HubSpot Marketing Hub 2026: Benefits, Features & Pricing

Overall HubSpot Marketing is a great tool and can really help streamline marketing for businesses. So long as you take the time to learn about it you can figure it out with their training and customer support and really get your bang for your buck.

Overall Hubspot is great but they are expenisve and their trick to make more money with more contacts you have on the account is not right.

HubSpot is a vibrant platform that ensures marketing is successful supported and well centralized The tool creates a powerful marketing strategy with proper follow up mechanisms The visibility of marketing campaigns makes the software more efficient

On January 29, 2026 (Romania time), I contacted HubSpot’s Sales support to discuss an issue related to my plan. What followed was an unacceptable chain of unprofessional, disrespectful, and frankly shocking interactions that no customer should ever experience. The first agent instructed me to send an email to a specific address, conveniently failing to mention that this address only accepts emails from professional accounts, making it impossible for me to contact them. When I called back to request the correct information, the situation escalated. The second agent was openly disrespectful. In the background, I could clearly hear motorbikes and dogs. At one point, he put me on hold to answer his personal phone. After that, he simply stopped responding while I was still on the line, forcing me to end the call myself. I called again and reached another agent who laughed at me. She explicitly stated that it was not her responsibility to speak with a manager regarding my issue, left me waiting without any communication, and ultimately told me she would end the call solely because I asked to speak with a manager in order to report the experience I had just endured. I called one final time. The last agent told me to “search on Google” for whatever I needed, said she would not provide any information because she works in sales, and then abruptly disconnected the call. This is, without exaggeration, the worst experience I have ever had with any company or call center. The behavior displayed by multiple HubSpot representatives is unacceptable, unprofessional, and damaging. I will be filing an international complaint regarding this incident. I have been a HubSpot customer since 2021. I recently upgraded to a paid plan, and this is the level of treatment I received. I strongly advise others to carefully consider which CRM they choose, as they may be subjected to the same experience. These calls should be reviewed in full to clearly expose what actually took place during each interaction.

For the basics it's fine, but when you want to get into more advanced creation you'll find it's limitations, then you're into hacks to work around them.