Sovos 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sovos

3.5

(19)

Pricing

Starting at $1.00 per year

About Sovos

Designed for businesses in retail, manufacturing, finance, insurance and other industries, Sovos is a cloud-based sales tax solution that helps businesses manage tax compliance and regulatory reporting on a centralized interface. The platform supports various tax types including value added tax, sales and use tax, information reporting, unclaimed property and insurance statutory reporting. It helps users gain visibility into the transaction lifecycle, aiding in adherence to business and regulatory requirements. Sovos also supports tax determination on a global scale and automates the filing of various tax and regulatory reports. Key features include continuous transaction controls, VAT reporting, VAT determination, IPT determination and more.

Sovos Screenshots

Sovos Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

Sovos Features

Popular features found in Sales Tax
Sales Tax Management
Tax Compliance
Tax Filing
Transaction Tracking
More features of Sovos
Address Validation
API
Audit Trail
Consumer Use Tax
Exemption Management
Invoice Management
Real-Time Data
Taxability Verification
Tax Calculation
Value Added Tax (VAT)

Sovos Integrations

SAP HANA Cloud

SAP Business One

Adobe Commerce

NetSuite

Salesforce Sales Cloud

Sovos User Reviews

Overall Rating

3.5

Ratings Breakdown

26%

37%

16%

Secondary Ratings

Ease of Use

3.7

Value for money

3.3

Customer support

3.4

Functionality

3.8

Have you used Sovos and would like to share your experience with others?

Kimberly W.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Sovos review

About 7/10.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.

Cons:

They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.

Reasons for choosing Sovos

Made the most sense for our business - having to adjust a great number of transactions after they go through initially.

Reasons for switching to Sovos

They were messing up our sales tax returns.

Kristin U.

Verified reviewer

Printing

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed June 2020

Good but clunky

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.

Cons:

the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.

Reasons for switching to Sovos

TaxJar does not have robust reporting, we found several places where the reports from the system did not match each other. If you are not using one of their standard interfaces the program can give you unexpected results, which you don't want with sales tax.

Mark P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed January 2026

Awful non Existent Customer Support

Good job on sales tax filing. Absolutely awful/non existent customer support. Taking close to a year to correct over billing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sovos and taxify file our sales tax returns well. Everything else is actually not good at all. As long as you don’t have an issue it’s ok.

Cons:

Sovos customer support is absolutely awful. I very seldom leave bad reviews and when I do I virtually never rant but I will rant about how terrible/non existent their support is. I’ve been using them for years and more then once they charge me way more per month every month then they’re supposed to. When this happened the first time it took over 6 months to get anyone to reply to me. I opened dozens of support tickets. I sent dozens of email direct to support, admin, finance and all the personal sovos email I could find and no one would even reply. I spent countless hours on hold only to have the call disconnect. Finally someone replied after 6 months and fixed it. Then a couple months later it started again and this time is it now close to a year of being overcharged and still no help. I’ve had a a few people finally reply and say they’ll look into it but they never get back to me. It’s so frustrating and unfair. Once my credit card expired and within days they contacted me and threatened to cancel my services but when they owe me money they don’t seem to care at all.

Reasons for choosing Sovos

It worked for our needs other then terrible support

Katryna W.

Verified reviewer

Wholesale

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Good software for cost, frustrating help desk

Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

Cons:

The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.

Dawn S.

Verified reviewer

Consumer Goods

51-200 employees

Used other for more than 2 years

Review source

Reviewed November 2019

Taxport Review

For the most part, my overall experience has been positive. Our implementation was a bit bumpy and sometimes confusing due to incorrect information. Each year, while processing our forms, we've identified a couple oversights in the new tax year Alias and have worked with our M.S.R. to resolve. This year, our M.S.R. recommended testing in August/September to identify such issues prior to the pressure of tax form processing. We conducted testing and worked with our M.S.R. to resolve each issue so we're hoping for a smooth Q1 in 2020.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Flexibility. We process 1099s, 1042s, T4As & T4A-NRs. This application allows us the ability to upload our files to the RFM, import everything ourselves and then research & resolve errors. We involve our M.S.R. when technical issues arise but, outside of that, we're able to process our 16,000 forms each year pretty independently.

Cons:

It has a limited country table. We operate in over 300 countries and some of the forms we send out say "other country" in the mailing address because our payee resides in a country not included in the Taxport country table.

Reasons for switching to Sovos

SOVOS phased out Manchester.

Greg T.

Verified reviewer

Consumer Goods

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed March 2025

They repeatedly try to charge for cancelled services

We cancelled the Sovos Taxify service in Feb of 2024. They acknowledged the cancellation but then charged our card in March 2024 and would not respond to questions by email. The phone number for support went only to voice mail. We had to dispute the cahreg through our credit card company to recover the payment. In 2025 they again contacted us for payment but thankfully our card had expired so they could not just charge us directly. the support phone number is now disconnected. In my experience this company is not trustworthy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software worked OK but was not the best fit.

Cons:

We do not like the poor communication and false charges

Reasons for choosing Sovos

The value for our volume appeared to be the best value

Vendor Response

Hi Greg, thank you for notifying us at Sovos ShipCompliant about the difficulties you encountered with Sovos' Taxify service. The team is looking into the potential causes of the problem and are committed to addressing the issues you experienced. A member of our team will continue reaching out to you directly to gather additional information and carry this conversation toward resolution. Again, we appreciate you bringing this to our attention.

Replied March 2025

Verified

Reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Disappointed

Extremely disappointed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.

Cons:

Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare.

Reasons for switching to Sovos

Issues on the back-end...trouble with the integration between Avalara and our ERP system.

Vendor Response

Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at andrew.elvester@sovos.com.

Replied February 2021

Ramon P.

Verified reviewer

Construction

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Easy integration and very supportive company

I have no complains. They have been very helpful and they have helped us a lot during the implementation process. Fully satisfied after the 3-4 months we were working together.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is great. It is fast and it works well and when something important for our business was missing, SOVOS has implemented it in a few days. We integrated it with our SAP ECC and it's completely transparent to the user now who do not realize there's something else behind their usual SAP interface.

Cons:

Their service was down a couple of times during UAT testing, but they fixed it for good and this has not happened again.

Reasons for choosing Sovos

Direct support and guidance from them. No other companies involved inconsultancy and implementation. Also, better prepared for other countries than the US (according to our US Tax Consultants)

Melissa M.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Good Tax Software

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is very user friendly. We use Sovos for our tax calculations as well as to import information into our tax forms for filing. It has been a big help. It is a much better tax program than our old software,and we are able to get better reporting from this software as well.

Cons:

At first we had an issue with support getting back to us, however, lately that has not been an issue.

Reasons for switching to Sovos

This program was not meeting our needs.

Jeff C.

Verified reviewer

International Trade and Development

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Usability at it's finest

All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

Cons:

Does not have the ability to utilize an import for W2C forms.

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