Knowledge360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Knowledge360

4.6

(5)

Pricing

Pricing available upon request

About Knowledge360

Knowledge360 is a business intelligence solution that helps organizations in consumer products, healthcare, insurance, aerospace, manufacturing, and publishing industry streamline operations related to data collection, discovery and analysis. It enables team members to use AI, machine learning and natural language processing (NLP) technologies to generate and collaborate on market and competitive analytics.

Knowledge360 allows employees to use the semantic and Boolean search functionality to identify internal and external information across documents, presentations and PDFs. It lets business leaders build custom dashboards and conduct SWOT analysis to detect, understand and visual overall market position and identify differences and similarities between competitors. Additionally, it lets team members collaborate and communicate across several global teams and departments, such as sales, operations, compliance, marketing and customer service.

Knowledge360 offers integration with several third-party solutions, such as Slack, Google Drive, Salesforce and Tableau. It is available on monthly subscriptions and support is extended via live chat, phone, email and FAQs.

Knowledge360 Screenshots

Knowledge360 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Knowledge360 Features

Popular features found in Market Research
Benchmarking
Customizable Templates
Data Import/Export
Data Visualization
Panel Management
Question Branching
Reporting & Statistics
Statistical Analysis
Survey/Poll Management
More features of Knowledge360
Access Controls/Permissions
Activity Dashboard
Ad hoc Query
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
Charting
Collaboration Tools
Competitive Analysis
Customizable Reports
Dashboard
Data Connectors
For Sales Teams/Organizations
Keyword Tracking
Machine Learning
Metadata Management
Monitoring
Natural Language Processing
Performance Metrics
Predictive Analytics
Publishing/Sharing
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Role-Based Permissions
Scorecards
Search/Filter
Social Media Monitoring
Strategic Planning
Tagging
Template Management
Third-Party Integrations
Trend Analysis
Trend/Problem Indicators
Visual Analytics
Website Monitoring

Knowledge360 Integrations

Slack

Quip

Microsoft Viva Engage

edgar

Microsoft SharePoint

Meta for Business

See all 17 integrations

Knowledge360 User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

5.0

Functionality

4.4

Have you used Knowledge360 and would like to share your experience with others?

Shriharsha B.

Verified reviewer

Medical Devices

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

One Stop Shop for Competitive Intelligence

My overall experience right from the evaluation to launch phase has been exceptional. The team behind this tool provides excellent support and is always on hand to address queries. This had helped us to customize the tool and filter out the noise to enable faster decision making and also saves us a huge amount of time which was previously spent on gathering information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Easy to set-up with built-in widgets and templates 2) Economical and doesn't burn a hole in your budget 3) Access to a multitude of publicly available information across the competitive ecosystem 4) Easy alerts for those who are time-crunched 5) Saves a lot of time and effort spent in gathering news, intelligence and documents 6) Can be a central repository for all types documents and field intel for an organization 7) Efficient in helping identify the implications of intelligence by enabling easy piecing together of information.

Cons:

1) Fair bit of learning curve as there are so many features 2) Odd-chances of not functioning in some regions due to internet censorship 3) Customization requires fair bit of time and efforts, but nothing too significant

Ricardo L.

Verified reviewer

Defense & Space

51-200 employees

Used other for less than 12 months

Review source

Reviewed March 2021

Love K360~

Love the company, especially the people. We are using K360 to replace google alerts. K360 let's us monitor all of our competitors in one easy place. It has saved us significant time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

K360 is customizable and feature rich. We are able to tailor to suit our needs.

Cons:

K360 is really geared for enterprise applications vs project by project. Not a big deal, but would love for my entire team of analysts to have admin privileges.

Vendor Response

Glad you are able to move away from, the all too common challenge of managing an inbox full of Google Alerts to an organized custom dashboard. Think of the time saved now that you aren't searching through 1,000s of email alerts and how easy it is to share information with your team. I will pass along your kind words to our Customer Success Team. They truly understand the needs of today's M/CI team. Yes, having the right tool is a key piece of the puzzle but so is a dedicated partner committed to your success collecting, connecting and sharing market and competitor intelligence.

Replied March 2021

John H.

Verified reviewer

Medical Devices

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

John Healy

We are able to better connect our global organization.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like how we are able to establish a document repository specifically tailored to industry and competitive intelligence. This is something we have not been able to do in the past.

Cons:

I get the sense there are barriers to information the further away we get from the United States. I would challenge the team to look into how we can collect competitive intelligence in China and eastern Europe.

Reasons for choosing Knowledge360

Cost position.

Ben R.

Verified reviewer

Hospital & Health Care

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed March 2021

A Good Market Intelligence Product

The product support has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboarding functionality is probably our most used function. However, competitor email updates and profile data is also very helpful.

Cons:

The dashboard function that tracks competitor data can be clunky sometimes. The tagging of words is very helpful but sometimes it still misses the mark.

Vendor Response

Ben R., Thanks for the review. The ability to create unlimited custom dashboards without any developer costs is a very popular feature of K360. And yes, sometime our tagging misses the mark. Our team is always working to improve our NLP and machine learning. Remember, the more you use it the better trained it will become.

Replied October 2021

Shannon C.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Knowledge 360 from Cipher