NextGen Office 2026: Benefits, Features & Pricing

Wondering if NextGen Office is right for your practice?

Our Medical Scheduling Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

NextGen Office

4.0

(1276)

Pricing

Pricing available upon request

About NextGen Office

NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows.

This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient.

Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff...

NextGen Office Screenshots

NextGen Office Pricing and Plans

Starting price: $300.00

Free Trial

Free Version

Basic

$300.00

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

NextGen Office Features

Popular features found in Medical Scheduling
Appointment Management
Billing & Invoicing
Calendar Management
Faculty/Staff Management
HIPAA Compliant
Multi-Location
Patient Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Self Service Portal
Third-Party Integrations
More features of NextGen Office
Accounts Receivable
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Analytics
API
Appointment Scheduling
Audit Management
Audit Trail
Automated Scheduling
Automatic Transcription
Availability Management
Batch Processing
Care Plan Management
Case Management
Charting
Chat/Messaging
Claims Management
Claims Scrubbing
Claims Tracking
Client Portal
Clinical Notes
Clinic Interoperability
Code & Charge Entry
Coding Assistance
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Database
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Discovery
Data Import/Export
Data Visualization
Decision Support
Denial Management
Document Management
Document Storage
Drag & Drop
Drug Reference Database
Dunning Management
EDI
EHR/EMR Integration
Electronic Claims
Electronic Payments
Electronic Prior Authorization
Email Reminders
EMR/EHR
E-Prescribing
Facility Scheduling
File Sharing
Financial Management
For Cardiologists
For Dermatologists
For Family Medicine
For Healthcare
For Medical Purposes
For Mental/Behavioral Health
Forms Management
Formulary Management
For Obstetrics & Gynecology
For Ophthalmologists
For Pain Management
For Physical Therapy
For Podiatrists
For Urgent Care
For Urologists
Growth Charts
Handwriting Recognition
Healthcare Compliance
Historical Reporting
ICD-10 Compliance
Imaging and X-rays
Immunization & Allergy Tracking
Initial Assessments
Insurance Eligibility Verification
Insurance Management
Invoice History
Invoice Management
Lab Integration
Lab Order Management
Lab Results
Live Chat
Meaningful Use Certified
Medical Billing
Medical History Records
Medical Terminology Database
Medication Alerts/Warnings
Medication History
Medication Management
Messaging
Mobile Access
Multi-Channel Communication
Multi-Physician
Multi-Provider Practice
ONC-ATCB Certified
One-to-One Messaging
Online Forms
Online Intake Forms
Online Refills
Online Scheduling
Order Entry
Outcome Assessment Tools
Paper-Based Claims
Patient Communications
Patient Engagement
Patient Intake
Patient Portal
Patient Questionnaires
Patient Scheduling
Payment Collection
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Pre-Registration
Process/Workflow Automation
Progress Notes
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Updates
Records Management
Recurring/Subscription Billing
Referral Management
Referral Tracking
Registration Management
Reimbursement Management
Remittance Advice
Remote Treatment Planning
Reporting/Analytics
Revenue Management
Revenue Recognition
Scheduling
Search/Filter
Self Check-In/Check-Out
SMS Reminders
SOAP notes
Speech Recognition
Surveys & Feedback
Task Management
Task Scheduling
Telemedicine
Telemedicine Integration
Template Management
Templates
Transaction History
Treatment Planning
Urgent Care Templates
User Management
Video Conferencing
Vitals Tracking
Voice Recognition
Workflow Management

NextGen Office Integrations

InstaMed

Doctible

NextGen Office User Reviews

Overall Rating

4.0

Ratings Breakdown

41%

38%

13%

Secondary Ratings

Ease of Use

3.9

Value for money

3.7

Customer support

4.0

Functionality

3.9

David M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for free trial

Review source

Reviewed December 2025

Updated Review

I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help

Cons:

Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times

Omid E.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Reviewed July 2025

Solid EHR/PM with Potential if Enhanced

NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any.

Cons:

NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced.

Reasons for choosing NextGen Office

The price and familiarity of the platform helped. I have templates already built, so that was easy to move over.

Angela B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Nexgen Office

The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

Nextgen is very user friendly. The flow between patient charts and medications are easy.

Cons:

There are not very many specialty areas in the system.

Reasons for switching to NextGen Office

We just did not like the reports or the availability of some items in the EMR

Lloyd M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed August 2025

Very Happy with NextGen Office!

We've been with NextGen Office for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent.

Cons:

NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app.

Reasons for choosing NextGen Office

NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize

Jazel B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

NextGen Office

Very good so far. We love the platform, it has been very useful. We like how it is customizable for our small practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding process was seamless. It is very robust. As we expand our clinical services, this is very helpful in terms of being customizable.

Cons:

Training with live person is limited, they only have a certain amount of time allotted and you have to pay for extra one-on-one training.

Reasons for switching to NextGen Office

We need something more robust and NextGen was able to give us the features we need.

Kari D.

Verified reviewer

Medical Practice

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Horrible- do not use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program.

Cons:

Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!!

Reasons for switching to NextGen Office

Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software.

Beth B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Don’t do it

Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat.

Cons:

The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up.

Reasons for choosing NextGen Office

My business partner chose it because she used it in the past

Vendor Response

Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team

Replied May 2025

Nicholas M.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Not competitive

It is slow, inconvenient and your staff will not like it. The quality of your notes will likely decrease. Using this may adversely affect employee morale. The only reason for this program to exist is affordability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile app is at least not substandard. It will allow you to use speech recognition easily, but you may not like working on an iPhone or iPad.

Cons:

The desktop is unbelievably slow and offers no advantage over any of its competitors.

Reasons for switching to NextGen Office

Merged into another practice. Our leadership failed to question bad decision making.

Vendor Response

Hi Nicholas, Thank you for your feedback. We're glad the mobile app and speech recognition features supported your workflow. We understand your concerns about desktop performance and have since made key updates to improve speed and usability across the platform. Affordability is only part of the value we aim to deliver, and feedback like yours helps us continue evolving to meet that goal. —The NextGen Healthcare Team

Replied May 2025

Tracy R.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed September 2025

Nextgen Review

Overall we have had a positive experience. We would appreciate more communication from customer support once a problem is resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have appreciated the ease with which the system can be navigated on both the practice management and EHR sides of the software. Messages and tasks are easy to use.

Cons:

I do not like that only one user can be in the soap note at one time. It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion.

Reasons for switching to NextGen Office

We were having issues with IMS being reliable for daily use.

Heather T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

NexGen insights

Nexgen had many uses I used on a daily basis such as charting, e-scribing medications, ordering office supplies, as well as a patient portal where patients could access, they're records and medication list.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Patients can review their personal health records, including medications and lab test results and the billing integration helped my billing needs

Cons:

learning to customize can be pretty complex and time consuming. It's really not the best for a small practice.

Showing 1 - 10 of 1276 Reviews

See All Reviews