--- title: "Page 3 | Best Contact Center Quality Assurance Software - 2026 Reviews & Pricing" description: "Page 3 - Find the best Contact Center Quality Assurance Software for your organization. Compare top Contact Center Quality Assurance Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/quality-assurance/?page=3" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Page 3 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Center Quality Assurance Software of 2026 - Page 3 Filter products 70 results ### Compare Products Showing 51 - 70 of 70 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Verint Automated Quality Management [Verint Automated Quality Management](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/) 3.74 [(19)](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track patterns of non-compliance. The application also automates the development of reports for management review which can be used for coaching sessions with agents.... [Read more](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/) ### Best rated features: Audit Management 1.0 Access Controls/Permissions 1.0 Risk Management 1.0 Audit Trail 1.0 ### Worst rated features: Compliance Management 1.0 Third-Party Integrations 1.0 Audit Trail 1.0 Risk Management 1.0 [See all features](https://www.softwareadvice.com/quality-assurance/verint-automated-quality-management-profile/#key-features) ### Product: Genesys Cloud CX [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.33 [(267)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe. With pervasive automation, businesses can take the right action at the right time to create the best outcome. With Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.... [Read more](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) ### Best rated features: Unified Communications 5.0 Chatbot 5.0 Activity Tracking 5.0 Workflow Management 5.0 ### Worst rated features: Service Level Agreement (SLA) Management 1.0 Customer Portal 2.0 Video Conferencing 2.0 Workflow Automation 2.0 [See all features](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/#key-features) ### Product: NiCE CXone [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.21 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.... [Read more](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) ### What users love - Intuitive and accessible platform - Flexible call center management - Customizable and clear interface ### To take in mind - Slow and unresponsive support experience - Frequent call disruptions and errors - Inconsistent and limited reporting tools ### Best rated features: Activity Dashboard 5.0 Call Scheduling 5.0 Preview Dialer 5.0 Access Controls/Permissions 5.0 ### Worst rated features: Budgeting/Forecasting 3.0 Event Triggered Actions 3.0 Call Tagging 3.3 File Transfer 3.5 [See all features](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/#key-features) ### CXone Omnichannel Agent $110.00/month Includes both Digital and Voice Agent ### CXone Essential Suite $135.00/month Includes Omnichannel Agent ### CXone Core Suite $169.00/month Includes Essential Suite [See full pricing details](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/#pricing-and-plans) ### Product: JustCall [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.10 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp. With AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. Customers get faster, smarter support even after hours. Whether you're looking to book more meetings, reduce churn, or stop missing inbound leads, JustCall gives your team everything it needs to move faster and perform better.... [Read more](https://www.softwareadvice.com/call-center/justcall-profile/) ### What users love - Responsive and helpful support team - Intuitive and user-friendly design - Comprehensive feature-rich platform ### To take in mind - Unreliable call handling experience - Expensive and confusing billing ### Best rated features: Survey Builder 5.0 Progressive Dialer 5.0 IVR 5.0 Predictive Dialer 5.0 ### Worst rated features: Call Tracking 1.0 Conferencing 1.0 [See all features](https://www.softwareadvice.com/call-center/justcall-profile/#key-features) ### Team $29.00/month 2 users minimum ### Pro $49.00/month 2 users minimum ### Pro Plus $89.00/month 2 users minimum [See full pricing details](https://www.softwareadvice.com/call-center/justcall-profile/#pricing-and-plans) ### Product: Audire.ai [Audire.ai](https://www.softwareadvice.com/product/526761-Audire-ai/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Audire.ai is AI-based call analysis solution that helps businesses transcribe calls with high accuracy using natural language processing. It enables teams to analyze call content to generate quality assurance reports that identify compliance issues, sales opportunities, customer support needs, and other insights. This improves operations across departments, such as human resources, marketing, and compliance. Audire.ai can be integrated with call recording and CRM systems via API to automate workflows based on call analysis.... [Read more](https://www.softwareadvice.com/product/526761-Audire-ai/) ### Tier 1 $8.00/month 8c /min On first 600 minutes ### Tier 2 $6.00/month 6c /min On next 5,400 minutes ### Tier 3 $4.00/month 4c /min On next 54,000 minutes [See full pricing details](https://www.softwareadvice.com/product/526761-Audire-ai/#pricing-and-plans) ### Product: Cordless [Cordless](https://www.softwareadvice.com/voip/cordless-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team... [Read