monday CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

monday CRM

4.7

(453)

FrontRunner 2026

Pricing

Starting at $12.00 per month

About monday CRM

monday CRM is a sales platform that helps businesses streamline sales cycle. The platform caters to a range of industries, such as real estate, software and IT services, media and communications, manufacturing, financial services, consumer goods, and healthcare services.

The platform offers advanced AI capabilities to boost sales team productivity. It can automatically generate tasks, compose and rephrase emails, create content, and build complex formulas without the need for development help. The platform is also highly customizable, allowing users to tailor the sales pipeline to the unique workflow by editing deal stages, adding columns, and managing multiple pipelines simultaneously.

monday CRM provides one-click automations for repetitive sales tasks, such as lead assignment, setting reminders, and email tracking. The platform also integrates with various business tools, bringing essential data and processes into one centralized platform. Additionally, the mobile app enables users to manage the sales pipeline on-the-go, with features, including logging calls, checking reports, and adding new activities.

monday CRM Screenshots

monday CRM Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Basic

$12.00

per user, per month

Plan includes:

Customizable pipelines
Unlimited contacts
Unlimited boards
Templates
iOS & Android app
Create a dashboard based on 1 board

Standard

$17.00

per user, per month

Plan includes:

Advanced account, contact, & deal management
2-way email integration with Gmail and Outlook
Activity management
Quotes & invoices
Merge duplicate data
Custom CRM automations (250 actions per month)
Custom CRM integrations (250 actions per month)
Create a dashboard that combines 5 boards
AI email generator

Pro

$28.00

per user, per month

Plan includes:

Sales forecasting
Email tracking & automations
Google Calendar sync
Sales analytics
Customizable email signatures
Custom CRM automations (25,000 actions per month)
Custom CRM integrations (25,000 actions per month)
Create a dashboard that combines 10 boards
Email templates with custom parameters
Mass emails

Enterprise

Pricing available upon request

Plan includes:

Lead Scoring
Mandatory Fields
Team Goals
Advanced Analytics (Up to 50 Dashboards)
Account Management
Documents For Sales
Enterprise-Scale Automations & Integrations
Enterprise-Grade Security & Governance
Multi-Level Permissions
HIPAA Compliance

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monday CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of monday CRM
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
API
Appointment Management
Calendar/Reminder System
Calendar Sync
Campaign Management
Client Tracking
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Management
CRM
Customer Database
Customer Engagement
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Deal Management
Document Management
Document Storage
Donor Management
Drag & Drop
Email Marketing
Email Templates
Email Tracking
For AEC Industry
Forecasting
For Financial Institutions
For Healthcare
For Mac Devices
For Nonprofits
For Real Estate
For Sales Teams/Organizations
For Small Businesses
Generative AI
Interaction Tracking
Internal Chat Integration
Lead Assignment
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Lead Scoring
Lead Segmentation
Marketing Automation
Meeting Management
Mobile Access
Mobile App
Multi-Channel Communication
Onboarding
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Prioritization
Project Management
Project Tracking
Reminders
Reporting & Statistics
Sales Activity Management
Sales Forecasting
Sales Onboarding & Training
Sales Reports
Sales Trend Analysis
Search/Filter
Social Media Integration
Task Scheduling
Template Management
Templates
Third-Party Integrations
Usage Tracking/Analytics

monday CRM Integrations

Gmail

Integration rated 4.1 from 31 reviews

Mailchimp

Integration rated 4.7 from 11 reviews

Slack

Integration rated 4.9 from 10 reviews

Google Drive

Shopify

Stripe

See all 26 integrations

monday CRM User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.5

David C.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

Enjoying using the new Monday CRM!

We've been really pleased with Monday CRM. It's user-friendly and delivers all the essential features we expect from a CRM. Initially, we considered more specialized CRM options, but since we already use Monday across our organization, we gave Monday CRM a try, and it has fully met our needs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly, intuitive, and equipped with all essential CRM features: - Clear pipeline view for streamlined deal tracking - Fully customizable stages to fit our workflow - Deal weightings for accurate forecasting - Comprehensive customer, deal, contact, and close date management - Robust attachment capabilities - Detailed record-keeping for enhanced organization

Cons:

We're enjoying the software overall, with no major drawbacks so far. I expect the automation features will keep improving over time.

Reasons for switching to monday CRM

Had all the features we needed, simple to use and integrated into our task. project and document management system that we use in Monday.

Jenn I.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed July 2025

Monday saved the Day!

Overall, I enjoy monday because of the ease of use, but also the general capabilities for a small business make it an efficient and. Way effective means to quickly set up my organization. Prior to setting up the CRM for our team, they were using spreadsheets and making lists to organize their clients and leads. In less than a week I was able to set up the system and implement a fully automated system for deal management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease to set up and the workflow management of the CRM is very user friendly. It’s super easy to set up automations and any question I had I could do a quick Google search and an easy to follow tutorial was available.

