myUnity Senior Living 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

myUnity Senior Living

3.1

(22)

Pricing

Starting at $2,000.00 one time

About myUnity Senior Living

Netsmart myUnity is a web-based electronic health record (EHR) that connects all senior living lines of business on one platform.

With myUnity, senior living organizations can utilize a single, unified EHR across all your lines of business, streamlining operations across your entire organization. The unified platform facilitates concurrent admissions, offers access to schedules and automates referral management, while giving providers a single view of one resident record, one care plan and one bill.

Instead of toggling between systems, everything is in one place, creating unparalleled efficiency and productivity or your organization. Robust integration allows providers to participate in care coordination and electronic referral management, helping to drive clinician satisfaction, while reducing the administrative burdens created by dependence on paper. The result means providers can place greater focus on delivering quality care.

In 2021, Netsmart earned multiple Black Book awards, ranking #1 in several categories: #1 Skilled Nursing and Senior Living EHR, #1 Client Rated Home Healthcare IT Solutions, #1 Client Rated Care Coordination, and Highest Client Satisfaction.

myUnity Senior Living Screenshots

myUnity Senior Living Pricing and Plans

Starting price: $2,000.00 one time

Free Trial

Free Version

Basic

$2,000.00

one time

No plan information available

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myUnity Senior Living Features

Popular features found in Nursing Home
Billing & Invoicing
Care Plan Management
Incident Management
Patient Intake
Patient Records Management
Scheduling
More features of myUnity Senior Living
Activity Dashboard
Activity Planning
Admissions Management
Alerts/Escalation
Alerts/Notifications
API
Assessment Management
Charting
Claims Management
Client Management
Clinical Care
CNA Tracking
Communication Management
Compliance Management
Data Capture and Transfer
Data Import/Export
Data Storage Management
Document Management
Electronic Signature
Electronic Submission
EMR/EHR
Event/Activities Planning
For Home Care Providers
For Nursing Homes
Geriatric Care
Home Health Care Management
Lead Management
MDS Review
Meal/Nutrition Management
Medication History
Nursing Forms Tracking
Payroll Management
Point of Care System
Referral Management
Rehabilitation Management
Reimbursement Management
Reporting & Statistics
Search/Filter
Spend Management
Staff Management
Staff Scheduling
Transaction Management
Workflow Management
Work Order Management

myUnity Senior Living Integrations

Cisco Unified Communications Manager

SAP Analytics Cloud

myUnity Senior Living User Reviews

Overall Rating

3.1

Ratings Breakdown

18%

32%

18%

23%

Secondary Ratings

Ease of Use

2.8

Value for money

2.8

Customer support

2.8

Functionality

3.2

Derek E.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Netsmart... easy to use and efficient

Overall, Netsmart works great as an EMR system for our company. It allows easy readable access to all of our patients. It guarantees that our patients important information is all in one spot and easily readable.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The software is easy to use and can be changed to support the different braches/teams I work for.

Cons:

It requires a lot of updates that can interrupt the work flow.

Nancy S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2020

Promises, Promises

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Cons:

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

Reasons for choosing myUnity Senior Living

10 years ago "Vision" was up and coming; the developers had great insight into Long Term and Post Acute care and a proven and successful history with software development in healthcare. We took a risk on a new player (HealthMEDX at that time) and they were willing to develop new billing functionality to meet our state requirements.

Reasons for switching to myUnity Senior Living

We wanted more functionality, better clinical applications, CNA touchscreens, integrated billing and clinical, our goal was to move all lines of business to one platform. (Though not realized in the end)

Vendor Response

Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward.

Replied October 2020

Carlo L.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Consider Other Options

The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module.

Cons:

The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately

Reasons for choosing myUnity Senior Living

Netsmart was willing to collaborate with our organization to benefit the product. That did not occur.

Jessie K.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Reviewed December 2020

Netsmart's myUnity Adapts to All our Varied Needs

Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

Cons:

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Reasons for choosing myUnity Senior Living

Because myUnity worked for all our lines of service, not just our residential programs.

Reasons for switching to myUnity Senior Living

We switched to myUnity (Vision at that time) because it could be used across our various programs, rather than only in our residential facilities.

Vendor Response

Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients.

Replied December 2020

Peggy B.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Reviewed September 2020

Robust EHR

We use this across the continuum of care at our corporation which works well for continuation of care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Cons:

Reports, inability to pull the information you want from the record.

Reasons for choosing myUnity Senior Living

Therapy module

Reasons for switching to myUnity Senior Living

Wanted a product that would include business office, pharmacy and therapy.

Vendor Response

Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information. We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information.

Replied October 2020

Jo W.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

The worst electronic charting system I’ve used in the last two decades.

It’s awful. Wish we could get our old system back. Nothing but issues for my coworkers and I.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I don’t like anything about this software. In fact most days I want to walk out on my job and throw my computer out the window due to this system causing more work and errors.

Cons:

It’s almost like someone who has never worked in the pharmacy or as a nurse created this software. The screen is small and hard to see, nothing is places in an intuitive spot, it takes multiple screens to get data in and out. We had PCC before and it was very user friendly. I consider myself computer savvy and wouldn’t wish this system on my worst enemy.

Reasons for switching to myUnity Senior Living

Employer had contract issues, so we were forced to make the switch to MyUnity.

Vendor Response

Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve experienced, and we want to help address your concerns. Your success is very important to us, and we encourage you to reach out to our Client Experience team at ClientExperience@ntst.com so we can work with you to improve your experience. Thank you again for your input!

Replied December 2024

Avrey R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

Major waste of time, money, and resources

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a search bar but it would be more helpful to have videos

Cons:

Not intuitive; really difficult to access help on call. Does not expedite daily tasks.

Laura M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Good EHR Sotftware

The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable.

Cons:

Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.

Ryan D.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Reviewed October 2020

MyUnity

Tech support could be better. and please change the name. 4 syllables for a name is too long. everyone still calls it vision

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A lot more updates than it did years ago - constantly coming out with new functionality

Cons:

Too much cost associated for every little add on

Vendor Response

Thanks so much for taking the time to write a review. We value that you appreciate the updates and new functionality we bring to the system. At Netsmart, we strive to constantly innovate and enhance our platform. However, I'm sorry to hear that our tech support and cost has been a concern to you. This is not what we'd like to hold ourselves to when it comes to quality of our service and support. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. You can expect to hear from us very soon. Thanks again for your feedback.

Replied October 2020

Terese L.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Have used HMX/Vision/My Unity since 2010 - business and census side

If it were up to me or to the majority of users - both clinical and finance departments this software would be gone. We dropped the use of the Resident Trust option and purchased separate software. Also dropped the use of the Rehab option and purchased separate software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to learn. I really don't have anything else good to say

Cons:

Terrible reporting functions. Very clunky to set-up. Very difficult to get any sort of custom reporting. Not intutitive. Screens waste a lot of space on nothing but the comment or text boxes are very small and can't be expanded. Forms building is very complicated.

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