MemberClicks 2026: Benefits, Features & Pricing

As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members.

Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance.

Over the years, the system evolved alongside our needs, consistently introducing new features that we found to be extremely valuable.

It would be really helpful if there were a way to preview the form as members will see it while you're creating it.

It's easy to use, you can have multiple users (all your staff) and the tech support is exceptional.

Sometimes it seems to have too many steps to accomplish a task. Example, setting up a new member requires about 30 steps, but I'm not sure other software would be better at this.

Before we moved over to Personify by MemberClicks our staff were piecing together membership reports, had dozens of tracking spreadsheets for membership and events and neither our staff nor volunteer leaders had confidence about the accuracy of the information. The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher.

We are completely satisfied with the platform.

The ease of use, assistance during set-up, and the customer service whenever we need help. The calendar management and mass communication tool is very good too.

The revenue reports cannot be customized which we would prefer. The ones they have are ok, could be better. Also the invoicing system and tracking you need to practice to get used to it. I usually go back to the training.

I'm waiting to find something. It's been a challenging process.

We were told it integrates with HigherLogic, and while that's technically true, the process is clunky and not visually appealing. All integration questions are on HigherLogic to resolve, and they do not play nice. The time frame for questions is often more than three days. Also, there is no integration with Zapier, which is extremely unfortunate as it's listed on the features for Memberclicks. I started using Zapier to integrate with our conference app, which was terrific, so I'm sad that Zapier is not an option.

I spend most of my time working in the backside of Memberclicks managing the 3000 members that our Association has. I really find it very easy to locate any member by the searches that are available. I also like being able to modify the profile views and profile information. I believe our members also find the profile pages very helpful and user friendly. I also really appreciate the forms sections and the variety of registration forms that I have created makes my life much easier!

I have asked many times for a couple options. I totally understand why they can't do it, but it would make my life SO much easier - on the forms - If only there were a couple more options for the "status" of the forms. Right now, there is only active or Deleted. It would be amazing if there was a third option, something like "completed" so it will remain in the profile instead of completely disappearing (from their profile) when I have to delete them. I also still find the PERMISSIONS stuff just mind boggling. I really don't mess with them much, because its over my head I think... But I know they would help me with it if I asked.

MemberClicks is low in complexity and serves as a bare bones association management system that offers the bare minimum in features and functionality. If you are in need of a simple database to execute the most basic functions (i.e., membership applications, registration for simple events and programs, an online learning library, etc.), then MemberClicks is the database for your small to mid-size organization.

MemberClicks is unfortunately lacking in a variety of areas, with cons outweighing the pros. - Customer service: MemberClicks guards who can ask their staff support-related questions. You can only have 1-2 staff serve as "super admins" who have access to reach out to MemberClicks for support. Our organization's experience has been frustrating in that we have received slow responses for questions, and there is not a lot of problem-solving or customization on MemberClicks' side for specific problems or ideas, beyond sending us pre-written help articles. I understand the concept of having 1-2 staff liaisons per association to make the line of communication easier on both sides; however, adhering to it in such a rigid manner does not always work for the association staff. For instance, on my team, our "super admin" does not do anything with event management or registrations, and mainly focuses on membership. I personally serve as the team's event manager and need to be able to speak with someone directly about ways to improve our registration process, but have been told I am not able to do so as I do not have administrator privileges. About a year ago, our team met with a MemberClicks representative who began the meeting by telling us we selected the wrong topic to discuss with her, and did not seem enthusiastic to answer our questions on the call. All of this makes me feel like our staff is more of an inconvenience than a customer. - Rigid, and non-flexible database: Unlike other platforms, MemberClicks seems rigid with most of its functionality. Since my primary job function is event management, let's focus on that. It seems that the only way to register someone for an event is through their forms feature, which forces an individual to go through filling out an entire, built-out form to be able to register for an annual conference, for instance. At least for the version we pay for, there does not seem to be a more interactive registration experience, and the user interface of the form is rather bland and "clunky," forcing the attendee to answer a list of questions built-out on the form. I wish that MemberClicks was more object-based. For example, rather than a long registration form for a conference where we have to include multiple questions around event add-ons (optional tours, dine arounds, etc.), I wish we could create separate, purchase-able "items", where they can pick and pay for different conference passes and add-ons as they please. It is difficult to do things like sell spouse-only passes on the same registration form as normal attendees, because for the initial question where an attendee selects a pass type, we want all of their corresponding attendee data to pull out separately with their filled out form, and MemberClicks only pulls data by number of times a form has been filled out. I also wish there was an easier way for member profiles to automatically update with information entered on the registration form for an event. It would also be nice for members to log into their profile and see which upcoming events they are signed up for versus simply if they have filled out/taken a "form." There are so many limitations since this database is not very interconnected or object-based. - Article management: The process of updating various web pages in the backend of MemberClicks is difficult. You have to try several times to click or highlight text until you are able to format it in the desired manner. Most of the web pages are managed and edited through MemberClicks, which leaves a very unappealing user experience and poor web design. I am sure a lot of the above has to do with the plan that our organization pays for and the fact that we don't have an expert on our staff who is solely dedicated to database issues; however, I feel these comments are valid as MemberClicks looks to improve its software and service offerings.

The implementation staff were very helpful and understanding. The implementation is at whatever pace you choose.

The sales team sold us a software product with promises of all it could do and none of that was accurate. It is not customizable or user friendly.

The software works okay but it is outdated and clunky. Needs serious design improvements. Not worth the cost.

Unreasonable cancelation policies. High price increases annually.