Cons:

Limitations with automations as well as being forced to buy capabilities through 3rd party integrations. Although mi day is very well pricing and we absolutely are getting the best value for our money, there are requirements to level up plan subscriptions in order to get all the needed benefits for the platform. Well worth it!

Reasons for choosing monday CRM

Overall cost, as well as ease of use. Having used monday previously I was aware of how easy it would be to implement this over hubspot.

Regina Sophia M.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed September 2023

I love using monday Sales CRM!

Our sales reporting have become easier since we used monday.com sales crm! Our [sensitive content hidden] loved it

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 5

Pros:

I like that it's user friendly and that every update can be reflected to the dashboard. We don't have to create our own reports

Cons:

Data import could be improved especially bulk imports

Reasons for choosing monday CRM

We can relate it to our internal monday.com work management and we can easily switch when needed

Dan L.

Verified reviewer

Machinery

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

CRM with a personal assistant included.. I wish I could get it to fetch my coffee ..hopefully in the next version

Initially I was intimidated and it was hard to understand, but overall its the same as other CRM software ive used but it has a built in secretary for lack of a better description...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is very easy to use. The menus are very easy to navigate, and I don't have to update anything manually ...iplus it can read and analyze emails from your customers and then let you know if the customer is happy or unhappy and if they are probably about to buy or if they are unhappy about something or other

Cons:

Learning to use the AI features was a bit strange ...I had not experienced AI before in an app that wasn't a search engine. Once I accepted that the AI completely changed the game and did a bunch of the tasks associated with tracking /responding / evaluating the customers sentiment and such ..it was actually verry good. For me it was such a departure from what I was used to tho that it took me half a day to comprehend the added capabilities of this product..not that I guess that is bad overall, but I felt kind of bewildered for a little bit.. it got better quickly though

Marcelo M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 12 months

Reviewed July 2025

It’s a powerful tool

It’s a powerful tool that has become essential to my daily operations. I’ll definitely continue using it and recommending it to all my clients. monday CRM brings structure, visibility, and flexibility to our workflow in a way that few other platforms can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a project manager, what I like most about monday CRM is how seamlessly it integrates into my daily workflow. I use it every day to manage project timelines, task tracking, and internal coordination, and it also plays a key role in supporting our marketing operations. The flexibility to customize boards and automate processes makes it incredibly efficient for both strategic planning and hands-on execution.

Cons:

When multiple team members are working on the same board at the same time, I still notice some minor instability or slowdowns. Since I manage large teams, this happens relatively often and can affect productivity during peak collaboration times.

Reasons for switching to monday CRM

I switched to monday because the features I needed were either no longer available or too hard to find in ClickUp and Microsoft Project. With monday, everything I need is easy to access, intuitive to use, and well-integrated into a single, streamlined platform.

Avery C.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Reviewed July 2025

AWESOME! BETTER THAN HUBSPOT!

Beautiful and flawless. Zero lag. Zero issues. Everything that we believed it was, is. We will continue to use for the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality of Monday for the low cost is an enormous benefit to our organization. We use the CRM for communication with clientele and have had zero issues or complaints about the product that we were sold on.

Cons:

I wish there were more capability to enable cold outreach at scale. Combining the CRM with the beta Campaign tool and adding better outreach functionality would be awesome.

Reasons for switching to monday CRM

Was tired of support system that HubSpot has.

Teal G.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Reviewed July 2025

Great product and easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and set up. Out of the box templates and workflows are incredibly helpful. Easy to tailor to meet small or large needs.

Cons:

Some relationships that come preset are a bit hard to undo to tailor to specialized needs. Sometimes an automation breaks when someone leaves the company.

Reasons for choosing monday CRM

Liked the Monday features better and our team felt it was easier to use.

Reasons for switching to monday CRM

Cost and ease of implementation. We could manage Monday without as much vendor support

Yolanda P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Great and easy software to use

Overall, my experience with Monday.com has been great. I was able to test out the features quickly to see if it could work with our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Ease of use - Quick setup and onboarding - Love that you can test most features before committing. - Can be modified for a specific use-case

Cons:

- caps on emails that can be sent out (only 500 at a time) - would love more native integrations with other tools. - no text features included - limited marketing functions

Reasons for choosing monday CRM

Ease of use, value for the price, pricing flexibility, and access to features before purchasing allowed me to show the team how it can be used and helped secure buy-in.

Joe C.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for less than 6 months

Reviewed July 2025

Monday Review

Over all it is a pretty solid CRM. Huge step up from our last CRM, especially with the ability to speak with someone and get help walking through an issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sequencing/Mass email have been a huge help and the ability to have different views from other users has been very useful.

Cons:

Easy to corrupt all files when not all are formatted the same. Had an issue where we lost all of our uploaded contacts and had to start over.

Reasons for switching to monday CRM

Hard to use. Not easy to get information from the team.

Yitzy s.