LigoLab LIS & RCM Operating Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LigoLab LIS & RCM Operating Platform

4.6

(32)

Pricing

Pricing available upon request

About LigoLab LIS & RCM Operating Platform

LigoLab is a provider of innovative end-to-end healthcare software for laboratories, servicing 200+ facilities nationwide.

As a comprehensive enterprise-grade solution, the LigoLab Informatics Platform includes modules for Anatomic Pathology, Clinical Pathology, Molecular Diagnostics, Lab Revenue Cycle Management, and Direct-to-Consumer, all on an integrated software infrastructure that supports every role, department, and the entire lifecycle of all cases, enabling laboratories to differentiate themselves in the marketplace, scale their operations, and become more profitable.

LigoLab’s RCM module is deeply integrated with the LIS. It automates ICD and CPT coding and many other financial tasks while also mitigating audit risk and increasing margins. Billing processes start at order creation with verification, eligibility, and scrubbing components that increase clean claim submissions and revenue, and decrease claim denials and compliance liability.

Additionally, LigoLab includes TestDirectly, a patient engagement portal that is scalable and creates end-to-end efficiencies for both labs and collection facilities. This helps labs boost capacity and improve turnaround times. Test...

LigoLab LIS & RCM Operating Platform Screenshots

LigoLab LIS & RCM Operating Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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LigoLab LIS & RCM Operating Platform Features

Popular features found in Revenue Cycle Management
Accounts Receivable
Charting
Denial Management
EHR/EMR Integration
For Healthcare
ICD-10 Compliance
Insurance Eligibility Verification
Patient Scheduling
Payment Processing
Revenue Management
Workflow Management
More features of LigoLab LIS & RCM Operating Platform
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Approval Process Control
Audit Management
Audit Trail
Barcode Printing
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Batch Processing
Billing & Invoicing
Calendar Management
Calibration Management
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Compliance Management
Compliance Tracking
Configurable Workflow
Credit Card Processing
Customer Database
Customer History
Customizable Dashboard
Customizable Reports
Customizable Templates
Dashboard Creation
Data Capture and Transfer
Data Import/Export
Data Security
Data Storage Management
Data Verification
Data Visualization
Digital Signature
Document Management
Document Storage
Dunning Management
EDI
Electronic Payments
Electronic Signature
EMR/EHR
E-Prescribing
Fax Management
Forecasting
Forms Management
HIPAA Compliant
Historical Reporting
Inventory Management
Inventory Tracking
Invoice History
Invoice Management
Lab Instruments Integration
Lab Order Management
Live Chat
Medical Billing
Monitoring
Multi-Location
Order Management
Patient Intake
Patient Portal
Patient Records Management
Payment Collection
Practice Management
Quality Assurance
Quality Control
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Records Management
Reminders
Remittance Advice
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Sample Management
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Specimen Management
Summary Reports
Task Scheduling
Template Management
Testing/QA Management
Test Panels
Third-Party Integrations
Transaction History
User Management

LigoLab LIS & RCM Operating Platform Integrations

Waystar

Stripe

LigoLab LIS & RCM Operating Platform User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

31%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.5

Functionality

4.6

Ron S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2020

LigoLab

The people behind the company, as always, are the answer to the incredible solutions they have brought to the marketplace. A great team to work with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and Functionality. Adaptability

Cons:

Upgrades, testing, and implementations difficult to manage.

Reasons for choosing LigoLab LIS & RCM Operating Platform

would like to say a few words of affirmation for LigoLab Information Systems. Their approach to system design is the best I have ever encountered in 40+ years of implementing and managing systems. Their Lab system design is solid and flexible which is very difficult to achieve. Their Database design lends itself to fast and efficient processing. The user interface is easy to learn and use. This allows the system to "guide" the user through efficient processing with minimal errors. The system also provides the user with copious and accurate reporting. The same things can be said about their Revenue Cycle Management system. It is clean, efficient, and productive. I would also like to point out that when new challenges present themselves their customer service excels in both identifying the problem and resolving it or coming up with a new solution. The people behind the company, as always, are the answer to the incredible solutions they have brought to the marketplace. A great team to work with Ron Sconyers

Reasons for switching to LigoLab LIS & RCM Operating Platform

Ageing system had met its end of life.

