Interakt 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Interakt

5.0

(5)

Pricing

Starting at $49.00 per month

About Interakt

Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries.

Interakt helps users capture leads. Existing leads can be imported into the system, divided into segments and nurtured in real-time. Interakt has a customer database where users can track customer sessions and activities. Each customer has a profile where users can track customer progress and group them into segments. Interakt also features email automation, which includes customizable templates and sends automated marketing and transactional emails.

A live chat module is included in the solution. Users can engage new customers and provide live support for existing customers. Chat windows are customizable and an offline mode is offered.

Interakt offers services on a monthly subscription basis that includes support via FAQs and through an online helpdesk.

Interakt Screenshots

Interakt Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per feature, per month

No plan information available

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Interakt Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Interakt
Alerts/Escalation
Automated Routing
Autoresponders
Calendar/Reminder System
Campaign Analytics
CAN-SPAM Compliance
Chat/Messaging
Contact Management
CRM
Customer Database
Customer History
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Templates
Data Import/Export
Dynamic Content
Email Marketing
Email Templates
Event Triggered Actions
Feedback Management
For Insurance Industry
Help Desk Management
Image Library
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Lead Capture
Lead Management
List Management
Live Chat
Macros/Templated Responses
Marketing Automation
Performance Metrics
Real-Time Chat
Search/Filter
Self Service Portal
Subscriber Management
Template Management
Ticket Management
Web-based Deployment
Widgets
WYSIWYG Editor

Interakt Integrations

Shopify

Squarespace

Weebly

Zapier

BigCommerce

Cloudflare

See all 9 integrations

Interakt User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

3.4

Functionality

4.0

Have you used Interakt and would like to share your experience with others?

Subhash S.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2016

Amazing all in one customer engagement tool

I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support. The support staff is very active and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy interface,Fast and Smooth.

Cons:

I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Verified

Reviewer

Furniture

51-200 employees

Used other for more than 2 years

Review source

Reviewed January 2018

Interakt is the swiss army knife of online customer engagement. Affordable and easy to use.

Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more. That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction. They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.

Cons:

The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.

kiran s.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

fraud

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Useless and expensive product/ app.Beware. Scam. Fraud.I ended up paying over Rs. 12000/- They levy extra charges also that you come to know later and then do not cancel the subscription if you ask them to and continue to fleece you. I did not have Rs.1 benefit from this. Totally useless.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2016

One of the most worthy tools

I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website. I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.

Cons:

Ghanshyam A.

Used unspecified for unspecified

Review source

Reviewed December 2015