Syncro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Syncro

4.6

(143)

Pricing

Starting at $129.00 per month

About Syncro

Syncro is an integrated platform for managed service providers (MSPs) and IT teams. It offers a unified solution for remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 management.

The RMM tools allow users to monitor endpoints, deploy patches, run scripts, customize alerts, and address potential issues proactively. The PSA features include smart ticketing with automatic routing and context display, help desk functionality, automated billing and invoicing, and reporting. The platform also provides Microsoft 365 management capabilities. These include multi-tenant management across locations and devices, identity management with automated tasks, security baselines aligned with CIS best practices, security assessments, centralized visibility, and automated compliance alerts.

In addition, Syncro offers automation and AI capabilities, network discovery, third-party integrations, a mobile app, and scripting tools. The platform streamlines operations with smart ticket management, endpoint management and reporting, guided Microsoft 365 configuration, and automated remediation.

Syncro Screenshots

Syncro Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

Core Plan

$129.00

per user, per month

Plan includes:

Fully integrated RMM & PSA
Unlimited RMM agents for Windows & Mac devices
Powerful scripting engine
50+ integrations (Pax8, ITGlue, Domotz & more)
Payment processing (via Worldpay, Stripe)
Automated Remediation for RMM alerts

Team Plan

$189.00

per user, per month

Plan includes:

All Features in Core Plan, plus:
Network Discovery
Advanced Ticket Creation Automations & Assignments
Guided Ticket Resolution
Scheduled Database Exports
Entra ID Sync and Actions
Security Baselines
Security Assessments

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Syncro Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of Syncro
Activity Dashboard
Activity Tracking
Anti Virus
API
Backup and Recovery
Billable Items Tracking
Billing & Invoicing
Business Process Automation
Calendar Management
Change Management
Client Portal
Configuration Management
Contract/License Management
CRM
Customizable Branding
Customizable Fields
Customizable Reports
Customization
Dashboard
Deployment Management
Endpoint Management
Event Logs
For MSPs
Help Desk Management
Incident Management
Inventory Management
Issue Management
IT Asset Management
Mobile Access
Monitoring
Network Monitoring
Network Security
Patch Management
Policy Management
Problem Management
Project Management
Quotes/Estimates
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Resource Management
Scheduling
Server Monitoring
Service Level Agreement (SLA) Management
Support Ticket Management
Task Management
Task Scheduling
Ticket Management
Time & Expense Tracking
User Management
Workflow Configuration
Workflow Management

Syncro Integrations

Bitdefender GravityZone

Integration rated 4.6 from 17 reviews

QuickBooks Online

Integration rated 4.1 from 13 reviews

ITMC Lifecycle

OpenText Core Endpoint Protection

IT Glue

CloudRadial

See all 25 integrations

Syncro User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.3

Functionality

4.4

Len K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Excellent fit for small to mid-sized MSPs

Syncro has been a solid platform for managing endpoints, automating tasks, and running day-to-day MSP operations. It gives experienced technicians the tools they need to build efficient workflows without forcing rigid processes. While it may not have every enterprise feature out of the box, it makes up for that with flexibility and strong automation capabilities. For security-minded and automation-driven MSPs, Syncro provides an excellent value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All-in-one RMM and PSA platform Excellent PowerShell scripting and automation Predictable per-technician pricing Active development and regular updates Good balance of features

Cons:

Reporting needs a lot of work Some advanced workflows rely on scripting Invoicing needs work Project management needs work

Matthew M.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Why to choose Syncro for your MSP

Excellent, like I said, the invoicing and the ability to stay on one system which is invaluable. Support is easy as well and the community is large and very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Syncro has a great recurring invoice platform and it does a great job of keeping us on one system. This is what sold us on this platform.

Cons:

The reporting, making your own report is not easy to do at all. I have tried multiple times and never have been able to create a report.

Reasons for choosing Syncro

Yes, it was clear that Syncro covered 80% of what we needed and kept us on one platform.

Reasons for switching to Syncro

The pricing model and the invoicing module which were big draws to syncro.

David G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

It’s ok but better exists.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It just worked - for the most part. I liked the number of features though the UI is dated. The invoicing module was well developed.

Cons:

I hated the fact that I could not set up Stripe ACH. Worldpay is ludicrously expensive and not friendly to work with. I used another ACH system entirely. Support was just ok and development velocity was slow.

Vendor Response

hi David! thanks for the review. I'm sorry to hear you had issues getting the Stripe integration configured, can certainly understand frustration there. Appreciate the callout for Syncro's invoicing capabilities which is some of our more popular functionality for MSPs (no surprise there, who doesn't want to capture more revenue). I'm not sure how recently you've used Syncro but the team has invested quite a bit this year in our support infrastructure as well as our release cadence—we're shipping new features every month and have a much sharper public roadmap on our website (https://syncromsp.com/roadmap). Thanks again for the review and for using Syncro!

Replied September 2025

Bill M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed December 2025

Syncro has been a life saver for our business!

Our overall experience with Syncro has been great! We'd recommend it them to anyone who doesn't need an RMM tool that's a total pain in the ass to setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that we have an integrated platform and single pane of glass for PSA and RMM. With Syncro we are able to accomplish this and training on the platform has been straight forward and easy to use.

