FileWave 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
Integrations
User Reviews

Overview

FileWave

4.4

(37)

Pricing

Starting at $40.00 per year

About FileWave

FileWave is a mobile device management and client administration solution that allows small to large size businesses manage application deployment, network configuration, passwords, profiles, email settings, patch management and more. The platform helps users block explicit content across various social platforms such as iBook Store, iMessage, YouTube and AirPlay.

FileWave offers a centralized console that allows IT managers to manage devices, profiles, asset distribution, bring your own device (BYOD) rights and permissions. This functionality can be accessed via a self-service portal and role-based access. It allows administrators to create custom settings with a parameterized profile module. Additionally, it provides detailed inventory reports with information on mobile device management (MDM), enrollment data, installed applications, device details, and IP addresses.

FileWave integrates with various third-party applications such as InvGate Service Desk and ServiceNow. The product is available on an annual subscription pricing and support is extended via phone, email and online helpdesk.

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FileWave User Interface

Popular FileWave Alternatives

Main Product

FileWave

4.4

(37)

Ratings Breakdown

4.38Ease of use
4.58Value for money
4.44Customer support
4.49Functionality

Pricing

Starting at $40.00 per year

Get Price

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4.86Ease of use
4.76Value for money
4.72Customer support
4.82Functionality

Pricing

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4.72Ease of use
4.60Value for money
4.66Customer support
4.51Functionality

Pricing

Available upon request

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Ratings Breakdown

4.54Ease of use
4.53Value for money
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4.50Functionality

Pricing

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TeamViewer ONE

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4.61Ease of use
4.37Value for money
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4.9

(475)

Ratings Breakdown

4.86Ease of use
4.58Value for money
4.87Customer support
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Pricing

Available upon request

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FileWave Pricing and Plans

Starting price: $40.00 per year

Free Trial

Free Version

Basic

$40.00

per year

No plan information available

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FileWave Features

Features of FileWave
Access Controls/Permissions
API
Application Management
App Management
Asset Lifecycle Management
Asset Tracking
Automatic Patch Deployment
Automatic Scans
Automatic User/Device Recognition
BYOD Management
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Customizable Fields
Customizable Reports
Customization
Data Visualization
Deployment Management
Endpoint Management
Inventory Management
IT Asset Tracking
Kiosk Mode
Location Tracking
Maintenance Scheduling
Mobile Content Management
Mobile Device Management
Monitoring
Network Wide Management
Patch Management
Policy Management
Process/Workflow Automation
Real-Time Reporting
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Risk Assessment
Secure Data Storage
Security Management
Self Service Portal
Software Management
Third-Party Integrations
Usage Tracking/Analytics
User Management
Vulnerability Scanning
Wireless Internet Access Control
Wireless Troubleshooting

FileWave Integrations

ServiceNow

FileWave User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

35%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.4

Functionality

4.5

Garret H.

Verified reviewer

Primary/ Secondary Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

A great program that makes my job easier

Overall we have been very happy with Filewave, being a user for 5+ years I don't see us ever switching.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

Deploying ipads is so simple and easy to manage them. We can push out ipad apps, track them down, and update them all wirelessly without much work. And customer service has always been great!

Cons:

Honestly nothing. We switched to a competitor over one summer and switched back just a few months later. I cannot thing of one thing that Filewave does that I like the least.

Jeffrey P.

Verified reviewer

Education Management

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed June 2020

Awesome software for IOS

The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup.

Cons:

There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :)

Reasons for choosing FileWave

The biggest reason for the choice of Filewave was the ability to control IOS updates for us. We use software on the iPads for speech and when IOS updates happen before testing can be done it causes problems. At the time when we purchased Filewave none of the other companies had a really good way of doing this.

Leon E.

Verified reviewer

Primary/ Secondary Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Less impressed as time passes

It's about time to search for a different product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As another reviewer wrote, "when it works, it's great".