more](https://www.softwareadvice.com/voip/cordless-profile/) ### Basic £40.00/month [See full pricing details](https://www.softwareadvice.com/voip/cordless-profile/#pricing-and-plans) ### Product: Echo AI [Echo AI](https://www.softwareadvice.com/manufacturing/pathlight-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognition, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart.... [Read more](https://www.softwareadvice.com/manufacturing/pathlight-profile/) ### Product: Expertflow Contact Center [Expertflow Contact Center](https://www.softwareadvice.com/contact-center/expertflow-contact-center-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hybrid Chat and automate with any Chatbot (Dialog flow, IBM Watson, Microsoft Bot Framework). Users are also provided with automated voice calls, ACD & skill-based routing, reporting, voice recording, and various integrations. It also supports CTI connectors that can embed CTI controls within CRM such as MS Dynamics, SAP, Oracle, Salesforce, and ServiceNow, etc. so that agents can handle calls without switching windows to check or update customer's profile.... [Read more](https://www.softwareadvice.com/contact-center/expertflow-contact-center-profile/) ### Product: Flip CX [Flip CX](https://www.softwareadvice.com/quality-assurance/redroute-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute also works around the clock, fully integrating with existing CS platforms and call systems to create support tickets and call transcriptions for your staff, even after hours. RedRoute can help businesses decrease their call volume, hold times, missed calls, support errors and operational costs, and even stress and burnout from live human agents. Our system also can boost CSAT scores, NPS, customer lifetime value, scalability and agent job satisfaction. Setting it up only takes 30 minutes and RedRoute integrates seamlessly with your existing CS platforms and call technologies. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself.... [Read more](https://www.softwareadvice.com/quality-assurance/redroute-profile/) ### Basic $0.15/month [See full pricing details](https://www.softwareadvice.com/quality-assurance/redroute-profile/#pricing-and-plans) ### Product: HGS Agent X [HGS Agent X](https://www.softwareadvice.com/call-center/hgs-agent-x-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers. With the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. HGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application. HGS Agent X Solves Critical Contact Center Challenges by: 1. Improving agent productivity - Ramping up response time and reduce multiple screens with unified tool - Reducing agent training and onboarding time - Fostering collaboration and knowledge sharing among agents 2. Enhancing customer experience - Responding to customer queries quickly with updated knowledge base - Providing customers with AI-driven value-add information 3. Leveraging deeper insights - Seamlessly accessing full visibility of operational metrics and insights - Understanding customer sentiment in real time HGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels: Agent Level - 1. Average handling time (AHT) 2. Improvement in recruitment speed 3. Reduction in learning curve 4. Assisting in quickly finding the right answers Customer Level - 1. Net promoter score (NPS) and customer satisfaction (CSAT) 2. Proactive anticipation of customer’s needs 3. Effectiveness in providing correct solutions 4. Delivering a seamless experience Business Level - 1. Turn-around time (TAT) 2. Re-allocation of agents 3. Operating margins 4. Positive brand sentiment Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.... [Read more](https://www.softwareadvice.com/call-center/hgs-agent-x-profile/) ### Product: Hammer Cloud Platform [Hammer Cloud Platform](https://www.softwareadvice.com/product/521051-Hammer-Cloud-Platform/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Hammer Cloud Platform is a comprehensive test automation solution that integrates functional, regression, systems integration, performance, and customer experience testing and monitoring into a software-as-a-service platform. The platform is designed for contact centers and enterprise network teams. It helps accelerate software development lifecycles by providing a self-service platform to execute frequent tests. With the Hammer Cloud Platform, cross-functional teams can create, schedule, and execute QA test cases. They can also deploy large-scale tests and run ongoing test scenarios in production environments. The platform's open APIs allow for integration with other systems such as configuration management, bug tracking, and inventory tracking. It also includes a portfolio of products, including Hammer Voice Explorer, Hammer On-Demand QA, Hammer On-Demand Performance, VoiceWatch, and Hammer Edge. The platform is geared toward infrastructure planning, application development, quality assurance, DevOps, and operations teams. Teams can execute frequent tests to ensure their contact center applications are optimized for the best customer experience. By eliminating defects and helping DevOps teams reduce mean time to repair and rework costs, the Hammer Cloud Platform enables organizations to provide an optimized experience for their customers.... [Read more](https://www.softwareadvice.com/product/521051-Hammer-Cloud-Platform/) ### Product: Prodigal [Prodigal](https://www.softwareadvice.com/debt-collection/prodigal-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience, and compliance. Prodigal’s team is