FileWave 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FileWave

4.4

(37)

Pricing

Starting at $40.00 per year

About FileWave

FileWave is a mobile device management and client administration solution that allows small to large size businesses manage application deployment, network configuration, passwords, profiles, email settings, patch management and more. The platform helps users block explicit content across various social platforms such as iBook Store, iMessage, YouTube and AirPlay.

FileWave offers a centralized console that allows IT managers to manage devices, profiles, asset distribution, bring your own device (BYOD) rights and permissions. This functionality can be accessed via a self-service portal and role-based access. It allows administrators to create custom settings with a parameterized profile module. Additionally, it provides detailed inventory reports with information on mobile device management (MDM), enrollment data, installed applications, device details, and IP addresses.

FileWave integrates with various third-party applications such as InvGate Service Desk and ServiceNow. The product is available on an annual subscription pricing and support is extended via phone, email and online helpdesk.

FileWave Screenshots

FileWave Pricing and Plans

Starting price: $40.00 per year

Free Trial

Free Version

Basic

$40.00

per year

No plan information available

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FileWave Features

Features of FileWave
Access Controls/Permissions
API
Application Management
App Management
Asset Lifecycle Management
Asset Tracking
Automatic Patch Deployment
Automatic Scans
Automatic User/Device Recognition
BYOD Management
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Customizable Fields
Customizable Reports
Customization
Data Visualization
Deployment Management
Endpoint Management
Inventory Management
IT Asset Tracking
Kiosk Mode
Location Tracking
Maintenance Scheduling
Mobile Content Management
Mobile Device Management
Monitoring
Network Wide Management
Patch Management
Policy Management
Process/Workflow Automation
Real-Time Reporting
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Risk Assessment
Secure Data Storage
Security Management
Self Service Portal
Software Management
Third-Party Integrations
Usage Tracking/Analytics
User Management
Vulnerability Scanning
Wireless Internet Access Control
Wireless Troubleshooting

FileWave Integrations

ServiceNow

FileWave User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

35%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.4

Functionality

4.5

Garret H.

Verified reviewer

Primary/ Secondary Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

A great program that makes my job easier

Overall we have been very happy with Filewave, being a user for 5+ years I don't see us ever switching.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

Deploying ipads is so simple and easy to manage them. We can push out ipad apps, track them down, and update them all wirelessly without much work. And customer service has always been great!

Cons:

Honestly nothing. We switched to a competitor over one summer and switched back just a few months later. I cannot thing of one thing that Filewave does that I like the least.

Ben N.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Filewave, the technicians tool

We have had a great experience, I would definitely recommend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

there's not some overly built GUI with flashy colors, but i've found nost anything I want to do MDM wise, you can make it happen, and usually there are several ways you can make it happen depending on what you need. I love the customization. I built my device hierarchy from nothing and have been able to confugre how I want to see things, add custom fields, multiple locations, etc etc.

Cons:

While having that customization is great I do feel as though custom reports are not as readily available as i'm used to, I would like to be able to export device info on spreadsheets when needed and i've had trouble generating specific reports for certain rollouts when needed.

Reasons for choosing FileWave

seemed to cover all the bases as far as our needs and the cost per device.

Reasons for switching to FileWave

cost issues

Matt B.

Verified reviewer

Design

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

A buggy and directionless mess

We purchased FileWave because we needed a cross-platform endpoint management solution for our environment, and it was less expensive than other options at the time. Plus, we were forced to look for a new solution after our former one, "Absolute Manage" was discontinued, and several engineers for that product reportedly ended up working with FileWave. After basic deployment was finished and we began shutting down our Absolute Manage services, the issues started adding up. Basic client information missing, inability to customize display, issues with duplicated clients, issues with MDM enrollment &/or profile installation for new devices...the list of issues over the years is longer than I can even summon in my head. We've begrudgingly been able to customize the product over the years to do the basic things you might want from an endpoint management software, but the number of outstanding issues is still significant. Support sessions frequently involve rescheduling at the last minute or joining a session only to sit for 10-15 minutes with nothing happening, or watching a support technician flounder around in the CLI, checking in with their team to figure out how to run commands... Basic things will occasionally break or get replaced with options purchased from other vendors (such as the remote session 'Observe' function being replaced with TeamViewer, which requires more money if you want to license more than the 2 users granted to each FileWave deployment).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cross-platform (Windows, macOS, iOS, tvOS)

Cons:

BUGS, ENDLESS BUGS, with no 'Known issues' documents published Very little is ready "out of the box" - prepare to build all automation/commonly-used information items yourself Support is SLOW and lackluster at best Product development is slow and generally problematic with each release

Reasons for choosing FileWave

Cross-platform capabilities, cost

Reasons for switching to FileWave

Product discontinued

Bert S.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Reviewed July 2020

Must Have for a hybrid environment

Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to manage Windows, macOS, and iOS devices with one tool was a must. Being able to enroll machines with Apple's DEP into FileWave and enroll Windows machines with Group Policy made it a very easy deployment. It was instrumental in helping us achieve a fully remote-work environment to be able to deploy software, and gather device information from their Custom Field features.