Cons:

There are several feature requests I've made that just seem too obvious to not already be in place. Reports on fileset status are poor meaning we have very little idea who has gotten the fileset. Vague "Handled by MDM" with no documentation online to understand it. Filesets that cannot be removed from devices--"Upgrade Server" or "Apple's fault". Unable to connect remotely to multiple devices daily. This is one of the most needed features and right now I'd estimate 80% of our remote sessions do not connect.

Reasons for choosing FileWave

mostly budgetary

Reasons for switching to FileWave

mostly budgetary

Michael C.

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

For what you pay -- Great Software

There are 2 of us in charge of administering FileWave at our company. One guy is over the Apple side of things and I take care of the Microsoft side of things. Both of us like Filewave though we both are learning new things everyday. The pricing of the program was the last consideration we looked at, but I must say that it was what swayed us to go with Filewave. There are other MDMs out there that are better and more intuitive, but they are all triple the cost. For the price, you can't go wrong with Filewave.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The WYSYWIG GUI is easy to navigate and gives you the ability to create custom folder groupings for organizing your devices. The fact that we can manage PCs, Macs, and iOS devices from one tool gives a price advantage of not having to buy and maintain multiple managements programs. The "Observe Client" feature is super handy to remote into and control Macs and PCs. One super feature is the "Magic Fileset" feature that allows you to create filesets using only the changes a program or file makes in a device when installed or transferred. I'm not a great scripter, so this feature helps a lot. Now, you are able to include scripts that can be activated pre, during, and post flight of a fileset. The imaging works fairly smoothly if you can figure out what all you can get away with in Windows 10 that won't prevent sys-prepping. The ability to have boosters to aid the main Filewave server allows you to maintain relatively large architectures. Their support team is prompt and will go step-by-step with you to resolve issues. I like how you can set up multiple users and give specific levels of permission to each user.

Cons:

It seems a little prejudiced on the side of favoring Apple over Microsoft. I am told this will be changing with the transfer to the new CEO. There is a whole lot of documentation, but the online versions are not very user friendly. Again...documentation is light on the Windows side and tends to not be properly and thoroughly updated to the current operating systems. For instance, when I look up how to do a certain item on Windows 10, it will show how to to do it on Windows 7 but say that the same process can be done on Windows 8.1 and 10. Well...maybe it can, but you really need to know Windows in order to make the adjustments since they aren't exactly the same in their processes.

Vendor Response

We're excited to hear about how you're using FileWave to streamline your work with Filesets and other key functionality. Thank you for your honest review - please keep directly providing us your ongoing feedback so we can consider it when developing future updates.

Replied February 2019

Verified

Reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Perfect in multiplatform environments!

I find Filewave to be a compelling solution for cross-platform client management. It's reliable at getting software installed and does a good job reporting back client information. I simply wish QA could be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Filewave does a very good job consolidating all the platforms of devices - iOS, Windows, Chromebooks, macOS. Filewave's foundation is built with a strong Apple focus but has definitely been working over the years to build it's Windows and Chromebook feature set. Also compared to many competitors, I find it to be the most reliable in terms of successfully pushing software to machines.

Cons:

QA issues have plagued this software for many years. I've yet to do an upgrade and not have some major functionality break. We try postponing upgrades until the .1 or .2 patch releases typically but often we have no choice in order to get support for latest versions of iOS/macOS.

Vendor Response

Thank you for your honest review. We¿re pleased to hear that you find our multi-platform functionality reliable and effective. We strive to provide the best product with key functionality to coincide with new platform releases on short notice - please keep providing use your direct feedback so we can keep providing the most stable and effective endpoint management solution in the market.

Replied February 2019

Dan R.