ready to apply its decades of data science and industry experience to help clients boost quality assurance, optimize operations, and unlock insights that drive game-changing financial outcomes. Nearly one in five U.S. borrowers have already engaged with Prodigal during 200+ million interactions. An intent engine that leverages the power of artificial intelligence, natural language processing, and machine learning drives Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes creates hours of new capacity by automatically writing post-call notes. ProVoice decreases risk and supercharges QA effectiveness by analyzing and scoring 100% of calls.... [Read more](https://www.softwareadvice.com/debt-collection/prodigal-profile/) ### Product: Rezo [Rezo](https://www.softwareadvice.com/live-chat/rezo-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Rezo.AI is Data-first Contact Center powered by Autonomous Agents. By harnessing the power of artificial intelligence and automation, Rezo.ai helps organizations enhance customer experiences, improve operational efficiency, and achieve tangible results. With its cutting-edge technology, Rezo.ai enables businesses to streamline operations, drive productivity, and deliver personalized experiences at scale. Whether it is resolving customer queries instantly or transforming interactions in various industries, Rezo.ai empowers enterprises to excel and stay ahead in a rapidly evolving market.... [Read more](https://www.softwareadvice.com/live-chat/rezo-profile/) ### Product: Verint Forecasting and Scheduling [Verint Forecasting and Scheduling](https://www.softwareadvice.com/hr/verint-forecasting-and-scheduling-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Verint Forecasting and Scheduling is a performance management and employee scheduling solution that helps businesses streamline processes related to time off request management, productivity tracking, recruiting, and quality assurance, among other processes on a centralized platform. It lets managers to access voice as well as screen recordings and automatically trigger coaching sessions based on employee interactions with customers.... [Read more](https://www.softwareadvice.com/hr/verint-forecasting-and-scheduling-profile/) ### Product: Verint Workforce Engagement [Verint Workforce Engagement](https://www.softwareadvice.com/quality-assurance/workforce-engagement-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Verint Workforce Engagement offers a cloud based solution to businesses of all sizes. It allows to deploy deep learning and AI algorithms to create a more employee friendly experience. Features include staffing, quality and compliance, employee scheduling, AI assistant, insights, integration with existing systems and more.... [Read more](https://www.softwareadvice.com/quality-assurance/workforce-engagement-profile/) ### Product: VoiceOwl [VoiceOwl](https://www.softwareadvice.com/live-chat/genietalk-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support). Our AI Voice Assistants are backed by Gen-AI + Pre-trained LLM which lets it drive smart context-aware conversations with customers in diverse use cases. This includes bringing automation in contact verification and qualification for faster conversions, promising best-in-class ROI. While we do that, our tech stack ensures data security and compliance by leveraging an intelligent middleware layer. It safeguards your valuable customer data by keeping it confined within the system while the communication between our systems and the LLMs takes place. 1. 1000x efficiency, 5X better revenue with 60% cost savings on operations. 2. Real-time lifelike conversations made better with NLU. 3. Sentiment + context-driven responses across channels. 4. 100% secure and compliant with GDPR, HIPAA, and other data protection laws.... [Read more](https://www.softwareadvice.com/live-chat/genietalk-profile/) ### Product: mySQM Customer Service QA [mySQM Customer Service QA](https://www.softwareadvice.com/hr/mysqm-fcr-insights-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary FCR measurement software is often called customer service management (CSM) or customer experience management software (CXM). SQM's CSM software is specifically built for call centers and designed to measure, track, benchmark, and improve Csat, first call resolution, the net promoter score, customer service, quality assurance, and employee experience. Capturing and measuring FCR using CSM software is only part of the broader picture for delivering great customer service. For example, measuring First Call Resolution can be complex. As a result, it is essential to measure multiple metrics to get a comprehensive picture of customer service delivered by the call center. For example, FCR and call resolution metrics are leading indicators, and when these metrics are high or low, so is customer satisfaction (e.g., lagging metric). Therefore, an effective CXM software needs to capture leading and lagging data to effectively measure and manage customer experience. Again, CSM software is an excellent tool for capturing, measuring, benchmarking and reporting customer service delivery. However, before choosing a CSM software vendor, you need to understand how it fits your call center VoC program. Listed below are a few questions to consider: What are your call center objectives? Higher FCR and Csat? Lower cost? Improve transactional NPS? You need to understand your goals and objectives before choosing a CXM software vendor. Do your CSM software features need to be designed to