1 million+ businesses helped. Get advice
Get Free Advice
Home

/

IVR Software

/

Klearcom

Overview
Reviews

Klearcom 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Klearcom is right for your organization?

Our IVR Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Klearcom
Klearcom
4.8
(11)

Pricing

Starting at $0.01 per year

About Klearcom

Domestic IVR Testing In Over 100+ Countries. Experience real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, featuring fixed line/GSM, no installation, and 24/7 triage.

Klearcom has developed an AI-driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real time and preventing customer outages in over 96 countries.

Our platform leverages AI to quickly detect and resolve problems by analyzing the full customer call path, benchmarking performance, and alerting on every issue. Utilizing machine learning, automatic speech recognition, and audio fingerprinting, we offer a comprehensive view of the call journey from customer to agent with a single test, which is highly appealing to our enterprise clients.

We enable our customers to benchmark local performance across more than 96 countries, uncovering blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time.

Key advantages of our platform include measuring audio quality at each call stage, conducting IVR/speech bot testing in 96 countries,...

and performing speech intent testing in 40+ languages. For instance, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and correctly transfers the call. The most significant advantage of our platform is that it requires zero integration with customer systems—simply provide the number, and Klearcom takes care of the rest.

Klearcom Screenshots

0
0
1
2

Klearcom Pricing and Plans

Starting price: $0.01 per year
Free Trial
Free Version

Klearcom Pricing

$0.01

per feature, per year

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    Klearcom Features

    • Popular features found in IVR
      Auto-Dialer
      Automatic Call Distribution
      Call Disposition
      Caller ID
      Call Monitoring
      Call Recording
      Multi-Channel Communication
      Reporting & Statistics
      Voice Mail
    • More features of Klearcom
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      API
      Assessment Management
      Audio Capture
      Automatic Transcription
      Benchmarking
      Callback Scheduling
      Call Center Management
      Call List Management
      Call Logging
      Call Reporting
      Call Routing
      Call Scripting
      Call Tracking
      Call Transfer
      Campaign Management
      Chat/Messaging
      Computer Telephony Integration
      Contact Database
      Contact Management
      CRM
      Customer Experience Management
      Customer History
      Customizable Reports
      Employee Coaching Tools
      Feedback Management
      Hierarchical View
      Interaction Tracking
      IVR
      Live Chat
      Load Scenarios
      Monitoring
      Move & Copy
      Multi-Channel Data Collection
      Multi-Channel Management
      Multi-Language
      Multiple Scripts
      Parameterized Testing
      Performance Testing
      Phone Key Input
      Predictive Dialer
      Pre-recorded Messages
      Quality Assurance
      Quality Management
      Queue Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting/Analytics
      Requirements-Based Testing
      SMS Messaging
      Software Testing Management
      Survey/Poll Management
      Surveys & Feedback
      Testing Scripts
      Test Script Reviews
      Text to Speech
      Third-Party Integrations
      Voice Customization
      Workflow Management

    Klearcom Integrations

    PagerDuty
    PagerDuty
    ServiceNow Problem Management
    ServiceNow Problem Management
    Jira Align
    Jira Align
    HubSpot CMS Hub
    HubSpot CMS Hub
    Zoho CRM Plus
    Zoho CRM Plus

    Klearcom User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    82%

    4

    18%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.6

    Value for money

    4.8

    Customer support

    5.0

    Functionality

    4.5

    MT

    Margot T.

    Verified reviewer

    Information Technology and Services

    1001-5000 employees

    Used weekly for less than 2 years

    Reviewed April 2025

    Excellent Partner

    5

    Overall, my experience with Klearcom has been very positive. The platform has significantly improved our ability to manage and test our phone lines and IVR systems. The automation and validation features have ensured that we maintain high-quality service for our end customers. Klearcom has also been a valuable partner in documenting our current systems, which has been essential for our transition to new technologies. The ongoing benefits and improvements in efficiency and reliability have made Klearcom an excellent choice for our needs.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What I liked most about Klearcom is its powerful automation capabilities. The ability to test phone lines regularly and automatically has been a game-changer for us. Klearcom's tools have also been instrumental in catching issues with our system during off hours, which helps us avoid any impact on business operations. Additionally, the auto discovery feature has saved us a significant amount of time by accurately documenting our "as is" state, which is crucial for our transition to a new system.
    Cons:
    There isn't anything I liked the least about Klearcom. The team has been incredibly responsive and supportive throughout our implementation process. Whenever we encountered any issues or had questions, they were quick to provide assistance and solutions, ensuring that our transition was as smooth as possible. Their dedication to customer service has been outstanding and has made a significant positive impact on our experience.

    Reasons for choosing Klearcom

    We chose Klearcom over alternative products due to its comprehensive automation and testing capabilities, which allow us to regularly and automatically test phone lines and catch issues during off hours, ensuring uninterrupted business operations. The auto discovery tool has been invaluable in accurately documenting our "as is" state, saving us significant time and effort during our transition to a new system. Additionally, the Klearcom team has been incredibly responsive and supportive, providing quick assistance and solutions whenever needed. Klearcom's ability to meet client requirements, support scalability for future growth, and enhance our overall efficiency and reliability made it the ideal choice for our needs.

    Read More

    AG

    Anthony G.