Cons:

Some of the integrations do not offer as many features as we'd like to see. An example of this is we'd like the ability to access our documentation system either from within Syncro or be able to access client specific information within a click from within Syncro.

Reasons for choosing Syncro

The ease of implementation and pricing were the two biggest reasons.

Reasons for switching to Syncro

We made the switch because of ease of use and pricing.

Tom K.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Reviewed December 2025

Syncro Provides Great Value for the Money

Overall, switching to Syncro has helped us improve how the business is run, and has had a positive impact on productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Because our model is a combination of MSP/Break-Fix the per technician pricing was a huge feature, allowing us to put an agent on every single system we see, managed or not.

Cons:

Several long standing issues still exist, and the team does not seem intent on fixing them. They largely do not affect how we use Syncro, but it would be nice to see the dev team address these issues.

Reasons for choosing Syncro

At the time it had a better feature set and integrated with more of the products that we already used.

Reasons for switching to Syncro

Per technician pricing instead of per seat pricing allowed us to put an agent on every single computer we see, even the break-fix ones.

Jacob T.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Everything you need, none of what you don't.

The overall experience has been positive. The learning curve was minimal, the downtime nonexistent, and it's only improved since we've been with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pricing model is very reasonable and allows for smaller MSPs to get into the space without making huge commitments off the bat. The integrations are quite useful, and the remote access tool is now quite robust. The PSA gives you exactly what you need and none of what you don't. The support is responsive and knowledgeable. The monitoring and management on offer is responsive and easy to customize to your liking as an administrator. The solution is above all straightforward and easy to use. And it's secure, too -- MFA enforcement options can make it so that you could enforce a timeout and re-authentication of a technician within five minutes, even, which is rather more granular than most admins would need.

Cons:

The backgrounding tools only allow you to download files off of the hard drive that are of 100MB or less in size. In today's world that narrows things down quite a bit.

Reasons for choosing Syncro

Licensing, mostly. Syncro charges per technician and the pricing is quite reasonable especially considering they integrate a basic PSA as well.

Reasons for switching to Syncro

Kaseya bought them out to basically retire the product and force people to their VSA. The support became utterly awful.

Ashley R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

Syncro is 10/10

Syncro has been the sole reason we've been able to scale past $1M and it's going to be the reason we get to $5M in the next few years. It integrates nicely with existing tools in your stack, and the API is robust enough to cover any gaps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The learning curve is not as steep as Syncro's competitors, and Syncro gives you everything you need to run a hybrid MSP! The simplicity of Syncro is the biggest selling point. You don't need an engineering degree to figure it out! I also LOVE the dynamic billing component of Syncro. Makes invoicing a piece of cake. Their RMM is a dream too.

Cons:

The biggest con is Syncro's basic project management, but they're working on improving it as we speak so we can templatize!

Reasons for choosing Syncro

Syncro has all the components you need to run your MSP out of the box - the other tools don't natively have that. As you grow, you'll need maybe two or three extra tools with Syncro vs 6 to 10 tools with the others.

Paul P.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Reviewed November 2025

My personal experience an dhonest review

My experience has been great so far. Being that we are a small internal IT, the products work great for what we need and the price is exceptional as we do not have to worry about fluctuating assets we can budget our cost for the product as it only changes if we hire more people into our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated. So far I am extremely happy and do not plan on moving away from Syncro any time soon.

Cons:

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this.

Reasons for choosing Syncro

I preferred cost per employee not cost per agent/asset.

Reasons for switching to Syncro

The reason we switched is the monthly cost was way around $2000USD per month as opposed to $300USD.

Gord H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

SyncroRMM is a great tool

It's been overall very positive for me and our team. 5 years strong! I have a great partner rep who is easy to reach and very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scripting and ease of use as an RMM. The developers are constantly working to improve and add features. Though some aren't amazing, most are helpful to my business.

Cons:

Backgrounding tools have a limitation sometimes for either feature or functionality. This isn't a deal-breaker, there are many ways to skin the cat. Having more integrations-available would be nice to other vendors, but that'll come in the future.

Reasons for choosing Syncro

I liked the proximity of Syncro's head office to mine, and the contacts we had to have the demo were easy to reach and responsive.

Cody F.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

Syncro for the Win

2 years in and all of our complaints are cosmetic. This was an easy change to justify after nearly a decade using Spiceworks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Per agent pricing is what steered us to SyncroMSP. We had used Spiceworks for over a decade because it was free and we did not want to have to pay per device since it is always easy to grow this type of relationship but increasingly difficult when the need to shrink arises.

Cons:

We use Syncro for an internal helpdesk and asset inventory system. Out of the box it is geared to use by an MSP.

Reasons for choosing Syncro

Atera was too focused on being a mobile app.

Reasons for switching to Syncro

Once SW moved to the cloud, we lost the ability to print ticket details. This went unaddressed for YEARS.

Vendor Response

thanks for the review, Cody! glad to hear the transition to Syncro was a smooth one and you've found the platform to be cost-effective for your business. appreciate your partnership!

Replied December 2025

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