Stephen D.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Pathology Laboratory Review

Other than customer support, LigoLab LIS is a each to use, streamlined operating system that I would recommend to other pathology laboratories.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For my daily use, I enjoy that all the features I need access to are simplified and easy to access. The grossing queue is allows for my entire department to visualize the incoming cases that need to be completed. There is a streamlined effect that you can see with each individual case as the column to the left in anatomic pathology allows you to see the progression of each case block created as is progresses within each department further down.

Cons:

The imaging software within the grossing touchscreen is weak and poor. If an image is needed to be provided, when using the recommended camera, the image that is displayed is of poor quality and is small in size. This particular feature has not been fixed since the beginning of use.

Reasons for choosing LigoLab LIS & RCM Operating Platform

For the price point, you get the most for what we need while allowing customization for each department.

Brittany E.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Funky system, but great customer support

It is okay. I would prefer to use other platforms

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that whenever I have an issue, that I can call someone in customer support and they are usually pretty good with keeping everything up to date.

Cons:

That the server goes down, sometimes it is not as user friendly as you would think

David G.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

My experience after 7 years

This is what I tell everyone. 29 days out of the month I absolutely love it. LOVE IT. On the 30th day when the bill comes, I get grumpy. Then it starts over the next month.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For anatomic pathology they have thought about almost everything. The functionality and customization with relatively little major work or overhauling is unparalleled in the industry. It seems like every time we ask, can we do this? They walk us through how we could adjust settings and make it happen. They get pathology and labs. You can really tell the folks who developed this product worked in a lab environment.

Cons:

I wish it was cloud based. I wish they would apply their genius to include a scheduling module for pathologists and also a more robust means of case assignment to said pathologists.

Reasons for choosing LigoLab LIS & RCM Operating Platform

As a small business the up front cost was more manageable as a SAAS platform and they grew with us. Also, they answered every question I threw at them with thoughtful and honest answers and multiple demos. Also, as opposed to talking to someone who just did sales, many times in the due diligence I was talking with guys who helped write the program, the guys who knew it in and out.

Stacey G.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Use of Ease

Over all, our experience with LigoLab has been very good. There is not a perfect Information System, however, the customization we have been able to put into place have been very helpful in creating leaner work performances.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has greatly impacted our company. We are now able to easily run Quality Measure reports, better understand our daily volume, and track our current case load.

Cons:

Some of the wording within the software is different from wording routinely used in the industry.

Reasons for choosing LigoLab LIS & RCM Operating Platform

Over any other system on the market, we found the LigoLab system was much more user friendly for all department areas.

Reasons for switching to LigoLab LIS & RCM Operating Platform

Our laboratory had out grown AP Easy. They system could no longer handle our workload and number of users.

Chris B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

The high hopes to the good reality.

Very Good. I remember certain visionaries behind the LIS espoused a highly automated workflow, and overtime the LIS has preven to be close to those ideals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliability, customizability, and the speed of use.

Cons:

Without a thourough hands on training, there apears to be a considerable amount of redundancy for specific tasks. When collaborating with different developers I could see they had different views on implementing specific solutions for laboratory needs. At times there would be a certain lack of responsiveness to requested implementation.

Reasons for switching to LigoLab LIS & RCM Operating Platform

Software was no longer supported.

Shamim A.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Long time user, couldn't be happier!