specifically measure, coach, and reward agent and supervisor customer service delivery? Does your call center need a VoC closed-loop process at the agent level? For example, can agents follow up on customer feedback one-to-one to close the loop? What are the customer survey quota requirements? For example, will the quota be at the agent, line of business (LoB), or call center level? What will be the survey methods used (e.g., phone, email, IVR, website pop-up, or a mixture of different methods)? Who will be accountable for FCR, call resolution, and Csat results (e.g., agent to CEO)? Do you want to capture, analyze, and report internal and external data in the same software platform? Do you want the CSM software capabilities to include agent coaching, recognition, or soft skills e-learning? Do you want your CSM software capabilities to recognize agents for their call resolution and Csat using a debit card for instant gratification? What customer insight data is already available, and by what function or department (e.g., research, workforce management, QA)? How are existing internal and external data being used? For example, is the data used by agents, supervisors, or leaders, and accountability metrics based on FCR or Csat performance targets? Where are the gaps in customer service understanding? First, consider all contact channels (e.g., phone, email, chat, IVR, website), job levels (e.g., agent to CEO), segments (e.g., LoB, products, services), and call types (e.g., claims, service, sales, billing, technical, complaint). How will the information be analyzed? For example, will you use internal and external data for the same calls? Will you use structured data (e.g., FCR rating, QA score) and unstructured information (e.g., open-ended survey questions, call recording text)? Will analysts need to be fully trained in analyzing and reporting structured and unstructured data? How will the information be reported? For example, will agents, supervisors, or leaders access dashboard reporting? What VoC data needs to be shared? How often will the VoC data be shared, and who needs to see it? For example, will you share it with customers? How will you action the customer feedback? Will you use a VoC closed-loop process (e.g., to go from identifying to actioning people, processes, and technology improvement opportunities)? Do your CSM software requirements need VoC closed-loop capabilities?... [Read more](https://www.softwareadvice.com/hr/mysqm-fcr-insights-profile/) ### Basic $30.00/month [See full pricing details](https://www.softwareadvice.com/hr/mysqm-fcr-insights-profile/#pricing-and-plans) ### Product: OnScript [OnScript](https://www.softwareadvice.com/product/531887-OnScript/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary OnScript is a strategic platform designed to solve problems by giving businesses complete visibility into every customer conversation. The AI-powered platform analyzes every call to provide a clear roadmap for improvement. It identifies the specific agent behaviors that drive positive outcomes and pinpoints areas for targeted coaching. By providing agents with instant, data-driven feedback after each call, it accelerates skill development, boost performance, and improve the job satisfaction that leads to lower attrition. The platform automatically monitors interactions for script adherence and can be configured for industry-specific regulations, including HIPAA standards and the redaction of sensitive customer data (PII).... [Read more](https://www.softwareadvice.com/product/531887-OnScript/) ### OnScript Lite Custom Pricing available upon request OnScript Lite is for Lead Generators, Brokers, & Affiliate Networks who need to prove call performance. Don’t settle for old-school speech-to-text. Our platform is powered by a true Large Language Model for deep AI analytics, not just keyword spotting. Pricing starts at $.50/analyzed hour (less than 1 cent/min) for our Core AI Package. Build your plan cafeteria-style, adding more features a la carte for a nominal increase, until you hit $2.00/hour (just over 3 cents/min), which unlocks the full, unlimited platform. There are zero setup fees, zero implementation fees, and no hidden fees. We provide a free pilot to prove our value and include a Dedicated Account Manager. After an initial 6-month term to ensure your success, we're month-to-month. We earn your business, not lock you into it. Get enterprise-grade call intelligence without a contact center.... [Read more](https://www.softwareadvice.com/product/531887-OnScript/#pricing-and-plans) ### OnStarter Custom Pricing available upon request OnStarter is the perfect plan for growing teams (typically under 50 agents) that value flexibility and strategic control. Ready to move beyond old-school, manual QA? This plan puts you in complete command of your budget, allowing you to focus analysis where it matters most—on new agents, specific campaigns, or high-value interactions. You get Full Platform Access powered by a true Large Language Model (not just keyword spotting) for one flat rate of $2.00 per analyzed hour (just over 3 cents/min). This unlocks our entire suite: Automated Scorecards, Vocalytics, Compliance Shield, and all AI-driven analytics. There are zero setup fees, zero implementation fees, and no hidden fees. We provide a free pilot and a Dedicated Account Manager to guide your success. We start with an initial 6-month term to ensure you see massive value. After that, you're month-to-month. We earn your business, not lock you into it... [Read more](https://www.softwareadvice.com/product/531887-OnScript/#pricing-and-plans) ### OnCore Custom Pricing available upon request The OnCore plan is designed for established, high-volume organizations (50+ agents) seeking to empower their QA process with AI at our most cost-effective rate. You get Full Platform Access—powered by a true Large Language Model, not just old-school keyword spotting. This unlocks our entire suite: Automated Scorecards, Vocalytics, Compliance Shield, and all AI-driven analytics. The plan is simple: $1.35 per analyzed hour with a $2,700/mo minimum. This minimum isn't a fee; it includes your first 2,000 hours of analysis every month, providing maximum value and budget predictability for teams at scale. There are zero setup fees, zero implementation fees, and no hidden fees. We provide a free pilot and a Dedicated Account Manager to guide your success. We start with an initial 6-month term to ensure you see massive value. After that, you're month-to-month. We earn your business, not lock you into it.... [Read more](https://www.softwareadvice.com/product/531887-OnScript/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/product/531887-OnScript/#pricing-and-plans) ### Product: Qualicore [Qualicore](https://www.softwareadvice.com/product/549177-Qualicore/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Qualicore is a quality assurance scoring platform designed for call centers and business process outsourcing operations. The software automates the evaluation of customer service interactions using weighted scoring criteria, fatal-fail detection, and real-time reporting. It is designed to support compliance with South African data protection regulations, labor laws, and international standards such as POPIA, GDPR, and LRA requirements. The platform includes live call scoring, automated coaching plan generation, multi-tenant architecture for BPO environments, and comprehensive audit logging. When an agent fails an evaluation, the system generates a structured coaching plan with supervisor workflows and agent acknowledgment processes. It uses escalation trigger algorithms to detect patterns such as consecutive failures, score declines, and repeated category issues. Other features include no-code scorecard configuration, automated monthly billing based on active agent counts, and the creation of audit-ready documentation for compliance reviews and labor dispute proceedings.... [Read more](https://www.softwareadvice.com/product/549177-Qualicore/) ### Starter Plan ZAR149.00/month Designed for small call centres starting with quality assurance (QA). ### Growth Plan ZAR129.00/month Ideal for growing teams that require advanced QA workflows. ### Professional Plan ZAR109.00/month A full-featured QA platform for established contact centres. [See full pricing details](https://www.softwareadvice.com/product/549177-Qualicore/#pricing-and-plans) ### Product: Score AI [Score AI](https://www.softwareadvice.com/product/530126-Score-AI/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Score AI is a customer experience management platform that uses artificial intelligence to deliver quality assurance and training solutions for modern CX teams. The system automatically audits customer interactions across various channels, including emails, phone calls, live chats, and social media. By leveraging advanced AI, it scales the quality review process while maintaining accuracy and consistency across interactions. The platform's intelligent QA system generates custom scorecards tailored to specific business processes and standard operating procedures, allowing real-time compliance monitoring and adherence tracking. Unlike traditional sampling-based quality assurance methods, Score AI offers complete interaction coverage, uncovering patterns and issues that might otherwise be missed. Agent development is supported through personalized coaching based on AI-driven analytics that identify individual strengths and areas for improvement. Managers also benefit from daily AI-generated summaries that provide actionable insights for conducting 1:1 feedback session. The system highlights successful interaction patterns, which can be replicated across teams to optimize performance. Additionally, new hire onboarding is expedited by AI Roleplay scenarios, where agents practice handling customer service challenges with simulated AI personas in a risk-free environment. The platform includes Voice of customer analytics, which categorizes and tracks customer concerns, sentiments, and recurring themes across conversations. This enables proactive root cause analysis and trend detection. Conversation Intelligence features provide insights into speech patterns, pace variations, filler words, and silence periods, generating detailed performance metrics to support continuous improvement. Score AI integrates seamlessly with existing CX infrastructure, including ticketing platforms, dialers, CRMs, and knowledge bases. This ensures training and quality assurance processes align with up-to-date procedures and policies. By shifting from reactive quality management to a proactive, data-driven approach, the platform enhances agent performance and improves customer satisfaction outcomes.... [Read more](https://www.softwareadvice.com/product/530126-Score-AI/) ### Custom Custom Pricing available upon request Whether you're a small startup, a growing mid-sized business, or a large enterprise, we can meet your demands by curating a mix of capabilities that will solve your problems.... 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