Verified reviewer

Graphic Design

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Hours Saved = Money Saved

The big issue I was facing was being able to manage all the IT assets as well as being able to setup new machines in a timely manner. Before when I would have to setup a new machine or setup an existing machine, it would take almost 6 man hours because i had to do all the settings manually. Now, All I need to do is take it out of the box, add it to FileWave, designate the machine to a specific group and then FileWave does the rest. It installs all the specific apps and configurations I want. Each machine doesn't have admin access so it's very important that the machines are configured with a standard build across the board. Because of FileWave, I know what each machine has installed on it both hardware and software with a quick glance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's super easy to use. Software updates and patching is now a breeze compared to before. I use to go to each machine manually and spend easily 2 nights just patching. Now I can do it in one night in less than 5 mins. Having the ability to deploy a patch or software update, set a timer on when to deploy and then get a report after it finished... makes life so much easier when it comes to managing IT assets.

Cons:

The tracking features could be a bit better.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Great Functionality With A Few Bugs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is updated regularly and functions reliably. The platforms that can be managed are also a plus. Overall the software allows us to manage our computers and mobile devices without many issues.

Cons:

There are certain problems that occur and it appears to be database or command related. When speaking with support the best advice is often to wipe the device. This would be my biggest concern with the company. User data is important and erasing. device should not be a normal solution.

Vendor Response

We¿re happy to hear that our regular updates, multi-platform service, and functionality help you get the job done! Thank you for providing your honest feedback - please keep telling us directly about your experience so we can work to provide the best product experience possible. We¿d love another chance to help troubleshoot and resolve those database issues you are experiencing. Please reach out to us through our support portal at https://www.filewave.com/support/alliance-support.

Replied February 2019

Nick T.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Easy to use, but doesn't always work

When it works, this saves so much time. But when it does not want to install updates properly, then it can be pretty frustrating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Making filesets is very easy. The process of making a fileset and deploying it to clients is very self-explanatory.

Cons:

We have about 30% of clients that randomly stop checking into our FileWave server, and therefore do not get any updates that we push out. It can be frustrating tracking down ~150 devices every time I have an update to push out to make sure that it lands on their devices properly.

Vendor Response

We are glad to hear that you find Fileset creation and deployment intuitive, and appreciate your candor on the troubles you are facing. We would be happy to help troubleshoot the client-side issue. Please reach out to us through our support portal at https://www.filewave.com/support/alliance-support. Thank you again for your business, and always feel free to provide direct feedback.

Replied February 2019

David B.

Verified reviewer

Education Management

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2020

Filewave Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It functions very well for both iOS and Windows. Plenty of tools and deployment options for both. The remote viewing tool is always incredibly useful, particularly with much of the remote support we're doing in today's environment. The support staff for this product is top notch. The folks I'm paired up with definitely know what they're doing and thankfully I'm not just shuttled off to some third-rate call center who simply read a script and know very little about the product they're working with.

Cons:

1) Reliability of service can be an issue. There are always a handful of our Windows machines that stop checking in after a while and it's always when I need to be able to remote connect haha! It's a fairly common occurrence, but I'd wager the total number of PCs it happens to is roughly 3-5%. 2) The constant requirement of updating our Admin server/clients. I just wish the entire update process was so much more seamless. Every. Single. Update. Is. A. Big. Howdayado. I wish I could just press a button (or automatically) and it just does its thing. Like ChromeOS or MalwareBytes Endpoint Protection. 3)

Mitchell S.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Great Multi-Platform Management System

We use FileWave in a school setting. Previously we used separate management systems for iOS, MacOS, and Windows machines. FileWave is constantly usdating and improving their infrastructure, which has been great. They hold a yearly cilonferwnce that is very informative and let's us learn new skills in areas we choose. Their support is helpful, but getting in touch with them can be difficult. Their phone support has a max wait of 15 minutes, and then you get forwarded to voicemail. This happens almost every time I call. All in all, it works great, and we are happy with our switch to FileWave 2 years ago.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FileWave is a great management system that allows you to manage, observe, update, and push software to Mac, Android, iOS, and MacOS.

Cons:

There isn't a quick and easy way to see status of filesets that have been pushed, such as a pie chart.

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