N.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Awesome Customer Service

I wish that my workplace would use WellSky to its full potential. I would love to use it more for charting than the registration and billing. Hopefully one day that will come true!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The assistance that I receive when I email [sensitive content hidden]. She calls and helps me understand what I need to know before she ends the call

Cons:

I have been shown the digital manual, but I would really like a hard copy so I can write notes in it.

Zarmin K.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed June 2024

Good for referral management

Overall a Great experience since I signed up with the program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I able able to obtain detailed referral information of patients from the hospitals

Cons:

Sometimes there are missing details or unable to view HC referral or MD notes

Erin B.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Amazing responsiveness from the vendor!

Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Cons:

The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

Reasons for choosing WellSky Long-Term Care

Best value, customization, and customer service

Melissa R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

NetSolutions Review

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly.

Cons:

I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life.

Nanda S.

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Very caring and knowledgeable support team!

A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Cons:

Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

Dana A.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Reviewed August 2021

NetSolutions is now Experience Care

Been a great partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software provides a full suite of functions and utilities for health care. It is excellent not only in daily usage but works well with audits. We have had some other 3rd party software that we wanted to transition from. In each case, Experience Care had a drop in module that filled the need and worked day one. Support is great and speedy although we use them most for new modules and changes. The software tends to 'just work'.

Cons:

Because it is a robust suite of tools, there can be a bit of a learning curve on this.

Reasons for choosing WellSky Long-Term Care

First, it had what we were looking for and second, as mentioned earlier, support knows their stuff. Issues are quickly resolved.

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