    Verified reviewer

    Pharmaceuticals

    10000+ employees

    Used daily for less than 6 months

    Reviewed October 2024

    Gold Star Klearcom

    4

    Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Klearcom's team was very easy to work with and very accommodating. [sensitive content hidden] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.
    Cons:
    Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs.

    Reasons for switching to Klearcom

    Cyara was a pricey solution but Klearcom was able to meet our basic requirements at half the price with more functionality that, while using Cyara, we had to create additional outside processes for.

    Read More

    JS

    Jeremy S.

    Verified reviewer

    Information Technology and Services

    10000+ employees

    Used daily for less than 12 months

    Reviewed August 2024

    Klearcom provides a strong automated solution for the manual task of test calls

    4

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience
    Cons:
    Dashboards aren't intuitive unless you're a expert on the system

    Read More

    JA

    Jack A.

    Verified reviewer

    Telecommunications

    10000+ employees

    Used daily for less than 12 months

    Reviewed August 2024

    Remote Testing with a Global Reach

    5

    Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.
    Cons:
    A little difficult to navigate initially due to all the acronyms. But I quickly adapted

    Reasons for choosing Klearcom

    not feasible and more expensive when added up

    Reasons for switching to Klearcom

    Price and they were very difficult to work with and not responsive to our needs.

    Read More

    DD

    Dries D.

    Verified reviewer

    Telecommunications

    1001-5000 employees

    Used daily for less than 12 months

    Reviewed August 2024

    BICS Review Dries Deley

    5

    only positive so far, from onboarding towards the current operational day to day support

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication
    Cons:
    coverage, as we would like to have all countries available ;) but this is work in progress, Klearcom expanding their reach

    Reasons for switching to Klearcom

    Coverage and support. BICS is growing his international footprint in Cloud and we needed a partner to grow with us

    Read More

    MS

    Matthew S.

    Verified reviewer

    Financial Services

    10000+ employees

    Used daily for less than 2 years

    Reviewed July 2024

    Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support

    5

    I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.
    Cons:
    I have no dislikes to report about Klearcom; my experience with both the app and the team has been entirely positive.

    Read More

    BI

    Balu Nivrutti I.

    Verified reviewer

    Computer Networking

    10000+ employees

    Used daily for less than 12 months

    Reviewed September 2024

    Working great and Made us more proactive

    5

    So far very good. Easy provisioning, testing tool and Alert management works well.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy provisioning, testing tool and Alert management
    Cons:
    Information in the alert, it will more descriptive will be helpful.

    Reasons for switching to Klearcom

    Better monitring, support and ease of use.

    Read More

    MG

    Manuel G.

    Verified reviewer

    Retail

    10000+ employees

    Used daily for less than 12 months

    Reviewed September 2024

    My Klearcom Experience

    5

    The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Softphone feature, being able to call from nearly every country is priceless.
    Cons:
    One China carrier no longer allows live testing, a minor inconvenience and it works for other carriers.

    Read More

    MB

    Michael B.

    Verified reviewer

    Retail

    5001-10000 employees

    Used weekly for less than 2 years

    Reviewed September 2024

    REZI Monitoring

    5

    through several acquisitions, we monitor connectivity on legacy service providers. then after we port #s to our service provider.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    the monitoring of our environment. ensures uptime. reports failed connectivity
    Cons:
    none that i can think of..

    Read More

    SW

    Shawn W.

    Verified reviewer

    Wholesale

    10000+ employees

    Used daily for less than 2 years

    Reviewed September 2024

    Great company

    5

    Great custumer service... willing to add their advise

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    There flexiblity in monitoring only what you need.
    Cons:
    The only thing I regret is not having more voice applications for them to monitor

    Read More

    Showing 1 - 10 of 11 Reviews

    Popular Klearcom Alternatives

    Main Product
    Klearcom

    Klearcom

    4.8
    (11)

    Ratings Breakdown

    • 4.64Ease of use
    • 4.80Value for money
    • 5.0Customer support
    • 4.45Functionality

    Pricing

    Starting at $0.01 per year

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.56Ease of use
    • 4.17Value for money
    • 4.37Customer support
    • 4.50Functionality

    Pricing

    Starting at $39.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.63Ease of use
    • 4.44Value for money
    • 4.55Customer support
    • 4.59Functionality

    Pricing

    Starting at $15.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.91Ease of use
    • 4.92Value for money
    • 4.89Customer support
    • 4.87Functionality

    Pricing

    Available upon request

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.36Ease of use
    • 4.45Value for money
    • 4.02Customer support
    • 4.34Functionality

    Pricing

    Starting at $135.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.72Ease of use
    • 4.65Value for money
    • 4.47Customer support
    • 4.55Functionality

    Pricing

    Starting at $79.00 per month

    Get Price

    Other Top Recommended IVR Software

    Five9
    Five9

    4.2 (481)

    Recently recommended 3 times

    Zendesk Suite
    Zendesk Suite

    4.4 (4065)

    Recently recommended 1 times

    Amazon Connect
    Amazon Connect

    4.5 (89)

    Recently recommended 1 times

    Ultatel Cloud Business Phone System
    Ultatel Cloud Business Phone System

    4.7 (41)

    Recently recommended 1 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare Klearcom with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice