ClickUp vs. Smartsheet: 2026 Comparison
Updated June 3, 2025 at 3:32 PM
Written by Eduardo Garcia
Content Analyst
Edited by Caroline Rousseau
Senior Editor

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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons

Pros:
- Efficient project management
- Collaboration features
Cons:
- Complex learning curve
- Limited advanced features

Recent reviews predominantly come from small businesses (83%) in the marketing and advertising, IT, and computer software industries.
Pros:
- Task management
- Workflow customization
Cons:
- Slow performance
- Complex interface
8,016 verified reviews evaluated
371 features analyzed
140 integrations considered
Comparison Snapshot
Starting Price
$10.00
Starting Price
$12.00
Pricing Comparison
Starting Price
$10.00 / month
Free
$0.00
Unlimited
$10.00 / month
Business
$19.00 / month
Enterprise
Pricing available upon request
Starting Price
$12.00 / month
Pro
$12.00 / month
Business
$24.00 / month
Enterprise
Pricing available upon request
Advanced Work Management
Pricing available upon request
Our analysis of 1,154 reviews on Smartsheet and ClickUp’s pricing reveals that both offer free trials to explore features. Smartsheet has a 30-day full-access trial, while ClickUp offers a “Free Forever” plan with basic features.
ClickUp’s pricing plans are better perceived by users, while user reviews for Smartsheet are mixed. ClickUp's "Free Forever" plan is valued for affordability and features like time tracking. However, limitations an...
d upgrade needs are concerns. Smartsheet is valued for project management but criticized for the high costs of essential features and lack of a free plan beyond the trial.
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Reviewers Perspective
Ease of Use
ClickUp Reviewers Rating
"a clear and organized view of tasks, timelines, and dependencies"
4.0
Smartsheet Reviewers Rating
"great features like gannt charts, intuitive user interface, and time tracking"
4.0
Our analysis of 1,251 reviews on Smartsheet and ClickUp reveals 75% positive experiences regarding ease of use for Smartsheet and 72% for ClickUp. These insights can help highlight strengths and areas for improvement regarding each tool's ease of use.
Smartsheet is recognized for its user-friendly interface and customization options, allowing quick adoption without technical expertise. It offers strong integration capabilities, flexible us...
er access management, and clear task organization, boosting productivity. Users value its automation features and data visualization tools like dashboards and Gantt charts for insights, alongside real-time collaboration and robust security for team management. However, some users find its interface less intuitive and outdated, with frequent UI/UX changes, a learning curve, clunky navigation, and cost concerns as drawbacks. Conversely, ClickUp is appreciated for its intuitive user interface and customization options, allowing tasks to be viewed in formats like Kanban boards, Gantt charts, and lists, which enhance task management flexibility. The drag-and-drop functionality and customizable interface improve the user experience. However, the interface can be overwhelming due to its multitude of features, presenting a steep learning curve for new users. Despite these challenges, users find that once accustomed to the platform, ClickUp significantly enhances project management capabilities. Both platforms face challenges with navigation and interface complexity, yet offer distinct strengths: Smartsheet's integration and automation, and ClickUp's customization and task management flexibility.Value for Money
ClickUp Reviewers Rating
"easy, robust reporting, which saves a tremendous amount of money"
5.0
Smartsheet Reviewers Rating
"features on the free forever plan are incredible and include unlimited tasks"
5.0
Analyzing 1,154 reviews on ClickUp and Smartsheet regarding value for money reveals that while 82% of ClickUp users have positive opinions regarding the tool’s value for money, only 59% provide positive reviews on Smartsheet.
ClickUp's pricing is praised for its flexibility and affordability, particularly the free version, which includes unlimited tasks, members, and essential features like time tracking and real-time chat. This makes it...
a valuable option for small businesses and startups, allowing efficient project management without costs. The availability of a free trial for higher tiers is also appreciated. However, limitations in the free plan, such as restricted reporting and storage, prompt some users to upgrade, raising concerns about premium plan costs, especially for larger teams. Frequent upselling and pricing shifts contribute to worries about long-term affordability. Conversely, Smartsheet's pricing is noted for cost-effectiveness in managing large projects and teams, with robust tools for project management and collaboration. Users find pricing reasonable for small to medium-sized businesses, valuing document sharing with non-account holders at no extra cost. The free trial and onboarding of non-licensed users are beneficial, and the streamlined pricing and intuitive interface aid adoption. However, essential features locked behind premium plans make costs high, particularly with a per-user pricing model that becomes expensive for larger teams. The absence of a free plan beyond the trial, high professional service costs, and minimum license requirements are drawbacks, with users expressing frustration over paying for unused features. Overall, ClickUp's free plan offers substantial value for small teams, while Smartsheet provides robust tools for larger projects but at a higher cost. Users seeking extensive free features may prefer ClickUp, whereas those needing comprehensive management tools might opt for Smartsheet, albeit with higher expenses.Customer Support
ClickUp Reviewers Rating
"Smartsheets could improve is in providing more consistent and reliable support"
3.0
Smartsheet Reviewers Rating
"There must be a way to have quick human support to resolve errors and issues."
3.0
Our analysis of 376 reviews on Smartsheet and 540 reviews on ClickUp regarding customer support reveals both platforms receive mixed feedback, with strengths and areas for improvement.
Smartsheet's customer support is appreciated for its responsive and helpful team, offering quick assistance and various support channels, including an online community, webinars, and a knowledge base. These resources aid users in troubleshooting and maximizin...
g the tool's capabilities. However, some users report slow response times and ineffective support, even for simple issues. Criticisms include unhelpful interactions and the need to pay extra for certain services. Users also note that the support team sometimes fails to adapt to specific needs, expecting users to conform to the product instead. ClickUp's customer support is generally praised for responsiveness and helpfulness, with active engagement in addressing concerns and transparency in handling feedback. Users value resources like videos and documentation, which help navigate the platform. However, complaints include slow response times, especially for email support, and a lack of 24/7 availability. Some users feel the support team is understaffed, leading to delays, and express concerns about the help center's complexity and lack of real-time support. Additionally, the quality of support is perceived to diminish after transitioning to a paid plan, with frequent updates affecting stability. Overall, while Smartsheet and ClickUp offer valuable support resources, users face challenges with response times and personalized assistance, impacting their overall support experience. Both platforms could improve in these areas to enhance user satisfaction.Expert Analysis of Features
Project planning/scheduling
ClickUp Feature Rating
4.50 / 5
Smartsheet Feature Rating
4.60 / 5
When it comes to project planning or scheduling, users of both software find this facet to be important. While ClickUp offers dynamic and customizable workflows with various project views, making it ideal for teams that prioritize flexibility and collaboration, Smartsheet stands out for its user-friendly interface and visualization capabilities, particularly through Gantt charts and grid views, which are favored for straightforward project planning and scheduling.
Progress tracking allows real-time monitoring of task advancement, and resource management features optimize task allocation among team members. Workflow automation saves time by automating repetitive tasks and notifications, reducing the risk of human error.
Smartsheet's collaboration features include comments on tasks, file sharing, shared views, customizable alerts, and robust access control, facilitating effective team interaction and secure task management. Integration capabilities with over 120 third-party tools, cloud storage providers, and communication platforms streamline workflows and enhance operational efficiency. However, some users find Smartsheet less effective for managing highly complex projects compared to other tools like Microsoft Project, which may offer more advanced capabilities for intricate project requirements.
ClickUp, on the other hand, offers a dynamic approach to project planning and scheduling and lets you create stages, assign tasks, and set rules that match your project requirements. But it also offers standardized workflows for various project types, from agile sprints to waterfall plans, which helps in speeding up setup and maintaining consistency. These tools provide a clear visualization of project timelines and dependencies, allowing users to set milestones and assign tasks efficiently. The ability to automate notifications helps keep projects on track, ensuring timely updates and task completion.
ClickUp's comprehensive project views and collaboration features are highly appreciated. The different project views are just some of the versatile ways users can manage their workflows.
ClickUp's collaboration features enable seamless teamwork by allowing users to comment on tasks and documents, mention team members, and assign responsibilities clearly. Real-time updates support simultaneous work on tasks and documents, while file attachments centralize project information.
However, some users find the scheduling process manually input-intensive, which can be time-consuming for complex projects. Additionally, while ClickUp offers substantial automation features, some advanced functionalities may require additional costs, which can be a consideration for budget-conscious teams.
Project planning/scheduling for Smartsheet:
Among 118 reviewers, 97% rated Smartsheet’s project planning/scheduling features as important or highly important, with an average rating of 4.5. Smartsheet is favored for its user-friendly interface and automation capabilities, making it suitable for straightforward project planning and scheduling.
Project planning/scheduling for ClickUp:
Among 224 reviewers, 96% rated ClickUp’s project planning/scheduling feature as important or highly important, with an average rating of 4.6. ClickUp’s flexible workflows and collaborative features make it well-suited for teams who prioritize dynamic project views and milestone management, although it may require more manual input and additional costs for advanced automation.
Task management
ClickUp Feature Rating
4.40 / 5
Smartsheet Feature Rating
4.60 / 5
When comparing Smartsheet and ClickUp's task management capabilities, the primary differences lie in their approach and user interface.
