Leaptree Optimize 2026: Benefits, Features & Pricing

As VP of Customer Operations & BI, I was looking for a solution to standardize quality across our multi-site contact center (US and South Africa). Leaptree Optimize delivered. The platform is intuitive, provides robust, actionable reporting, and the personalized agent dashboards (with gamification) have genuinely driven performance uplift. If you are serious about CX quality and run your business on Salesforce, this is a must-have.

Implementing Leaptree Optimize in our organization was a pleasant surprise when recommended by our internal team working on our Salesforce platform. It worked very well for how we approached quality assurance and performance management. As someone responsible for overseeing our customer service team, I really appreciate how easy it was to build custom QA scorecards that align with our specific goals. The integration with Salesforce was seamless, which saved us a lot of time pulling call data and customer interactions for review. The dashboards are clear and actionable, giving me a quick snapshot of how agents are performing and where coaching is needed. The reporting features have also made it much easier to track trends and flag issues before they escalate. There was a bit of a learning curve when we first set it up, but once we tailored it to our workflows, it became an indispensable tool in our QA process. It’s definitely had a positive impact on both team performance and customer experience.

My overall experience was very positive and highly impactful. I do wish there were trainings to understand more in depth the capabilities and possibilities of Leaptree.

Their team was very helpful during the implementation, then once our team got trained on how to use the tools it has not required maintenance. We were able to customize the tool to run QA on our custom objects and set QA schedules to fit our team needs

Leaptree is a well-rounded, Salesforce-native solution that I would recommend to any team aiming to strengthen their QA framework.

Leaptree has become an essential component of our QA program, bringing greater efficiency, organization, and clarity to our workflows. If you're looking for a comprehensive solution to optimize your QA process, this platform is definitely amazing.

We purchased LeapTree when we were starting our Quality Management program. From the onset it was easy to set-up especially with the help of the dedicated onboarding manager. Since it's native to Salesforce, the scorecards are intuitive to setup and the dashboards integrate with existing Salesforce fields/data. Overall, the LeapTree product met our needs for when we launched our QA program and is continuing to meet them with their changing product base.

Leaptree has taken our QA scoring from manual spreadsheets to automated, system-native scorecards that are easy to update and consistently generated. Having all QA data directly in our platform has improved reporting, coaching, and overall performance which makes our process faster, clearer, and far more effective.

Creating and updating QA scorecards is simple, and we can clearly see call quality trends, coaching needs, and who’s performing well. It’s helped us standardise evaluations, reduce manual work, and make QA feel fair and transparent for everyone. Overall, Leaptree has helped us improve quality, save time, and give our managers better insight into every interaction. I’d happily recommend it to any team looking for a straightforward QA solution.