I'd say that the experience with LigoLab to this time has been excellent, can't really complain. It has simplified our daily work processes in the lab, given us a product that is easily adaptable to changes within our business, and our doctors have been able to easily adapt and utilize the system after training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For effective LIS software, the most important thing is to have a clean user interface that is simple and intuitive to navigate and LigoLab is excellent in that regard. Training new users on how to navigate the system is simple, workflows are intuitive to follow, and the system is laid out in such a way that relevant components to a given workflow are easily accessible and view-able. We initially started using the software in our lab midway through 2017 and have been using it ever since. We began with only GYN Cytology being processed through the system, but in the years following we've since moved over our NGYN and Surgical work as well. We've moved over the majority of our lab operations over to the program and have found it to be an excellent system with great resources available that make tracking cases and analyzing statistics on a quarterly and/or yearly basis very simple. It's simple to update existing templates, implement new lab tests, and create/review custom reports to track all the relevant statistics for orders in your system. If we ever run into an issue or have an implementation in mind that we cannot perform ourselves, it's very easy to get in touch with someone on the development team to help push down fixes down the pipeline.

Cons:

The only issue I have with the system is the speed of use. Booting up the program can take some time depending on certain machines/environments, but this is mostly due to minor updates being performed on the program whenever it is booted up as well as database connection. Once the environment has been booted up it's reasonable, but actually booting up the program can take upwards of a minute and a half.

Reasons for choosing LigoLab LIS & RCM Operating Platform

It was just the best option available at the time and our doctors had had previous experience with it before and were interested in trying it out for any work that did not have to be run through our pre-existing system.

Reasons for switching to LigoLab LIS & RCM Operating Platform

Cerner is a system that we still use for part of our lab work due to pre-existing contracts with a client, but if given the option we would move over all of our lab work to LigoLab. Cerner's issues are mostly related to unintuitive user navigation, unnecessary application bloat, and a lack of concise workflows built in. It gets the job done, but it's not simple to navigate and it's very difficult to make any updates or necessary revisions to the program if there are simpler solutions for existing problems. The user interface isn't nearly as cleanly laid out either.

Michelle M.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

LigoLab support is well trained, innovative, and quick to respond!

Every instrument and assay has its own complications and the support at LigoLab always finds a way to meet and even exceed expectations during this process allowing for a smooth transition from training to production. :) I really enjoy working with our support team at Ligo and trying to make these transitions as simple and easy as possible for the production team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When creating a new test or setting up new equipment for production, I love that I can work with Ligo Lab support. They can stay on track of tickets, typically have a great response and turnaround time, and are incredibly nice while maintaining great professionalism!

Cons:

Sometimes setting up or training on a new type of test can be hard because there are so many ways to do one thing that it can get confusing. However, I am fortunate to have an excellent support team and Ligo Support such as [SENSITIVE CONTENT], who is great at explaining things and showing us his process so we can better understand. The support we receive with LigoLab is fantastic.

Alexis B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

LigoLab Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Once a user learns how to navigate the application it does become user friendly. The platform allows our facility to create a workflow that best fits our needs.

Cons:

Though it seems there are several reports and workflow actions that are used in similar labs, it seems that our facility needs a custom build. However, this may be due to how the application was created when first implemented by our facility.

Reasons for choosing LigoLab LIS & RCM Operating Platform

N/A. This application was selected by our facility before my tenure.

Lisa J.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Director of Laboratory Systems

During the peak of COVID, the Ligo Lab software allowed our lab to not only keep up but also take on additional testing for other laboratories. To name just a few things; we implemented high speed bulk scanning, drive through testing and many other features that allow us to keep testing in-house.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the flexibility of the LIS. I like that it can integrate with just about everything. The LIS has a Connect application which allows IOPs to accession their own cases and then forward to the lab for processing. This feature saves the laboratory from having to accession a case and the order is electronic. TAT doesn't begin until the specimen reaches the lab and the order is released. It's great for other laboratories that use our lab as a reference lab.

Cons:

Ad-hoc reporting could be improved upon. For example, If your attempting to pull data for a 12 month period and have specific filters like test type, client name it will take some time and patience.

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