Smartsheet enhances task management with its integration of Gantt charts and grid views, offering a structured approach to tracking tasks. Smartsheet includes progress tracking and resource management features to optimize task allocation. Workflow automation stands out, saving time by automating repetitive tasks and notifications. Collaboration is facilitated through sharing and commenting capabilities, supported by access controls for secure task management. However, some users find the interface for task updates clunky and less intuitive, and integration with tools like Trello is limited.
In contrast, ClickUp offers a flexible and customizable approach to task management, allowing users to organize tasks through lists, boards, calendars, and timelines. This variety caters to different project styles and preferences, enhancing productivity. ClickUp's integration with third-party apps expands its functionality, enabling collaboration through comments and file attachments. Users value the ability to assign tasks, set due dates and priorities, and attach files, providing comprehensive task management capabilities. However, some users find the interface inefficient for task updates, and the priority options are non-customizable, which can limit flexibility.
Ultimately, Smartsheet is ideal for teams that value a structured, data-driven approach with robust automation and detailed task tracking, while ClickUp is best for teams seeking flexibility and customizability in managing tasks through multiple organizational views.
Task management for Smartsheet: Of the 118 reviewers who use Smartsheet’s task management feature, 97% rated it as important or highly important, with an average rating of 4.4. Smartsheet is favored for its intuitive interface and automation capabilities, making task management straightforward and collaborative.
Task management for ClickUp: Of the 328 reviewers who use ClickUp’s task management feature, 99% rated it as important or highly important, with an average rating of 4.6. ClickUp is well-suited for teams that prioritize flexibility and customization, offering diverse task organization methods and extensive integration capabilities.
Multiple projects
ClickUp Feature Rating
4.50 / 5
Smartsheet Feature Rating
4.50 / 5
Smartsheet is praised for its ability to manage multiple projects through separate sheets or workspaces. Its centralized dashboard is a standout feature, offering comprehensive views of all projects and enabling users to track progress and performance across different initiatives. Additionally, Smartsheet’s cross-project reporting capabilities are highly valued. This feature allows users to consolidate data from multiple projects into reports, enabling them to generate insights and maintain oversight over multiple projects simultaneously. This facilitates the analysis of project metrics, resource allocation, and timelines across various initiatives.
Another advantage of Smartsheet for managing multiple projects is the flexibility in configuring user permissions. However, some users find managing complex projects with thousands of tasks challenging, as the platform may become cumbersome when handling large volumes of data.
ClickUp, on the other hand, offers an efficient approach to managing multiple projects with its ability to create and switch between projects easily. The platform's centralized project management system provides a unified space for overseeing various projects, enhancing workflow, and productivity. ClickUp allows users to create custom dashboards that aggregate data from various projects, enabling them to add widgets for tasks, time tracking, goals, and more to get a holistic view of their team's performance. Customizable views with filtering and sorting allow users to tailor their project management experience. ClickUp's collaboration features further enhance its utility, enabling teams to communicate and coordinate effectively across different projects. However, some users find navigating between projects tedious, particularly if the setup lacks a well-defined structure. This can lead to complexities in managing multiple projects, impacting overall efficiency.
In summary, Smartsheet excels in providing a structured and organized approach to managing multiple projects, with strong reporting and user permission capabilities. It is ideal for users who require comprehensive oversight and integration across projects. ClickUp, with its flexible project management system and customizable views, is well-suited for teams that prioritize adaptability and collaboration, offering a dynamic environment for managing multiple projects.
Multiple projects for Smartsheet:
Of the 68 reviewers who gave detailed accounts of their use of Smartsheet’s Multiple Projects, 91% rated this feature as important or highly important. Smartsheet can help users who require comprehensive oversight and integration across projects.
Multiple projects for ClickUp:
Of the 118 reviewers who gave detailed accounts of their use of ClickUp’s multiple projects capabilities, 90% rated this feature as important or highly important.ClickUp is well-suited for teams that prioritize adaptability and collaboration, offering a dynamic environment for managing multiple projects.
Bottom Line:
Smartsheet is ideal for teams seeking flexibility and automation in project management, offering customizable views, real-time updates, and strong collaboration features suited for dynamic environments. While some users find certain aspects of its interface challenging, Smartsheet generally excels in functionality and integration, providing a versatile solution for complex project needs.
ClickUp is perfect for teams needing flexibility and customization. It supports task management through lists, boards, and timelines, with integration options enhancing productivity. Though some find the interface complex, ClickUp's adaptability and collaboration tools make it ideal for diverse project management styles.
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Sources
Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified PM software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.