Cons:

Having a cloud based administrative portal would be a huge plus. There is some scripting knowledge that is needed in order to accomplish the things you want to do with Windows machines, as there is no native "profile manager" or GPO-like menu like for macOS.

Reasons for choosing FileWave

We chose FileWave because it can manage both operating systems used in our environment and the cost was very comparable to either vendor.

Heidi S.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

FileWave Endpoint Management

FileWave has saved so much time with distributing software, updates and managing our iPads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, it works quickly. Years ago we had to re-image computers to distribute updates. With FileWave, you just create the file set and update the model, off it goes to all of the client devices. It is a top quality MDM and makes managing iPads a breeze. Another nice feature is device location. Once enrolled a device sends a location. It makes locating lost devices easier.

Cons:

Honestly, I can't think of anything at the moment. This product has made life so much easier in our department.

Reasons for choosing FileWave

Recommendations from other school districts convinced us FileWave was the best product for our needs.

Terry J.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2020

Filewave helps make System Management easier.....

Filewave Management has drastically cut down our time in all areas of system management. We can now be more productive and more engaged with our end users, & it enables us to be able to no longer dread putting some features into the hands of the users. We can now trust our users to do their updates, download their necessary software, and yet still have the granular control we need over our deployed technology. Overall, we are very happy with Filewave!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Filewave Management Tools make it easy to implement and update technology in our district with ease. The ability to set up filesets, schedule updates, and push out features to users who need it is a blessing, and cuts down on the amount of run around we normally use to do, having to touch each device, some times two or three times. With Filewave and ASM, we have gotten our Mac and iPad fleet down to zero touch management, and can deploy and re-deploy machines as needed in less than 4 hours, most times at about 2 hours easily. And we can also support our users at home, by supplying updates via the App Portal for them to Self-Service update their machines.

Cons:

There are aspects that could be approved, which I see some of which Filewave is actively working on. But the four BIGGEST things I personally would like to see are: (1) the ability to color code filesets, so that our junior admins can know at a glance which items are CRITICAL and which are MEDIUM and LOW Priority items; (2) the ability to Duplicate Filesets within the Filesets window, (3) the ability to manage or remove duplicates without the need for scripting and (4) the ability to lock users into updating their machines, as we still have a few stubborn users who keep using the 2 hour delay button repeatedly. IT would be nice to just give users ONE CHANCE at the two hour delay, and then after they use that one time, be locked into having to do their update.

Reasons for choosing FileWave

Cost per Device, Support Contract.

Verified

Reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Filewave is the complete device management suite for multi platforms.

FileWave is the all in one Swiss army knife of device management tools. We chose this product because of its ability to help us with managing our iPads, MacBooks and Windows PC's. The support and leadership are also the reason our company chose FileWave. They really listen to the customer and want to make the experience a positive one. They believe the product is the what makes "IT the Easy Button". In many ways FileWave has done that for us. I am not sure how we could manage over one thousand devices on a daily basis with out it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that we can manage all devices from a single pane of glass is the key. Working with PC's, Macs, iOS, Android, Chrome devices makes this product above any other. I can manage devices, distribute packages and patches, I can remote into a device and run queries on device performance. What more do you need!

Cons:

I have not had any issues that would warrant a negative response. The support team is great and would take care of any concerns.

Verified

Reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Filewave claims to do it all, and it does...not everything well

Overall a mixed bag of useful and painful. Could have used better advice for setup such as what hardware/server OS to use. Apple is to blame for a lot of any issues we've had, Filewave stays up to date and has the best support I've ever dealt with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the versatility of Mac or PC management. I like remotely pushing out software, to whichever computers I want...makes managing over 10k computers a LOT easier.

Cons:

Sometimes slow, sometimes installs software without any reason visible (hard to see what is going to be installed on certain clients because of hierarchies of folders). Should have an easier way to create software packages to push out (like Ninite).

Vendor Response

Thank you for providing your review of our software. We are always pleased to hear about how helpful our Support team is - they truly are a great group. Please keep giving us your feedback about your experience and be sure to let us know if we can help with any Apple-related issues.

Replied February 2019

Jeffrey B.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Ultimate Flexibility

3-year FW user with experience using the platform to manage a complex environment across 6 campuses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Filewave allows the LCSS technology department to respond in real time to the various challenges we face. From creating new filesets to deploy necessary programs to modifying user settings, Filewave truly does it all. I've found the platform to be user-friendly and the Filewave support team to be knowledgable, patient, and thorough.

Cons:

Continued buildout of the knowledge base and documentation of best practices for administration would be appreciated.

Bianca J.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

FileWave MDM

Overall, we are very happy with FileWave. Very few problems occur, and when they do, they are never extreme problems. We’ve never had downtime or complete unusability as we have from our previous MDM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reliability is good. That was a major concern for us after our experiences with our last MDM provider. FileWave has been extremely reliable, and it always works well. The software functionality is stable; our old MDM would randomly take away features. So far, we’ve had very good luck with FW. Updates come often as well, which is always a plus.

Cons:

We don’t like how long it sometimes takes to get things resolved. Granted, our prior MDM was way worse. The software has some specific bugs that have not yet been worked out; as an example, device naming doesn’t work well from the MDM.

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