Opin 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Opin

4.0

(1)

Pricing

Starting at $49.00 per month

About Opin

Opin is an AI-powered customer feedback software designed to analyze survey responses and provide actionable insights. It helps businesses understand customer sentiment through various feedback methods, supporting product teams, customer success departments, and executive leadership in gathering insights from their user base.

The software includes multiple survey types such as NPS, CSAT, CES, and PMF, all managed within one platform. Feedback is collected through methods such as JavaScript SDK, email links, or web links. The AI analysis engine processes responses to identify sentiment patterns and extract key themes without requiring manual review.

Opin provides real-time insights with summaries that highlight significant trends in customer feedback. The platform allows for the quick deployment of branded surveys without complex setup. Sentiment analysis features help identify positive feedback and potential issues, enabling organizations to make decisions based on customer input.

Opin Screenshots

Opin Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Hobby

$0.00

Plan includes:

100 Responses Per Month
1 Project
Basic Analytics

Pro

$49.00

flat rate, per month

Plan includes:

1,000 responses per month
Unlimited projects
AI-powered analytics

Enterprise

Pricing available upon request

Plan includes:

Custom integrations
Priority support

Opin Features

Popular features found in Customer Satisfaction
Complaint Monitoring
CRM
Customer Experience Management
Customizable Forms
Customizable Templates
Data Import/Export
Reporting/Analytics
SMS Messaging
Trend Analysis
Visual Analytics
More features of Opin
AI/Machine Learning
CSAT Survey Structure
Feedback Management
Multi-Channel Communication
NPS Survey Structure
Performance Metrics
Sentiment Analysis
Survey/Poll Management

Opin Integrations

Zendesk Suite

Opin User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Have you used Opin and would like to share your experience with others?

Verified

Reviewer

Packaging and Containers

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

Simple, user-friendly NPS tool

It has been an easy setup, economical and just what we needed to collect and act on our customer feedback. Easy to use NPS, CSAT and other survey templates along with the AI summaries make it a very useful tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, easy to use dashboard. It offers all the surveys I actually need like NPS, CSAT, 5 start reviews without any of the clutter that other tools have. And the AI summaries are a lifesaver. It gives insights in a clear and meaningful way so I don't have to comb through all the reviews manually.

Cons:

I was hoping for a zendesk integration, but it doesn't have it yet. It also lacks some of the extra flair that other tools have.

Reasons for switching to Opin

This is intentionally lightweight and much more value for money.

Showing 1 - 1 of 1 Reviews