CollaborateMD 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CollaborateMD

4.1

(112)

FrontRunner 2026

Pricing

Starting at $225.00 per month

About CollaborateMD

Looking to simplify billing, increase efficiency, and maximize revenue? CollaborateMD is a cloud-based medical billing and practice management solution that streamlines billing and coding processes, reduces administrative burdens, and optimizes reimbursements. From appointment scheduling to payment posting, CollaborateMD equips practices and billing services with the tools and control necessary to run their business efficiently.

Key features include real-time claim submission, front-end claim scrubbing, patient eligibility checks, claim tracking, follow-up, and task management tools. A built-in clearinghouse provides deeper insights and faster claims resolution.

CollaborateMD also offers patient-friendly tools such as registration/intake forms, patient responsibility estimates, prompt-pay discounts, patient-directed payment plans, and a convenient online portal. These features not only increase patient payments but also boost patient satisfaction. Seamless integration with electronic health record (EHR) systems ensures that clinical and billing processes are streamlined, eliminating the need for manual data entry. An 837 file import feature allows you to export files directly...

CollaborateMD Screenshots

CollaborateMD Pricing and Plans

Starting price: $225.00 per month

Free Trial

Free Version

Starter

$225.00

per month

Plan includes:

75 MB Document Cloud Storage
Appointment Scheduler
Built-in Clearinghouse Edits
Business Intelligence Reports
Central
Cmd2go ( Mobile App)
Free Preferred EHR Interface
In-App Credit Card Processing
Patient Payment Plans
Real-Time Claim Submission

Basic

Pricing available upon request

Plan includes:

150 MB Document Cloud Storage
200 MB Document Cloud Storage
75 MB Document Cloud Storage
Appointment Scheduler
Built-in Clearinghouse Edits
Business Intelligence Reports
Central
Claim Follow-up and Task Management
Claim Scrubbing
Cmd2go ( Mobile App)

Growth

Pricing available upon request

Plan includes:

200 MB Document Cloud Storage
75 MB Document Cloud Storage
Appointment Scheduler
Built-in Clearinghouse Edits
Business Intelligence Reports
Central
Claim Follow-up & Task Management
Claim Scrubbing
Cmd2go ( Mobile App)
Custom Report Builder

Unlimited

Pricing available upon request

Plan includes:

250mb Document Cloud Storage
75 MB Document Cloud Storage
Appointment Scheduler
Built-in Clearinghouse Edits
Business Intelligence Reports
Central
Claim Follow-up & Task Management
Claim Scrubbing
Cmd2go ( Mobile App)
Custom Report Builder

Medical Billing and Labs

Pricing available upon request

Plan includes:

Appointment Scheduler
Built-in Clearinghouse Edits
Central Business Intelligence Reports (Report Builder)
Claim Follow-Up and Tracking
First Tax ID Set-Up
Free Preferred Partners EHR Interface
In-App Credit Card Processing & Online Patient Payment Portal
Patient Payment Plans
Real-Time Claim Submission
Report Snap and Share

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CollaborateMD Features

Popular features found in Medical Billing
Billing & Invoicing
Claims Management
Code & Charge Entry
Compliance Tracking
Dunning Management
Insurance Eligibility Verification
Practice Management
Quotes/Estimates
Remittance Advice
More features of CollaborateMD
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Calendar Management
Claims Scrubbing
Confirmations/Reminders
Credit Card Processing
Customizable Dashboard
Customizable Reports
Customizable Templates
Document Management
Document Storage
Electronic Payments
EMR/EHR
Financial Management
For Chiropractors
For Medical Purposes
Forms Management
For Substance Abuse Therapy
Healthcare Compliance
HIPAA Compliant
Invoice History
Live Chat
Medical Billing
Medication Management
Multi-Location
Multi-Physician
Online Intake Forms
Patient Engagement
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payment Collection
Physician Scheduling
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Secure Data Storage
Self Service Portal
SMS Messaging
Task Management
Task Scheduling
Third-Party Integrations
Workflow Management

CollaborateMD Integrations

Practice Fusion

Integration rated 3.8 from 14 reviews

Elation

Kipu

Amazing Charts

Alleva

Hello Health

See all 12 integrations

CollaborateMD User Reviews

Overall Rating

4.1

Ratings Breakdown

60%

19%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

3.9

Functionality

4.0

Vishal P.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

CollaborateMD is just excellent..!!

My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.

Cons:

Till now I am not able to find any glitch in this software. I just love this medical billing application.

Reasons for switching to CollaborateMD

Got very good feedback regarding CollaborateMD before buying it.

Traci B.

Verified reviewer

Medical Practice

Self-Employed

Used daily for more than 2 years

Reviewed October 2025

LONG TIME CLIENT

I have been using this system since 2011. It is pretty easy to use and set up for my clients. The payment portal would be a nice feature to use but you need to offer more than just Global Payments to use with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been pretty easy to use since I first started using it in 2011. It allows me to get my clients into the system and bill out their claims quickly without a lot of startup costs.

Cons:

I am not impressed with the lack of knowledge of the support staff, especially since the sale of the company. This has been an unfortunate change. I really dislike the credit card processor that CMD has chosen to use in their payment portal. They need to have more than one option for this feature. Because you use Global Payments and they charge a bunch of unnecessary fees, NONE of my clients chose to use the payment portal in CMD. It would be nice to be able to email statements without having to use the payment portal.

Reasons for choosing CollaborateMD

I still use Crystal for the Optometry clients because that is specifically designed for Optometry practices. I chose CMD because I could get my clients started in it quickly for not a lot of upfront charges.

Reasons for switching to CollaborateMD

YOU DO NOT HAVE THE NAME LISTED ABOVE. It was Telecom Telecomputer Systems. You need to have an "other" option in the list. This review would not let me move on from this page without entering something up there. So TelQ is not correct but it's what I had to chose.

Vendor Response

Hi Traci, Thank you for trusting CollaborateMD since 2011—we greatly value your loyalty. We’re glad the system has continued to help you onboard clients and process claims easily. We also hear your concerns about support and the payment portal, and we understand how important flexibility and cost are to your clients. Your feedback is invaluable, and we’ll continue working to improve these areas. - CollaborateMD

Replied October 2025

Julian L.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

10 years ago, it's a OK PM, today stay away

We signed up 10 years ago, if I get to redo, hell no in picking CollaborateMD. The first few years were pretty OK. After they sold to Denver, it's down hill.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, very little functions BUT has quite a few reports. It works OK most payor but you might run into problem with some payors.

Cons:

If you discover a bug, they don't have developer or refuse to fix it. If you find that a payor having difficulty with a clearing house and you want to route it thru another - they will refuse to help you. They do the bs, will review future date a week from now and that's a week is forever. They DO NOT have the heart to help you although they take the fees. Suports is in layers over layers - goal is to stone wall.

Reasons for choosing CollaborateMD

Coz alternative wasn't availabe at that time.

JUDITH V.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Reviewed October 2025

Best Software Ever!

Overall, CollaborateMD is a reliable and effective billing solution, especially for small to mid-sized healthcare practices. It simplifies claim submission and tracking, reduces billing errors, and supports faster reimbursements. Despite a few limitations, my overall experience has been positive, and it remains a solid option for managing medical billing and collections efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CollaborateMD offers a user-friendly interface that makes navigating billing and claim management efficient. The real-time eligibility checks, integrated clearinghouse, and detailed reporting features help streamline revenue cycle operations. I also appreciate their responsive customer support — they’re knowledgeable and usually resolve issues quickly.

Cons:

While the system is generally efficient, certain features can feel outdated compared to newer billing platforms. Customizing reports can sometimes be time-consuming, and claim scrubbing rules occasionally require manual adjustments. Additionally, the system could benefit from more robust automation tools for recurring billing tasks.

Vendor Response

Thank you for your thoughtful and detailed feedback! We’re thrilled to hear that CollaborateMD’s ease of use, real-time eligibility checks, and reporting tools have helped streamline your billing operations. We appreciate your suggestions regarding automation and reporting customization — input like yours helps us continue enhancing the platform to better serve practices like yours. We’re grateful for your trust in CollaborateMD!

Replied October 2025

Jazmine A.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

Easy to navigate, Customizable Reports, 100% Recommend

Love CollaborateMD, we recommend this system to all of our clients -- we've been using this system for over 5 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love CollaborateMD's customizable reporting. The system is easy to use and also very easy navigate.

Cons:

Sometimes getting accurate number on the reporting, but you have to really choose the right data fields and filters when creating custom reports.

Reasons for switching to CollaborateMD

Customizable Reporting, Ability to handle Volume, Ease of Access

Vendor Response

Hi Jasmine, Thank you for being a loyal CollaborateMD user for over 5 years! We’re thrilled to hear you value the customizable reporting, ease of use, and navigation. We appreciate your note on selecting the right data fields and filters, and we’ll continue working to make reporting even more intuitive. Your recommendation means a lot to us! - CollaborateMD

Replied October 2025

Annette C.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Reviewed May 2025

Training is taking too long and inadequate

Supposedly I can reach out to my trainer and my representative. I have called my representative and emailed him several times for help. When I go to the chat or help desk they won't talk to me without going to my trainer who I have also emailed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to enter claims quickly without having to go from platform to platform. Other than that I find it confusing to use.

Cons:

I cannot get anyone to answer my emails. I get trained for one hour per week and then I have to struggle alone until the next training. My business is in limbo. I really do not think my trainer has ever entered a claim so they really can't see what I see and do not understand what I am talking about. There was a problem with an ERA last week and I cannot settle the claim because he didn't know how to deal with it. He never followed up with me to let me know how to proceed.

Reasons for choosing CollaborateMD

They sold me on the customer service and the one on one training I would receive. Unfortunately, I didn't realize they only had one trainer and I was going to be at his mercy for training and information.

Vendor Response

Thank you for your feedback. We’re glad you find value in being able to enter claims efficiently, but we’re truly sorry to hear about your training and support experience. What you described is not the level of service we aim to provide. Your concerns about limited training availability, lack of follow-up, and communication gaps are being taken seriously. We understand the impact this has on your business and are working to address these issues internally. I have passed along our info to our customer support team so we can assist you more effectively and work toward a resolution. We appreciate your honesty and the opportunity to improve. — The CollaborateMD Team

Replied May 2025

Sandy A.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Reviewed October 2025

Amazing Practice Management Software

Customer support is excellent and it always there if you have any questions. It also has a built-in schedule.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Payments are posted quickly and easily are deducted from the patient's account. The program easily integrates with practice fusion and its bi-directional.

Cons:

A bit of going back and forth within patient and claims section. Wish it would be combined into one.

Reasons for switching to CollaborateMD

Integrated with Practice fusion and auto posting EOBs

Vendor Response

Hi Sandy, thank you for sharing your experience! We’re happy to hear CollaborateMD’s integration with Practice Fusion and auto-posting features have been valuable for your workflow. We appreciate your feedback about patient and claim navigation—it’s helpful as we look for ways to make the platform even more seamless. We’re also glad our support team has been there when you need them!

Replied October 2025

Lindsey S.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 6 months

Reviewed June 2025

Business Owner

The system may be great once I get it set up to work like it needs too. There are so many errors still happening and I need proper assistance to make sure things are updated to make sure it's working the way it's supposed too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There isn't much to say other than it's user-friendly. Training was sub-par. Getting further assistance on how to make the system work effectively and efficiently is almost non-existent. Everyone I talk to wants examples of problems in the system but NO ONE seems to know how to set up the system properly to avoid issues.

Cons:

The setup process has been a disaster. Information on how to get the product working efficiently has been a struggle since the beginning. The trainer assigned had very little knowledge and left out so many important details.

Reasons for switching to CollaborateMD

athena had their own issues. They controlled too much of the money and the claim making it difficult to get things paid.

Vendor Response

Thank you for your honest feedback. We're glad to hear you find the platform user-friendly, but we're truly sorry that the setup and training experience hasn’t met expectations. We understand how critical it is to get up and running smoothly, and it’s clear we fell short in providing the guidance and support you needed. Your concerns about inconsistent assistance and missing setup details are being taken seriously, and we’re actively working to strengthen our onboarding and training processes. We’d like to help get things on track — It sounds like you have a meeting set up today with one of our implementation managers today. Please reach back out if you still have some more questions after this call. Thank you again for your transparency and the opportunity to do better. — The CollaborateMD Team

Replied June 2025

Regine M.

Verified reviewer

Executive Office

11-50 employees

Used daily for less than 12 months

Reviewed September 2025

Director of Luck of Billing

collaborate MD is a great option for medical billing practices. From onboarding clients to sending out the first batch of claims it has been easy transitions and accurate set ups. The customer service is also very knowledgeable and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Collaborate MD is so intuitive and able to be customized to each specialty to provide accuracy for our billing practice. The security and ease of use is the best!

Cons:

We do not have any cons for collaborate md. It is a great tool for making the biggest impact in your practice.

Reasons for switching to CollaborateMD

Ease of process was our main reason for switching.

Vendor Response

Thank you for your wonderful feedback! We’re thrilled to hear CollaborateMD has been intuitive, secure, and impactful for your practice. It’s great to know our onboarding process and customer support have made your experience smooth and successful. We truly appreciate your partnership!

Replied October 2025

Keli K.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Reviewed May 2025

Pluses and minuses for sure

Overall it is a fairly good experience. I was very transparent when we signed up for Collab that this implementation period cannot drag out for a month or two and the Collab rep stated she understood that. Here we are a month later. This is honestly ridiculous to drag it out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly and easy to navigate. I honestly was able to learn more on my own than with assistance.

Cons:

The implementation is sloppy and drags out. It should not take over a month to get this started. Extremely disappointing.

Reasons for choosing CollaborateMD

It was the current system used by the billing company.

Vendor Response

Thank you for your feedback. We're glad you found the system user-friendly and easy to navigate! We apologize for the implementation process not meeting your expectations. Delays like the one you experienced are not what we strive for, especially when clear timelines were discussed. Your concerns are heard, and we're working to improve our onboarding experience. We will pass this feedback along to our Implementation team. Please feel free to reach out to your account rep so we can address this more directly. We appreciate your honesty and the opportunity to improve! — The CollaborateMD Team

Replied May 2025

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